Used KVB for years now so what do I love about them? They are local using Kent farms for Kent grown fresh produce, less miles to get to me, delivered to my door, in a reusable cardboard box, very limi... See more
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We deliver local Veg Boxes, & more, direct to your door. We commit to only using vegetables from Kent, so you can be sure each box is fresh, seasonal & sustainable - that's our promise to you. We currently deliver to Kent and London (within the M25).
Unit 5 Nimbus Enterprise Park, Liphook Way,, ME16 0FZ, Maidstone, Kent, United Kingdom
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Ordered a turkey. It came with no instructions to say whether it’s been frozen previously or what I needed to do to to keep it safe.
When purchasing, I was not given a delivery date. The turkey arrived 4 days before Christmas. This means I needed to freeze it to stop it going off. But without the instructions, I don’t know if it had been previously thawed.
Also, the temperature of the bird was not cold enough in the packaging/box when it arrived. It had one ice pack that barely kept it cold.
Would not order again.
Vegetable price is very hight im buy this vegetable for 6 pounds in sunday walthamstow market.Im received brussels no one.fruits diffrent 5 apple 5 pears srawberry and small raspberry not cherry.
I want to thank this wonderful company for doing a great community service. I joined in early March and have had nothing but an amazing experience.
(Once a hiccup with my box going missing but that was when they had a new driver due to the covid crisis and it was rectified.)
The produce is of excellent quality and arrives on my door early every Saturday. It's mixed and varied and makes cooking fun as your never sure what your going to get. I especially enjoy the pea shoots and tomatoes... They are full of flavour.
You can list what you don't like - chickweed, Cucumber and Brussels for me. (Chickweed tastes like grass!)
I went for the veg box, I did try the fruit box but I prefer to know what I'm getting and the bananas were heavily bruised.
A few things that they could improve on:
- A better easier website, as someone who's made websites I could see this one being improved easily 10 fold. Its quite an easy thing to do and I'm 100 percent sure they could improve efficiency.
- Info on what is in the box a day or 2 before. They do produce a weekly rough guide but it would help you plan your other shops more.
- More add-ons, I have to decide my addons on a Monday for a Saturday delivery, adding a box of eggs on a Thursday would be a nice thing to be able to do.
So in summary:
- Great Local Produce
- Efficient Delivery
- FANTASTIC Customer Service
- Minimal packaging and recycle box
- Just need a better website/ordering system
The boxes are recyclable and the packaging is minimalist.
So please do try this business when they are open up to new orders again. Thanks for being covid 19 Heroes.
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