I have had my Kenwood Multi-tasker food mixer for 2 weeks and I have had so much fun playing with it . It comes with an easy grip bowl, clever storage for all your tools and a splash guard that rotate... See more
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the nicest customer service, every single person has been so lovely. Just dealing with a blender that ive had for over 15 years still going strong but some parts need replacing and I think it might be... See more
Great product at a great price (My Pizzeria). I’ve knocked a star off because the instruction manual is via a QR code, there was no little recipe leaflet and even the cleaning instructions were just... See more
I ordered the blender jug and mini chopper/ mill. The jug arrived I damaged and the mill was somehow sent on different shipment and arrived damaged. I sent clear photos of broken glass and yet you s... See more
Company replied
Company details
- #112 of 135 best companies in Appliance shop
- #169 of 190 best companies in Electronics store
- #126 of 136 best companies in Kitchen supply shop
About Kenwood World
Written by the company
In 1947 Kenneth Wood had a vision. He saw a future where people would be inspired by brilliant engineering to cook creatively, every day.
Fast forward more than 75 years later and this vision is now a reality where home cooks all over the world cherish their Kenwood kitchen appliances. From the fifty-year-old stand mixers still going strong, to the excitement of unboxing the very latest food processor to take pride of place on the kitchen worktop, Kenwood remains the brand of choice for those with a passion for creating great food.
With a comprehensive line-up covering kitchen machines and stand mixers, to food processors and hand blenders, Kenwood is committed to delivering innovative and useful kitchen companions that stand the test of time.
Contact info
United Kingdom
- www.kenwoodworld.com
4.0
Great
6k reviews
Asks customers to review
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Excellent customer experience.
Excellent customer experience, clear website and good email update on item ordered plus competitive pricing.
21 February 2026
Exactly what I was looking for
Exactly what I was looking for, from a name I have used for Over 40 years
23 February 2026
The service was fantastic but……
The service was fantastic but the service for a replacement part that I broke was appalling!
18 November 2025
Good products and fast shipping.
6 July 2025
May use AI-assist with repliesRead more
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Updated
I updated my previous review after Kenwood publicly replied promising that someone would contact me. Unfortunately, that never happened.
My mixer is still with them, I still have no update, no contact, and no clear timeline.
Customer service told me they “can’t do anything” and that I just have to wait, I've veen waiting since 19th of February, it's now 5th march.
Promising to contact a customer and then not following through is extremely disappointing. At this point I simply want my money back.
Very poor after-sales service so far.
5 March 2026
Unprompted review
Reply from Kenwood World
Good Morning Roxana,
Thank you for bringing this to our attention, and for sharing your experience. We apologise for the inconvenience you've experienced, and we understand your frustration.
I am delighted to see that our team have now been in contact to resolve your issue
Many thanks
Gemma, Kenwood UK
Which best buy
Recommended by Which. Great size kettle, easy to fill and pour, good value, heats quickly and quietly. Delivered within 2 working days.
21 February 2026
Excellent service and delivery
Excellent service and delivery. Competitive pricing and quality products.
21 February 2026
Maschine arrived with defect to glass jar
Maschine arrived with zero defect. I reached out but did not get any answer.
11 February 2026
Reply from Kenwood World
Dear Martina & Andreas,
unfortunately, your error description in text and heading is contradictory.
It is important that you inform our customer service department exactly what is defective.
If you have already contacted us, we will get in touch with you as soon as possible.
Please be patient.
Kenwood Team
Jumped on the sale offer
Easy to order and the saving for the special offer was irrisistable - I choose the black one - its a good looking machine as well as functional and the double bowls make a world of difference.
7 February 2026
Reply from Kenwood World
Thank you for taking the time to leave us with your review regarding your recently purchased item.
Issues with products are rare and we can only apologise for the trouble you have experienced. We can see you have been in touch with our customer care team via email and we'll ensure a member of the team follows up with you to understand the issue fully to resolve this.
We look forward to speaking with you soon.
Kind regards,
Kenwood Customer Care Team.
Top product!
8 February 2026
Best value and straight from Kenwood…
Shopped around to arrive at the best deal and glad it was on sale. Most others seemed to be selling it for a lot more.
Quick delivery via Royal Mail in well packaged condition.
Happy with the Kenwood attachment purchased as it is compatible and works a treat with the Kenwood Chef.
14 February 2026
Do not use this company!!!
Do not use this company, they sent me a faulty that was actually dangerous and then expected me to wait over a month to get my money back. Customer service is shocking, refused to put me through a manager after asking at least 20 times and then cut me off without resolve.
27 February 2026
Unprompted review
Reply from Kenwood World
Dear Paula,
We regret you received a faulty product. We're sorry our service was not helpful and you were unable to speak with a manager. We'll investigate these issues and will reach out to you to resolve.
Many thanks
Gemma, Kenwood UK
Poor packaging.
I bought a hand held mixer for a good price, thank you for that.
But it was spoilt by the packaging. It arrived in a plastic post bag and had obviously been thrown about by parcel force. The box was well bashed up, the mixer itself is ok but I wanted to give it as a gift and it really doesn't look great. Packaging needs to be improved please.
16 February 2026
Item did not fit sent back in original…
Item did not fit sent back in original package on the 2nd Feb for refund. Item tracked with Post Office arriving with yourselves on the 9th Feb. I have phoned three times to check on the refund without success. I was told it takes 10 to 14 working days to get refund which is now passed without refund
29 January 2026
Reply from Kenwood World
Good Morning,
We regret that the item was unsuitable and apologise that your refund hasn't been processed yet. We appreciate you informing us that you returned the item on February 2nd.
I will reach out to you directly with further detail
Many thanks
Gemma, Kenwood UK
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