KES Lighting & Home Reviews 

Avoid buying from this company. Our order arrived damaged and glass broken and we abided by their ‘policies’ and told them straight away. Despite this we have spent months going back and forth with them only offering £20 back on an expensive light. Absolute headache and nightmare to deal with.

My concern with this retailer is not that a delivery issue occurred, because those things can happen with any business. The problem was the way the matter was handled afterwards.

My dispute was dismissed almost immediately despite there appearing to be no convincing proof of delivery, and the retailer continued to resist the claim throughout the process.

What I found deeply concerning was the apparent unwillingness to properly investigate the issue until external escalation became involved. The matter was ultimately resolved through the credit card provider’s process rather than by the retailer itself.

If you buy from this retailer, I would strongly recommend keeping detailed records of orders, delivery communications and any dispute correspondence, because my experience was that the matter was initially rejected rather than properly assessed.

The overall experience has left me unwilling to use the retailer again.

Had a fantastic experience with this company, will definitely purchase from KES again. Highly recommend this company

I dont ever do reviews but I was so impressed order 2 chandelier type lights and im so impressed im ordering more! Fantastic quality and price and speedy delivery

My light fixture arrived missing parts. I didn’t open the box immediately due to having to wait for the electrician/ minor works in the room.

When I contacted the company, instead of fixing their mistake, they expected me to pay and invoiced a bill for £296.95 for the missing part. The original fitting was only £134 (??)

Shipping an incomplete product is bad enough—but charging the customer to correct it is outrageous. This shows a complete lack of quality control and respect for customers.

Do not use.

Delivery is SLOW!!!! Returned the light almost 4 weeks ago, still haven’t received a refund for £300 and they’re ignoring my emails. Don’t buy from here.

DO NOT BUY FROM HERE.

Refused to do anything about 2 very expensive lights which were clearly falsely advertised, the light was fully diffused in the picture and in actuality they were nothing like that. Blamed all sorts of things like bulbs, angle of the picture, intended as illustration etc. to do the mental gymnastics of absolving themselves of any responsibility. This took 3 months, with a reply once a week.

Wow. Got my order as expected bought May items from this store always delivers no hassle great range of items available to suit one’s needs

We ordered two lights on arrival one was faulty it didn’t fit together properly I notified them immediately and re engaged to ask for an update as the electricians are booked
These are very expensive lights and I’ve sent photos of the problem but just no customer support
I wish I hadn’t chosen the company
And to make it worse they are emailing me offers when they can’t get a first order right

Ordered a ceiling light from them, first delivery got lost (not their fault) by the courier, DHL. KES sorted it out and shipped me a replacement. Lots of comments on here about their poor customer service but I actually found them really helpful both over email and the phone. Can't fault the company and it was a good product at a good price so credit where it's due.

Wouldn’t waste your time ordering from this company. I bought a light which did not suit our home so I followed their rather complicated returns policy (quite obviously set up to make people fail or not bother returning). They confirmed I had met all of their stringent return rules (one being don’t use brown tape on the box or 10% of the light amount will be deducted from your refund - how bonkers!!!!). It’s now been 17 days since the parcel was successfully returned to them and I am without a refund!!!! Avoid

Great product and customer service. I needed an external light at short notice so that my electrician could fit it as part of some work he was doing. I ordered the light on the Sunday and on the Monday I phoned the company to ask if they could prioritise my order. I thought it was worth trying but did hold much hope. But to my surprise it arrived this morning (Tuesday). I'm really pleased the light, great quality, and thanks for swift delivery!

I purchased a large lantern which arrived damaged due to insufficient packaging. It took 20 phone calls (yes 20!) over a period of weeks to get the item picked up to be returned. It was the worst online buying experience I have had in 25 years and not one of the 6 members of staff I spoke to offered any sort of apology, instead I was ignored, lied to and fobbed off. After the item had been delivered back to KES (I had to wait in for three working days for the courier to collect), I heard nothing for a whole week so I had to call again to get them to issue the refund.

One of the worst customer service experiences I’ve had. KES Lighting sent me a duplicate order due to their own mistake. I contacted them immediately to report it, expecting a simple and reasonable resolution.
Instead, I was met with aggressive and unreasonable demands to pay the full price within a week for an order I never placed and did not authorize. Despite clearly explaining that this was their error, customer service was rude, dismissive, and completely unwilling to take responsibility.
Rather than fixing their mistake, KES Lighting attempted to pressure me into paying for it. This is not how a legitimate, customer-focused business operates.
Be warned: if KES Lighting makes an error, they may try to shift the cost onto you instead of owning it. I strongly recommend avoiding this company.

I ordered lightning for my new house, absolutely beautiful. The lights look amazing in our bedroom and landing.
Highly recommend beautiful quality and amazing finish.

Apparently they are to be told about returns in 7 days and then 30 to return. I missed the 7 day alert to them but was within the 30 to return- although boxed and completely untouched resealable products they would not help return them.. apparently the managing director was consulted?!?! What a company.. dreadful way of treating customers..

Ordered wall lights and centre light. Initially only wall lights received but order status said both had been delivered. This was quickly rectified however one of the wall lights were damaged. I have provided photos via customer service email on the 17/12/25 and have since requested a response but have not yet had one.

Appauling customer service from Reece and James. Dreadful returns policy, and costly to return items. Will never buy from here again, quality not great either. Will stick with Pooky there products are far superior as well as the customer service

I would be very careful when buying from this company as they don't like to give refunds.
Check their terms and conditions as they only want to give you a credit note if your don't like the goods that have been sent. I'm now having to make a claim via Paypal/credit card to get my monies back even though i returned the goods by hand in perfect condition.

I strongly advise against buying from this company. Their customer service is not only unhelpful but shockingly rude. When I received a defective item and reached out for support, I was met with dismissive and disrespectful responses and many messages were simply ignored.
They hold your money, refuse to take responsibility, and even make customers pay the full return shipping cost. After checking more reviews, I realized this has happened to many people.
They knowingly send out poor-quality products and treat customers terribly.
This has been one of the rudest and most disappointing customer service experiences I’ve ever had.