Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beautiful light fitting, I was really impressed. It looks stunning in my bedroom, I'm really pleased I chose to buy from this company. The light fitting looks expensive although it was far from it, t... See more
Company replied
Having decided on an outside light, KES Lighting was significantly cheaper than other suppliers offering the same item. Easy ordering process & really liked that the correct lightbulb was shown as a... See more
Company replied
I am doing a massive 3,000 sq home project. I've bought numerous lights from many companies. This company have been an absolute delight so far to deal with. My lights get wonderful comments.
Company details
- Lighting Shop
- Decoration and Interior Design Store
- Home Furniture Shop
- Homewares Shop
- Home improvement shop
- Lighting wholesaler
About KES Lighting & Home
Written by the company
KES are one of the largest independent retailers of luxury lighting for the home.
A family-owned business, established over 37 years ago, we have unrivalled expertise when it comes to helping you find the perfect lighting for your speace.
Featuring in the likes of Country Living Magazine, The Evening Standard, Channel 4 & BBC Good Homes, we have a vast selection of beautiful pieces. You can even come and see lots of it at our beautiful showroom in Warwickshire!
Maybe you'd like to speak to one of our experts? Give us a call on 02476 317022, we'd love to hear from you!
Contact info
191 Newtown Road, CV12 8QG, Bedworth, United Kingdom
- +44 2476 317022
- sales@keslighting.co.uk
- www.keslighting.co.uk
4.2
Great
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 59% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
To day KES lighting had a County Court…
To day KES lighting had a County Court Judgement applied against them due to the fact they don’t recognise the Consumer Rights Act 2015.
Please be aware if you purchase from this company your rights are that you can return with in 30 days and you are NOT required as the consumer to inform them within 48 hours of delivery. This does not apply on a business to business basis.
5 December 2025
Unprompted review
Reply from KES Lighting & Home
Let's provide some context that you've conveniently omitted from your review.
First and foremost - we absolutely recognise the Consumer Rights Act 2015. To suggest otherwise is demonstrably false.
Your claim that we require customers to inform us of their intent to return within 48 hours is also complete nonsense. That appears nowhere in our Terms & Conditions. You've either invented this or fundamentally misunderstood our damage reporting policy, which is an entirely separate matter.
You didn't request a return. You reported damage to one chandelier 20 days after delivery - after it had been stored on a building site. You refused a straightforward replacement part that would have resolved the issue in minutes, and turned down a goodwill cash offer during mediation.
The reason you refused these solutions? You'd already purchased a replacement chandelier elsewhere before the case even concluded. You had no interest in resolution - you wanted to pursue a claim for money you'd already spent.
What you've also failed to mention is that you attempted to claim for a second, perfectly undamaged chandelier during proceedings. The judge scolded you for this. Hardly the behaviour of someone on the moral high ground, is it?
You've also refused to provide the invoice for your replacement chandelier, despite us requesting it multiple times. If you paid what you claimed, why wouldn't you simply provide it? Your reluctance invites obvious conclusions.
Yes, you won your case. But framing this as us refusing consumer rights when you never actually requested a return is disingenuous. You've chosen to share only the parts of the story that suit your narrative.
Most people would take their win and move on with their lives. The fact you're still here posting reviews says everything.
Delivery claimed to be 1-2 days
Delivery claimed to be 1-2 days. After a whole week I found out my order was only just being picked for dispatch! (there were no stock issues advised)
...waiting on delivery now - will update if / when the order turns up
2 December 2025
Unprompted review
Reply from KES Lighting & Home
Hi Stuart, apologies for the delay - unfortunately things got very busy during the tail end of the Black Friday period! We trust that you now have your goods and that everything is ok. Please let us know if there is anything else we can do.
received quality products from this…
I received quality products from this company but unfortunately two tiny parts were missing.
I emailed Customer Service and without question or delay they shipped the parts by courier to Ireland.
Exceptional communication and service.
I would highly recommend.
24 November 2025
Unprompted review
Reply from KES Lighting & Home
Thank you Elaine, we really value your recommendation!
Poor after sale service
Ordered 2 ceiling lights a month ago. Both missing the parts. Have been requesting to get the replacement but after sale service is poor and slow. Not giving any eta or update and not chasing supplier for replacement.
Order: INV/2025/10/1938
Ticket: #89684
5 November 2025
Unprompted review
Reply from KES Lighting & Home
We're sorry to hear you felt our service was poor and slow - that's not the experience we were aiming to provide.
We acknowledge it was frustrating to receive items with missing parts, and we agree it took longer to resolve than any of us would have liked. However, our team worked hard throughout to chase the supplier and keep you informed at every stage of the process.
We responded to your queries promptly and provided updates as soon as we had them. Throughout our exchanges, you didn't express any concerns about our service, and we believed the matter had been resolved to your satisfaction.
We're genuinely surprised by this review, as it doesn't reflect the engagement we had with you or the effort our team put in to resolve the issue as quickly as possible.
We're sorry the supplier took longer than ideal, but we did everything we could to expedite the process on your behalf.
Since renovating almost every light on…
Since renovating almost every light on our ceilings is from KES. Over the many years of buying from KES their quality & customer service is second to none! A huge thank you to Sharna for going above & beyond for us.
24 November 2025
Unprompted review
Reply from KES Lighting & Home
Thank you very much Sam, very lovely of you to say :)
Beautiful light fitting, great customer service
Beautiful light fitting, I was really impressed. It looks stunning in my bedroom, I'm really pleased I chose to buy from this company. The light fitting looks expensive although it was far from it, the cheapest I found online. Customer service is very responsive. A couple of the glass tubes broke whilst fitting, at no fault of there's. Replacements were sent without any issues.
Highly recommend and would purchase from here again.
19 November 2025
Unprompted review
Reply from KES Lighting & Home
Thank you Leanne, we're really pleased to read of your experiences!
Bought two lights which arrived in…
Bought two lights which arrived in perfectly packed box. We saved it stored safely away for the electrician to mount them. When the electrician came we found out both of the lights were completely shattered. Customer service is refusing to replace them or give a refund as we notice the issue after the 7 days period that they strategically don’t clearly disclose. Now we have to buy another set of expensive lights and cover the cost of another call out to the electrician- absolutely shocking! Don’t use this company, completely unprofessional!
21 October 2025
Unprompted review
Reply from KES Lighting & Home
We are sorry you've experienced damaged items, but we need to address several inaccuracies in your review.
Our returns policy is clearly disclosed in multiple places, not "strategically hidden" as you've claimed:
- Highlighted in our Terms & Conditions, which you confirmed you'd read and accepted at checkout
- Sent to you via email with your order confirmation
- In the footer of every page across our website
The policy requires customers to inspect items within 48 hours of delivery specifically because we cannot determine whether damage occurred in transit or during storage - particularly when items are left unopened for an extended period, as in your case.
This isn't a "7 day period" - that's our B2B returns window, which is separate from the damage inspection requirement.
We understand this is frustrating, but the responsibility to check goods on arrival is standard practice across the industry and exists to protect both parties. We've packed your order properly (as you've confirmed), but we cannot accept liability for items that weren't inspected until your electrician arrived, which could have been days or weeks later.
We're not "completely unprofessional" - we're following clearly stated policies that you agreed to at purchase.
If I could give zero stars I would
If I could give zero stars I would! Awful, arrogant customer service. Total scammers. Trading standards have been contacted as have my credit card company to do a charge back. AVOID!!! See other negative reviews on this page for yourself. Also ignore their AI response, I didn’t book under a business. I do not own a business. Don’t get it delivered to your work address or they may try and pull this scam on you.
17 October 2025
Unprompted review
Reply from KES Lighting & Home
Hi Natalie,
You ordered using a business delivery address and a business invoice address. You're now claiming this wasn't a business purchase, which is demonstrably untrue based on the information you provided at checkout.
Business orders are subject to a 7-day returns window, as clearly stated in our Terms & Conditions - the same T&Cs you confirmed you'd read before completing your purchase.
Calling us "scammers" and threatening chargebacks and Trading Standards because you didn't read the policies you agreed to doesn't change these facts. Your credit card company will see that you received the goods you ordered and that we've applied the terms you accepted at purchase.
We're not arrogant - we're simply holding you to the agreement you made. If you're frustrated, that's understandable, but directing that frustration at us with false accusations isn't acceptable.
Our policies are transparent, fair, and clearly communicated. We'd appreciate you removing the defamatory language from your review.
Edit - No AI here Natalie, just the the facts. You ordered the items to a business address and also used a business address as the invoice address. Or did someone else magically type in those addresses when you were filling out the details at the checkout?
No one is pulling a scam on you, you're just upset that you cannot return goods as it falls outside of the T&Cs so you're resorting to the classic tactic of shouting 'scam' - always the last refuge of someone who's pulled all of the other levers and still hasn't been able get their own way.
We've been in business for 40 years. Would that have been possible if we were 'pulling a scam?' We have absolutely zero interest in trying to defraud people of refunds - thousands of pounds a week are sent back to customers (the ones who actually act within the parameters of the T&Cs.)
As regards 'see other negative reviews' Yes - we have negative reviews, of course we do. All businesses do. We deal with hundreds of orders a week - sometimes we get things wrong, sometimes our Customer Service could sharper, sometimes suppliers or couriers let us down.
There are a myriad of things to deal with when running a retail business and unfortunately there are occasions where people could have a better experience. When that does happen we try our best to fix it.
You haven't referenced the 1,618 people that have given us a 5 star review have you though? Because it doesn't fit your libellous narrative. You not being able to get a refund for not paying attention to T&Cs and the fact that not all of our reviews our 5 stars (same as every other business in the UK) does not equate to us being a 'scam company'
Lovely choice of lighting
Lovely choice of lighting. The exterior lights I purchased were quite unique and of high quality. Smooth and swift delivery.
6 October 2025
Unprompted review
Reply from KES Lighting & Home
Thank you very much for your kind words, Julia!
Easy process
Product arrived on time, well packaged and good quality.
26 September 2025
Unprompted review
Reply from KES Lighting & Home
Thanks Linda, much appreciated!
Stunning light
The delivery was quick and I really loved the lighting. Even my electrician said he liked this light most among all my other lights.
Really pleased.
27 September 2025
Unprompted review
Reply from KES Lighting & Home
Thanks Amily, really nice to read your comments!
I placed Terrible Service: Never Ordering from KES Againa large lighting order (Sales…
I placed a large lighting order (Sales Order - 200097986) for my new restaurant and paid in full, but after more than a week there was still no delivery. When I contacted customer service, I was shocked at how unprofessional the response was — no accountability, no urgency, just passing the blame onto the delivery company.
After chasing multiple times, I was told I’d have to wait another 5 days, still with no guarantee of delivery. Due to this negligence, I had to pay extra costs to my electrician and even suffered a week’s delay in opening my restaurant — a huge setback.
The staff showed a “don’t care” attitude with absolutely no problem-solving. Honestly, this has been one of the worst customer service experiences I’ve had, and I would strongly advise others to avoid KES Lighting & Home.
26 September 2025
Unprompted review
Reply from KES Lighting & Home
We're genuinely sorry for how badly we let you down on this order.
You're absolutely right - the delay was unacceptable, and our response fell well short of the standard you deserved.
We've failed you on this occasion, and we apologise unreservedly. Your feedback about our team's attitude has been taken seriously and will be addressed internally.
I bought a beautiful light fitting on…
I bought a beautiful light fitting on the 1st August, I lost my dad on the 9th August so delayed the electrician, he came yesterday and he said it’s going to be too long even with adjustments, I rang KES who asked me to email, I got a reply saying I’m unable to return passed 30 days! So I emailed back asking if I could swap for an alternative NO RESPONSE, so disappointed, this light fitting was £300!
15 September 2025
Unprompted review
Reply from KES Lighting & Home
We're sorry to hear about your recent circumstances and understand why there was a delay with your electrician.
However, our 30-day returns policy applies to all customers and is clearly stated at the point of purchase. While we sympathise with your situation, we cannot make exceptions to this policy, as it would be unfair to other customers and unsustainable for our business.
Regarding the swap request - we apologise if you haven't received a response. Unfortunately, the same 30-day window applies to exchanges as well as returns, so we're unable to accommodate a swap at this stage.
We understand this isn't the outcome you were hoping for, but the policy is in place to protect both parties and ensure fairness across all orders.
Rapid delivery, light looks fab!
Rapid delivery. Good price. Good communication. No problems. Light looks great. Definitely use this company again.
9 September 2025
Unprompted review
Reply from KES Lighting & Home
Thanks Cal, appreciate that!
A Masterclass in How Not to Run a…
A Masterclass in How Not to Run a Business
If you’ve ever wondered what it’s like to place an order and then enter a parallel universe where time, communication, and basic competence cease to exist, may I humbly recommend KES Lighting?
After placing my order, I embarked on a six-month odyssey of pure suspense. Would my order arrive? Would anyone know anything? Would I still be alive by the time it shipped? The answer, of course, was a resounding “no” — to all of the above.
In that time, I was serenaded by dozens of apologetic emails, each one more artfully devoid of useful information than the last. Bravo, KES Lighting — it takes true talent to apologize this often without ever solving anything.
When I dared to ask questions, the silence was deafening. Four different people, including a manager, all joined the circus act that was my order. Not one of them managed to uncover the small, insignificant detail that the product I ordered no longer existed. A tricky fact, to be sure. After all, it only took me an hour to discover it myself with a simple online search. Perhaps that skill requires a PhD in “Using Google.”
So if you’re in the market for lighting, and also want to cultivate patience, despair, and a creeping sense of absurdist comedy, KES Lighting is your one-stop shop. The lights may never arrive, but the lessons in futility are positively illuminating.
11 September 2025
Unprompted review
Reply from KES Lighting & Home
We completely understand your frustration, and we're genuinely sorry for the experience you've had with this order.
To be clear about what happened: you ordered made-to-order items from a manufacturer that has essentially ceased trading during the time your order was being processed. We were operating with the information provided by the supplier at each stage, which unfortunately proved to be unreliable and ultimately inaccurate.
Could we have discovered the product no longer existed sooner? Possibly. But when dealing with bespoke manufacturers, we're reliant on their communication, which in this case was poor to non-existent. We share your frustration with this situation entirely.
We've apologised repeatedly because we recognise how unacceptable this has been for you, not because we're trying to avoid solving the problem. The reality is we were caught between a failing supplier and a customer waiting for goods that were never going to arrive - and we should have cut our losses and refunded you far sooner than we did.
This order has been a mess from start to finish, and while the circumstances were largely beyond our control, we should have handled it better.
Nothing else than well made SCAM…
Nothing else than well made SCAM website! Waiting over 2 months (I guess the time shipping from Asia) to reveived plastic "crystals" and plastic "french gold". ( pId almost 300 pounds!!! "discounted" from 600 pounds!!!) And guess what? You have to pay for returns!!!! So please be aware THIS IS PROPER SCAM!
11 September 2025
Unprompted review
Reply from KES Lighting & Home
We need to address these accusations directly because they're completely false.
We're not a scam website. We're a legitimate UK business that has been trading for over 40 years. The product you received is exactly what was described and photographed on our website at the point of purchase.
The materials, finish, and price point were all clearly stated in the product listing. The "discount" you're referring to is our standard RRP vs sale price - completely transparent and shown on every product page.
As for return costs - customers are responsible for return shipping. This is standard practice across the industry and is stated in our Terms & Conditions. That doesn't make us a scam, it makes us a normal retail business.
You're entitled to be disappointed with your purchase, but calling us a "proper scam" because you don't like the product or our returns policy is defamatory and untrue.
Elstead Crusader Table Lamp in Burnished Bronze
I loved the unique design of the lamp I bought, it was exactly what i was looking for. It arrived promptly, well packed and of a high quality.
10 September 2025
Unprompted review
Reply from KES Lighting & Home
Glad you like it. Thanks Christina!
Great website with great range of…
Great website with great range of product. Delivered with prompt attention well packaged. Most of all it was a quality fitting.
19 August 2025
Unprompted review
Reply from KES Lighting & Home
Thank you Skipper!!
Great service, quality product!
Easy to find what I wanted, simple to order, post sales communication was fine and the lights arrived promptly and extremely well packaged. Great service!
21 August 2025
Unprompted review
Reply from KES Lighting & Home
Great to read, thank you Ian!
Quick delivery and I’m very pleased…
Quick delivery and I’m very pleased with the light fitting
6 September 2025
Unprompted review
Reply from KES Lighting & Home
Thank you for your review, we really appreciate it!
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