KES Lighting & Home Reviews 

2,085
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers had a great experience with this company. Customers frequently mention that the products arrive quickly, and purchases are always securely packaged to prevent any damage during transit. People also appreciate the stunning design and exceptional quality of the lighting fixtures available on the website. Many consumers emphasize the helpful communication and prompt assistance provided by the team. Some reviewers were not happy with the support received when items arrived damaged or defective. A few customers also experienced frustrating return policies and strict timeframes regarding damaged deliveries. Others mentioned difficulties with missing parts or unhelpful responses from customer service agents.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the stunning design, competitive pricing,... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting consistent promptness and secure... See more

Quality

Customers consistently note positive experiences with quality, highlighting stunning lights and superb... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a high level of disagreement. While many... See more

Order

Consumers find order experiences to be mixed. While many customers report fast processing, smooth purchasing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small... See more

Company replied

Rated 5 out of 5 stars

Beautiful light fitting, I was really impressed. It looks stunning in my bedroom, I'm really pleased I chose to buy from this company. The light fitting looks expensive although it was far from it, t... See more

Company replied

Rated 5 out of 5 stars

Having decided on an outside light, KES Lighting was significantly cheaper than other suppliers offering the same item. Easy ordering process & really liked that the correct lightbulb was shown as a... See more

Company replied

Rated 5 out of 5 stars

I am doing a massive 3,000 sq home project. I've bought numerous lights from many companies. This company have been an absolute delight so far to deal with. My lights get wonderful comments.


Company details

  1. Lighting Shop
  2. Decoration and Interior Design Store
  3. Home Furniture Shop
  4. Homewares Shop
  5. Home improvement shop
  6. Lighting wholesaler

About KES Lighting & Home

Written by the company

Chandeliers in a living room setting


INDOOR LIGHTING

OUTDOOR LIGHTING

special offers


KES are one of the largest independent retailers of luxury lighting for the home.

A family-owned business, established over 37 years ago, we have unrivalled expertise when it comes to helping you find the perfect lighting for your speace.

Featuring in the likes of Country Living Magazine, The Evening Standard, Channel 4 & BBC Good Homes, we have a vast selection of beautiful pieces. You can even come and see lots of it at our beautiful showroom in Warwickshire!

Maybe you'd like to speak to one of our experts? Give us a call on 02476 317022, we'd love to hear from you!


Contact info

4.2

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 59% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(2,085)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast delivery and great lights

I bought 6 outdoor floor lights for my driveway. They were sent in time and they look great. Would definitely buy from this company again.

4 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Tom, please let us know if there's anything else we can do for you.

Rated 5 out of 5 stars

Great selection of lights

Great selection of lights. The one we chosen came very swiftly. Looks great in the hallway, quite a statement piece. Thanks

29 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

So pleased that you love you light!

Rated 5 out of 5 stars

Great value, fast delivery, great customer service

Found the same light fitting across various retailers online but KES was by far the cheapest. Ordered Friday arrived on Monday so very pleased with the processing and delivery speed. There was a small issue with the order but customer service was very prompt and willing to help, contacting the manufacturer on our behalf straight away to resolve the issue. Followed up with us without being prompted. We will purchase future lights from KES again.

25 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks for the comments Jean, glad we could get that issue resolved quickly for you.

Rated 5 out of 5 stars

Bought a light in the wrong colour

Bought a light in the wrong colour, was able to get a full refund bought 2 more additional lights, trouble free quick delivery. Great experience

1 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks Kenneth - great to read!

Rated 5 out of 5 stars

Good experience

The product was significantly cheaper from this company, it arrived quickly, well packaged, and in perfect condition. I'd use them again.

7 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks so much!

Rated 5 out of 5 stars

The light fixture was delivered…

The light fixture was delivered speedily and very well packaged. I am very pleased with both the light and the service.

12 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you for your 5 star review!

Rated 5 out of 5 stars

Tiffany lighting perfect

Pleased with whole process from ordering to delivery, would recommend and would not hesitate to order again, lights arrived promptly and packaging was very good , no chance of them breaking, and Kes Lighting was offering the best price for the lights. Very happy customer

7 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

That's great to read - thank you Carol!

Rated 5 out of 5 stars

Great website & easy ordering process

Having decided on an outside light, KES Lighting was significantly cheaper than other suppliers offering the same item. Easy ordering process & really liked that the correct lightbulb was shown as a suggested purchase. I live outside the UK, VAT was automatically removed. The light arrived quickly & well packaged. Really pleased with my purchase.

30 July 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks Jane, glad to have been of service :)

Rated 5 out of 5 stars

Great products and great service

Great products and great service, highly recommend KES lighting, will definitely be using again!

8 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Clive. Much appreciated!

Rated 5 out of 5 stars

Great service

Great service from Carla Nunez! I have had three of these Art Deco metal and glass light fittings before from other suppliers so I know the problems with deliveries arriving with broken glass! In light of this I asked if the light fitting could be inspected on arrival from the manufacturer so that my order could be shipped out to me in A1 condition! I was pleased that my order arrived not only at the right price for me but also free from breakages!! As you can imagine, I was highly delighted!

7 July 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Martin! We will pass your feedback over to Carla!

Rated 5 out of 5 stars

Great company with quality light fittings!

I've bought quite a few light fittings from this company. The service is always quick and communication between customer service is 2nd to none. The light fittings have always been of exceptional quality too!

8 August 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thanks Sarah. We really appreciate your kind words!

Rated 3 out of 5 stars

Looks Great but Glass Shades Are Loose

A few months ago, I purchased the Endon Allegra 6 Light Semi Flush Ceiling Light in Bright Nickel with Clear Spiral Glass. It’s a beautiful piece and looks great in my living room. However, we’ve noticed that some of the glass shades holding the bulbs are quite loose, and we’re concerned they could fall off and potentially cause injury.

9 May 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Hi there, we're sorry to read of your concerns. customerservice@keslighting.co.uk are on hand should you need any asssistance.

Rated 5 out of 5 stars

Excellent company

Ordered a new crystal chandelier for our living room makeover. Quick despatch and delivery, excellent customer service and really competitive prices. Very happy with my purchase.Would happily recommend and definitely purchase from Kes lighting again.

4 July 2025
Unprompted review
KES Lighting & Home logo

Reply from KES Lighting & Home

Thank you Dee - hope your living room makeover is coming along!

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