KESPIRE Reviews 

708
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were let down by their experience overall. Customers consistently report that products received bear little resemblance to items advertised on the website. Many found the actual products to be of poor quality, made from cheap materials like plastic or wood cutouts, rather than the detailed or 3D items pictured. People felt the prices charged were excessive for the low-quality items delivered, leading to significant disappointment and a sense of being misled. Reviewers frequently describe the website as misleading, with product descriptions often contradicting visual advertisements. Some customers also experienced order problems, including items not arriving or receiving incorrect products, and attempts to resolve issues or seek refunds were often unsuccessful.

What people talk about most

Product

Customers consistently note negative experiences with product quality, with many reviewers stating that items... See more

Quality

Clients share negative opinions on quality, with many expressing disappointment that products received do not... See more

Order

Users describe significant dissatisfaction with their orders, with many feeling that the site is unreliable... See more

Price

Reviewers highlight negative aspects of price, with many feeling that products are very expensive for what... See more

Website

People report negative experiences with the website, with many reviewers expressing concerns about misleading... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I purchased a thick, nice-looking, Honey wall clock, but received a clear piece of plastic 1/8 of an inch thick with a sticker on it, not the attractive clock that appears in the advertisement. I... See more

Rated 1 out of 5 stars

One star is generous! Items are nothing like the advertised photos. We ordered 2 nearly £70 on 2 flimsy bits of acrylic on a cheap base that look like they came from temu! Don't trust that they are le... See more

Rated 1 out of 5 stars

I would give this company zero stars if I could. Kespire uses highly misleading product photos that do not represent what they actually send you. The images on their site look high-quality, but t... See more

Rated 1 out of 5 stars

I don’t recommend this company at all. I ordered a custom statue that was supposed to feature my husband’s face, but what I received looked like a completely different person! When I tried to return... See more

Company replied


Company details

  1. Gift shop

Written by the company

We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

708 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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1.3

All reviews

(708)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rip off

Rip off! Looks nothing like advertised!
Stay away! It’s a scam!!! You will not be happy with the product and they will tell you they need more money to fix it how it should have been in the first place. Still trying to get my refund and send this unusable “product” back to CHINA because they are NOT made in Florida as the website says

Google “Kespire reviews”!
Also see the Better Business Bureau’s C- rating
“THIS BUSINESS IS NOT BBB ACCREDITED”

22 September 2022
Unprompted review
Rated 1 out of 5 stars

RIP-OFF COMPANY

I paid $48.99 for a Bangle Bracelet when it arrived it was the wrong size. When I tried to find out how to return it to get replacement it tells me to go to an email address which does not exist. So I guess I'm just out that money. I WOULD NOT RECOMMEND THIS COMPANY TO ANY ONE. IT IS A RIP-OFF. I have learned my lesson to read reviews before I buy.

31 July 2022
Unprompted review
Rated 1 out of 5 stars

STAY AWAY!!!

By far the worse experience. Company is terrible to deal with. I’ve been waiting on an order for a month (also paid express shipping that was supposed to take 3-5 days)
Stay far away and spend your money else where!

10 July 2022
Unprompted review
Rated 1 out of 5 stars

not recommended

not recommended. Poor product quality. Wallet fell apart after 3 months. They do not accept complaints.

31 May 2022
Unprompted review
Rated 1 out of 5 stars

It’s a scam do not buy from them!

To say I am disappointed is an understatement!!!!! This company is not cheap and the products I received are NOTHING what they offer on there website. It is a scam people so avoid them please. If I could have given them a zero star I would have because they do not even deserve a 1 star. Absolutely disgusting.

30 May 2022
Unprompted review
Rated 5 out of 5 stars

Aero

Received my order today ...it is absolutely beautiful .I can't thank yous enough .I will definitely purchase from here again.

4 May 2022
Unprompted review
Rated 1 out of 5 stars

Do NOT buy anything from this company

Do NOT buy anything from this company. RIP of merchants and you are not cover by paypal when using to pay either. Order a lamp with personalised picture and get a piece of acrylic and picture looks nothing like us, instructions say lamp but no lamp, when i query it they they say to go onto a random website to pay more for them to do reprint.... who goes onto a random website to pay more money....DO NOT USE.......

28 April 2022
Unprompted review
Rated 1 out of 5 stars

MAD AF

POORLY MADE DOSE NOT COME WITH PLUGS JUST A CARD NOT LIKE THEY PICTURES IM REALLY UPSET WISH I COULD POST PICTURES

10 March 2022
Unprompted review
Rated 1 out of 5 stars

AWFUL PLEASE AVOID

AWFUL PLEASE AVOID

The silver ring was actually plastic, the lettering was not straight. Fast delivery was 2 weeks!!

Contacted them they initially said it looked fine, eventually they moved to offer a 15% refund minus delivery fees.

It is a Chinese company with little to no standards, pay a bit more and get this from reputable UK company.

25 February 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely so disappointed in the…

Absolutely so disappointed in the personalized wallets I ordered. They were Christmas presents of all things. We just had Christmas yesterday 01/15. When they opened the wallets, the pictures were not even close to the pictures I sent in. I ordered 4 wallets. I would NEVER buy another thing off this company. Horrible Horrible experience

16 January 2022
Unprompted review
Rated 1 out of 5 stars

What a joke

What a joke! Don’t waste your money, looks like a 10 year old did the drawing of the supplied photo, my husband trashed it and was too embarrassed to give as a gift

11 January 2022
Unprompted review
Rated 1 out of 5 stars

Tryed to reach out about the problem on…

Tryed to reach out about the problem on my order, no one responded. Very disappointed with what I got for my wife the picture was backwards and screen was covered in scratches and I paid extra for engraving and didn't get that aswell. If your trying to by a Gift for someone you care and love please stay away for this site.

22 December 2021
Unprompted review
Rated 1 out of 5 stars

Don't trust your money

Not serious salesman, business or shop or whatever it is... They don't send what they promised and according their advertising products... At least from my order the half of the products were ok but for the other half he insisted that it was good even though was not at all good... He refused to pay back. So i lost my money... Better throw the money in the bin rather than ordering from him

16 December 2021
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service, terrible product no customer guarantee or satisfaction at all unless you send them more money which I refuse to do, DONT USE THIS COMPANY

25 November 2021
Unprompted review
Rated 1 out of 5 stars

been mugged off

Bought a personalised moon lamp for my girlfriends birthday and paid an extra £20 for expedited shipping. The gift took over 2 weeks to arrive and looks absolutely nothing like those on the website. Been completely mugged off tbh not happy at all

23 November 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Ordered a piece of jewellery for grandma's birthday (£40) waited three weeks. Got an email saying it had been delivered. I checked my ring door bell, no sign of anyone. I then watched back footage, no sign of any delivery. I emailed the Company asking for proof of delivery and they sent me a picture of a package in my front garden I'm assuming their courier threw there. (I live on a main road) when I got home the parcel was nowhere to be seen. I'm guessing it was stolen. Now I know this isn't kespire fault as such and more a hermes issue but I contacted them about it and the customer service was horrendous. I was told that "if I didn't receive the item it was my problem" and I couldn't get a refund. They offered to send me another necklace if I paid again, and refused a refund full stop. Absolutely disgusting when I spent £40 with them, however if id know it was delivered by hermes I'd probably never have bothered either.

30 October 2021
Unprompted review

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