I purchased a thick, nice-looking, Honey wall clock, but received a clear piece of plastic 1/8 of an inch thick with a sticker on it, not the attractive clock that appears in the advertisement. I... See more
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Review summary
Created with AI, based on recent reviews
Reviews shaping this summary
One star is generous! Items are nothing like the advertised photos. We ordered 2 nearly £70 on 2 flimsy bits of acrylic on a cheap base that look like they came from temu! Don't trust that they are le... See more
I would give this company zero stars if I could. Kespire uses highly misleading product photos that do not represent what they actually send you. The images on their site look high-quality, but t... See more
I don’t recommend this company at all. I ordered a custom statue that was supposed to feature my husband’s face, but what I received looked like a completely different person! When I tried to return... See more
Company replied
Company details
Written by the company
We have a team of professional designers to provide stylish, personalized gifts. You can use your lover’s name and/or photos to create unique and practical souvenirs on those special days. We will help you capture those precious moments and keep them close to your heart. Our procedures are well organized from our technical team right down to our shipment agents to assure the most efficient delivery from factory to doorsteps. We guarantee fast, professional, and timely deliveries because customer satisfaction is our number one priority.
Contact info
Room 605, No. 10, Jinzhou North Road, Cangshan District, 350007, Fuzhou, China
- support@kespire.com
- www.kespire.com
1.3
Bad
705 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY FROM HERE!!
Took very long to be delivered even though I spent $34 on priority shipping so I basically payed them an extra $34 for absolutely no reason. When the product came I was sad to see that it did not look anything like what was advertised. The quality is very bad considering the price and overall just expected better considering I spent extra on shipping and they said they needed more time to make the product for me, obviously the time they took didn’t go into the quality of the product. Don’t buy from this website you can get better quality and better prices somewhere else, somewhere you won’t have to wait a month for below average products.
8 March 2025
Unprompted review
Reply from KESPIRE
Dear customers,
We always operate with integrity, respond to customer inquiries with a customer-first attitude, and provide every customer with a satisfactory experience. Regarding the slow logistics problem, we track the logistics in real time, and apologize for the inconvenience caused to you by the slow delivery due to some uncertain factors. If you are not satisfied with the product you received, there is any damage or problem, please contact us again through our customer service email: support@kespire.com. We will handle it properly for you, please trust us again. We are waiting for your reply
Do not use Tespire
Do not use Tespire! It is either a scam or a joke of a company! I ordered a special image of a downloaded photo for my wife for Valentine’s Day. They never sent a proof of my picture to approve and did not respond to my emails. Their customer service is non-existent. Not only did the gift not arrive on time (I ordered it well in advance), but my wife and I both appeared unmistakably Asian. I am of Russian descent and my wife is from New Orleans. I strongly recommend avoiding Tespire!
24 February 2025
Unprompted review
Reply from KESPIRE
Dear customers,
We always work with integrity, respond to customer inquiries with a customer-oriented attitude, and provide every customer with a satisfactory experience. Due to the time difference, the response is slow and we will take care of it as soon as possible. We accept supervision from clients and consumers. If you are not satisfied with the products you received, there is any damage or problem, please contact us again via our customer service email: support@kespire.com. We will take care of it properly for you, please trust us again. We await your response
Wooded Pixar photo
The wooded Pixar photo was a Christmas gift for my wife. The gift was delivered but didn't look like the photo I sent uploaded. I've asked for a new one and explained in an email why it didn't look like my family. The email was sent during the Chinese New Year holiday and I gave them some time to respond after the holiday, but still nothing. Unhappy results and unhappy customer service.
17 February 2025
Unprompted review
Reply from KESPIRE
Dear customers,
We always work with integrity, respond to customer inquiries with a customer-oriented attitude, and provide every customer with a satisfactory experience. Due to the time difference, the response is slow and we will take care of it as soon as possible. We accept supervision from clients and consumers. If you are not satisfied with the products you received, there is any damage or problem, please contact us again via our customer service email: support@kespire.com. We will take care of it properly for you, please trust us again. We await your response
Total scam retailer
Total scam retailer. Should have realized they weren't legit when they had so many misspellings on the website. Ordered gifts for our team at work for Christmas. It is now January 21 and still don't have them. Every week I would email and ask for an update and all I would get is a "thanks for your patience". Don't buy from this website. I'm now at the point where I'll be opening up a fraud case with my credit card company.
21 January 2025
Unprompted review
Reply from KESPIRE
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=1ZY470R50305280999
If you have any needs, please let us know. Please contact us again through our customer service email: support@kespire.com. We will handle it properly for you. Please trust us again and look forward to your reply.
DO NOT TRUST THEM
THIS IS THE WORSE COMPANY EVER! I just bought a product (the wooden one) from them and after I PAID they did not ask for the address/email or any other information! I just lost my money, let’s see if at least they can reply to my email.
15 January 2025
Unprompted review
Reply from KESPIRE
Dear customers,
We have always been honest and sincere, answering customer questions with a customer-first attitude, and providing a satisfactory experience for every customer. Due to the time difference, the response is slow, and we will deal with it as soon as possible. We accept the supervision of customers and consumers. If you need to change the address, please send us the order number, the correct address and the contact number through our customer service email: support@kespire.com. We will handle it properly for you, please trust us again. Looking forward to your reply
Horrible online retailer
Horrible online retailer. They sell defective products and offer Pennie’s on the dollar refunds, despite printing this: We Promise:
If you receive this item defective or damaged, we will give
you a refund or reproduce the item for free, and will give
the gift as compensation. DO NOT DO BUSINESS WITH THIS ONLINE RETAILER!!
29 November 2024
Unprompted review
Reply from KESPIRE
Dear customers,
we have always worked with integrity, answered customer questions with a customer-oriented attitude, and provided each customer with a satisfactory experience. Due to the time difference, the response is slow and we will deal with it as soon as possible. We accept the supervision of customers and consumers. If you are not satisfied with the goods received, there are any damages or problems, please contact us again via our customer service email: support@kespire.com. We will handle it properly for you, please trust us again. We look forward to your reply
order saying we would receive 12/27/24…
order saying we would receive 12/27/24 . well today is the 3rd of January .. cant even track the package .. look like it coming from China . Not happy!
3 January 2025
Unprompted review
Reply from KESPIRE
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :
https://track.4px.com/?#/result/0/4PX3001557665442CN
our customer service email: support@kespire.com. We will handle it properly for you, please trust us again. We look forward to your reply
The plastic iron on image of my 'dog'…
The plastic iron on image of my 'dog' is beyond poor quality, just a black scrunched up blob, no detail of my dog, also there are no paw logos on the sleeves. also the colours are not what I ordered. This does not represent the images on their website.
I have sent Kespire's customer services details and photos of my sweatshirt and asked for a full and immediate refund.
30 December 2024
Unprompted review
Reply from KESPIRE
Dear customers, we have always worked with integrity, answered customer questions with a customer-oriented attitude, and provided each customer with a satisfactory experience. Due to the time difference, the response is slow and we will deal with it as soon as possible. We accept the supervision of customers and consumers. If you are not satisfied with the goods received, there are any damages or problems, please contact us again via our customer service email: support@kespire.com. We will handle it properly for you, please trust us again. We look forward to your reply
My daughter loved her light up sign!
28 December 2024
Unprompted review
Reply from KESPIRE
Thank you for taking the time to give us your positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Scam big time
Scam big time. You pay and they don’t send you the items. Never answer the email when I tried to contact them so I had to dispute it with my bank. I emailed them twice. No one contacted me.
17 December 2024
Unprompted review
Reply from KESPIRE
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any follow-up questions, you can contact us in time.
Thank you for your understanding
support@kespire.com.
One star because i cant give less
One star because i cant give less, the worse shop you could ever buy on, i made my order more than 20 days ago and they assured that it would arrive before christmas, christmas has passed, my family is disapointed and in 5 days my i have my gf's birthday and i dont have a gift yet because today, they said that the order has been returned to the sender. Worse shop ever
25 December 2024
Unprompted review
Reply from KESPIRE
Dear customer
Thank you for your letter.
Your package was returned by security inspection, which is a rare accident.
But don't worry, we will arrange expedited delivery after receiving the returned package, and you will get a new logistics order number at that time.
We will update the order status for you at any time.
Please give us a little extra time to process. Thank you for your support and understanding.
If you have any further questions, you can contact us in time.
Thank you for your understanding
support@kespire.com.
False advertisement avoid not worth it
I ordered a dog portrait jumper. It looks nothing like advertised I have found the picture they use on an other site. The logo and image on the jumper wasn’t centre I emailed the support and they agreed to remake it for me the remake I received everything was different too the first one I got and the advertised picture. I could see the colour of jumper under the portrait the stitching was so jagged it was unbelievable. Again I emailed them and at first was offered $10 (£7.80) compensation I paid £42 in the end they gave me a 30% refund. It was meant to be a christmas present but neither are acceptable to give. Avoid at all costs not worth the hag.
12 December 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Check reviews before ordering
What you see on their website is not,no near to what they advertise. I ordered a picture snow globe with a personal
photo,from what I saw,it appeared the photo was inside the globe, plus u could add text to the photo,well when it was delivered, to my surprise it looked terrible, the photo was like a tiny photo sticker placed on the outside of the globe that was 1.5 " wide and 2" height including the text,yet the globe itself was 4.5 "tall not including the base which was 1.5 " in height,I email support, they asked for a photo, so I sent them the advertised one attached with a measurement tape showing 2.5" and my order showing a tiny 1.5" photo width, their loudsy response saying,sorry,the product may be different from the promotion, what they sent me was the main one,then saying,we will give your feedback to the factory to improve the production of this product, so I emailed them back saying,no problem, won't be purchasing anything else, it's just false advertising, and I'll just add my bad review with the others,for now on, will definitely check reviews before doing any ordering
5 December 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Lovely when arrived very good thank you
Lovely when arrived very good thank you
2 December 2024
Unprompted review
Reply from KESPIRE
Thank you for taking the time to give us your positive feedback! We are glad to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Brilliant experience and beautiful necklace!
Brilliant. We recently ordered a silver necklace with an image of our little dog. It was despatched really quickly and arrived carefully wrapped in a padded envelope and a nice little box. There was a slight delay in transit but this was due to FedEx not the seller. What’s more, the necklace is absolutely beautiful and of really good quality. The image of our little doggie is fantastic - just like the original!
28 October 2024
Unprompted review
Reply from KESPIRE
Thank you for taking the time to give us your positive feedback! We are glad to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
They rip off other website photos of…
They rip off other website photos of products & send cheaply produced imitations that look nothing like what you ordered, then refuse to refund you.
I have spoken on email several times & they refuse to refund for the rip off.
20 September 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
My first sign got damaged by the…
My first sign got damaged by the shipper but Kespire was great and they are replacing my sign. I also bought my daughter a sign and she loves it.
29 August 2024
Unprompted review
Reply from KESPIRE
Thank you for taking the time to leave positive feedback! We are glad that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product, and we look forward to serving you again soon!
I have been emailing the supplier back…
I have been emailing the supplier back and forth for couple weeks now. The center piece that supplies the charge from battery for light is in crooked to where when I place batteries in it doesn't work. It's glued down or something because I can't straighten it. I have message them say the issue and they told me to fix it then keep requesting a video that I sent multiple times along with pics.
19 August 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
I had an bad experienced in my past
I had an bad experienced in my past. I placed an order for my friend a photo frame. I wanted to put their name and and wishes on that frame. The names weren't on the final product.
12 August 2024
Unprompted review
Reply from KESPIRE
Dear customers,
I apologize for any inconvenience I may have caused you. We understand that the product did not meet your expectations. I personally apologize for any inconvenience this may have caused you. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
This company is a fraud.
I never received my package and they refused to refund my money and required me to pay more to get what I’d already paid for. This is a scam business that charges when you order and then never sends the goods. This should be less than 1 star. I’ve been cheated and have multiple written demands for more money or a 30% refund for something I never received.
I see the company sent a canned reply, but don't believe it - they do NOTHING to resolve except demand more money - 2 products not received and billed for and customer service has a standard blurb and no one to help
8 August 2024
Unprompted review
Reply from KESPIRE
Dear customer
If you do not receive the package in time due to logistics problems caused by weather and other reasons, you can contact us as soon as possible. Provide us with the order number, we will follow up your logistics information, and deal with it in time to ensure that you can finally receive the product. If you have any questions, please contact us again by email: support@kespire.com. We will help you solve the problem in time.
Thank you for your understanding
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