KetoCustomPlan Reviews 2,249

TrustScore 4.5 out of 5

4.4

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Rated 2 out of 5 stars

I subscribed to the plan, and after two months, I have lost 22lbs. However, I never received the promised consultation and wasn't sent a meal plan last week or this week — most recently, my request wa... See more

Rated 5 out of 5 stars

Honestly I am very happy with this plan because it is so simple to follow, I used everything that it is in my house I get to pick my food based my on selections and I am learning so much on portion co... See more

Company replied

Rated 5 out of 5 stars

Wow I feel amazing week 2 now I have lost 3kgs the food is so quick and easy to prepare and absolutely beautiful to eat . I think there must be an amazing chef to make up such yumi food I have so muc... See more

Company replied

Rated 5 out of 5 stars

I have wanted to try Keto for a long time but just didn't now how to begin. This program is well structured and versatile. Im able to prepare the same meals (adding a few extras) for my partner (no... See more

Company replied

Company details

Information provided by various external sources

We create 28-day plans to get you into Ketosis


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

KetoCustomPlan's customer service stinks

I subscribed to the plan, and after two months, I have lost 22lbs. However, I never received the promised consultation and wasn't sent a meal plan last week or this week — most recently, my request was met with a blank response. My experience? The mealplan worked, but the company has ghosted me. Customer service is non-existent

1 March 2026
Unprompted review
Rated 4 out of 5 stars

Love the recipes

Love the recipes, they are easy to follow and delicious. The only reason I have not given a 5 star is that I was told that my meal plan would always be available to me and I can no longer access them.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

This plan is great as I jump back and…

This plan is great as I jump back and forth, so knowing I can view it at any time means I can get bk on track

12 June 2024
Unprompted review
KetoCustomPlan logo

Reply from KetoCustomPlan

Thank you so much for taking the time to share your feedback, Paula! We're so happy to hear how much you've been enjoying your plan.

Rated 5 out of 5 stars

So helpful with already set recipes…

So helpful with already set recipes taking into account your specific needs.
Absolutely love this as it really works and does most of the work for you.

2 October 2023
Unprompted review
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Reply from KetoCustomPlan

Thanks for taking the time to share your positive experience, Lou-Wandré. And, thank you for taking us along on your journey!

Rated 5 out of 5 stars

The food day suggest I eat everyday is…

The food day suggest I eat everyday is really good and always make my meals on time for me to view

6 September 2023
Unprompted review
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Reply from KetoCustomPlan

Thanks for taking the time to share your positive experience, Pamela! We're so happy to know that you're enjoying your experience with us.

Rated 5 out of 5 stars

I lost 22 lbs

I lost 22 lbs. and after 5 years I have kept most of it off. It’s a commitment but it works

22 September 2022
Unprompted review
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Reply from KetoCustomPlan

The team is thrilled to hear about your success! Thanks for taking the time to share your positive experience, Carol.

Rated 5 out of 5 stars

I love the meal plans and shopping…

I love the meal plans and shopping lists. Being able to add my husband's info on this takes all the guess work out of how much I should be making for the both of us.

29 July 2023
Unprompted review
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Reply from KetoCustomPlan

Thank you so much for taking the time to share your feedback, Rachael! All the best as you both continue to smash your health and weight loss goals.

Rated 5 out of 5 stars

Love this Keto Plan!

I've tried Keto before but was confused on the numbers, especially proteins. When I found this plan, I knew it was the one I wanted to use. Basically, easy to find foods & great recipes! Can't wait to try them all.
Thanks for a great menu!

25 June 2023
Unprompted review
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Reply from KetoCustomPlan

Thanks for leaving us a review, Clara! We are glad to have you on board and can't wait to hear about your progress :)

Rated 1 out of 5 stars

I ordered the plan never got it

I ordered the plan and paid. The email they sent me said I would receive my plan in up to 24 hours. I never got it and I checked all my folders. I received the emails saying they got my money but no delivery of the plan. I reached out to them to see where it was but no one responded to my email. Just another prompt saying they would get back to me within three hours. 7 hours later….NOTHING

I got a response telling me to check my spam. It is not in my spam. The issue is that when I go to the link, they told me would have my meal plan, it just says pending, and to check back within 24 hours. I keep checking back and it says that continually. So there is no meal plan created for me, They are trying to say that it’s my email issue, but it is that they never created my plan at all.

22 June 2023
Unprompted review
KetoCustomPlan logo

Reply from KetoCustomPlan

Thank you for your feedback, DT.

We are sorry to learn you are yet to receive your plan and would like to fix this asap.

Because you have entered your name as "DT", we are unable to locate you in our system. We also do not have an unanswered email about unreceived plans.

Did you email support@ketocustomplan.com please?

We have also used Trustpilot's system to request further information from you. Please respond to their email so we can get your email address and get you all set up speedily.

Thank you.

Edited to add:

Thank you for providing your email address, and for sharing details of your purchase with us, DT.

As mentioned in our email, you left a review for the wrong company. You made a purchase with https://myketoplan.co/ and hopefully, they are able to get you set up soon.

We are not affiliated with that company in any way.

Thanks again.

Rated 5 out of 5 stars

IMPRESSED

Honestly I am very happy with this plan because it is so simple to follow, I used everything that it is in my house I get to pick my food based my on selections and I am learning so much on portion control new simple recipes. I cannot recommended enough to anyone who wants to loose weight. I find customer service is top notch, very quick response (which is unheard for today) Thank you

6 June 2023
Unprompted review
KetoCustomPlan logo

Reply from KetoCustomPlan

Thank you so much for taking the time to share your feedback; we really appreciate your review. We're so happy to hear how much you've been enjoying your experience with us, Rose!

Rated 5 out of 5 stars

I love this

I love this ! easy to follow and the recipes are amazing !

26 May 2023
Unprompted review
KetoCustomPlan logo

Reply from KetoCustomPlan

Thanks for leaving a review, Jane!

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