KeyMe LocksmithsReviews 

made 3 not 1 works this is terrible cant get a refund just voicemails do use them total fraud

I called because I just wanted information on pricing to copy a key I already had for my car. I don’t need a fob, as I have a really old car so I was hoping it would
Be a pretty basic standard call. Instead I could hardly understand the people on the other line, and when I explained my situation they said they couldn’t help because they didn’t understand what I was asking. My car does not use a fob, it’s a standard key, as simple and plain as my house key is. I just need a copy.

When I asked the man I was talking to to repeat himself because he had a heavy accent he accused me of not knowing what I was talking about, and said he couldn’t help someone who didn’t even know what they wanted. Finally he just asked if I wanted the service or not, and when I responded with “can I have some more information about this” he hung up.

And I don’t know if this is a coincidence or not, but since that call I have been-bombarded with spam calls. Prior, I had almost none, and while I don’t want to assume the worst… it’s pretty funny how I never got spam calls, and now suddenly my information is leaked.

Were they the worst? Probably not. But I do not reccomend if you’re looking for someone who can give you clear and honest help.

Yousef was the technician that reached out to me. We set up a time for 6/1 at 10am, I told him that I did not have a lock and that they would need to bring a lock with them for installation. He arrived on time empty handed, was not in a company vehicle, was in a private car. Came in and was shown the door in which I wanted a lock pad (code entry) placed on the door. He left to go and get the lock from the "office" (Not sure if this occurred). Came back, installed lock in place of original lock and took the the door knob. I have to now pull the door open using the pad of the lock to get out of my house. I believe I was grossly overcharged, no invoice provided no receipt provided. And I think my call was intercepted by a scammer and I just got scammed. Will never use Key me locksmiths again and you shouldn't either.

I tried to do the mail order keys. It was supposed to arrive in 3-5 days. They gave me a tracking number that looks like you are on UPS, but if I take that number to the UPS site, they don't recognize it. The tracking on their fake UPS site says my keys were delivered yesterday to a city an hour away from me. There is no way to talk to anyone, it's all automated emails. I would give them zero stars if I could.

Complete Scam.

If I could leave a 0 star review I would. Terrible customer service with dispatch with no clear communication and knowledge. Mia-leading information by the locksmith technician.

Do not use their service.

2014 Toyota Tacoma

Was told a technician would be coming out to program 2 new keys for me. When he arrived he didn't have any keys for the vehicle at all. He made a phone call to a friend and said that 1 of his keys would do the trick. He cut the key and attempted to program the key before ever discussing price. When he was done the key wouldn't work and told me that I had to drive 50 miles for the truck to recognize the key. Then he proceeded to charge me $380 for 1 key that didn't even work. I went through customer service and sent photos of the key and everything they asked. I was just notified that the only options I had was they could send out the technician again to fix the key. Why would I want their tech who was unable to do the job in the first place and lied to my face to come back out and "fix" my key? They refused a refund which in my opinion does not match their 100% satisfaction guarantee. Do not use for any reason. I should have checked here first. Im filing complaints with the BBB and FTC for false advertising.

Scanned a single side of a double sided key only. Wanted to charge me $9 for the wrong key. They were rude and hung up on me at the customer service line. Avoid this horrible service.

I called twice two different operators. They both hung up on me after I asked my question. Talk about rude, and unprofessional. Never calling again. You don’t believe me. Try calling yourself.

The locksmith went to my grandparents house. They are both almost 90 years old to get a replacement key for their vehicle. They were charged $420 for a single key but were charged twice on their card. The average price should be at most 200 but the inconvenience of being charged twice I believe this is a form of elder abuse please take caution. Use anybody else their pure crap

Extremely Unprofessional and shifty. They sent out a technician who did do the work (drilling out a closet lock that we lost the key to), and agreed to open 2 safes which were required (1) only a drill to open and (2) he was able to pry open with screwdrivers.
When I called initially to set up the appointment he told me the service fee would only be about $30, then any additional cost of the replacement lock if any.
He did not tell my mother he was going to charge her over $700 extra for opening the safes! He just went ahead and did it. While she appreciates that he did the work, when she asked how much she owed him he told her $975!!
He DID NOT DISCLOSE THIS FEE TO MY ELDERLY MOTHER before doing the work. She asked for an itemized bill and he said that was the company's normal fees - $500 for safes. I got involved and explained that was exorbitant and he should have disclosed this to her before proceeding. After asking for an itemized bill, he then went out to his car and have her a handwritten one from "Locksmith Services" for $880. (Why this and not the original $975? Very sketchy). He was very insistent on getting paid, and so we explained she would not pay that amount and we needed to talk to the company. We agreed that my mother would pay $200, pending resolution of the other charges. He was going to wait in his car while the got sorted out and I told him no, that he should leave. I got a call from some unknown area code then about this issue. I explained what happened and she asked how much we would be willing to pay for the work in the safes (??!). So now we're negotiating? Very very sketchy. Ultimately agreed to $200 (so total of $400). But now I'm worried about (a) my elderly mother having let then into her home and getting a code to the gate community, and (b) her credit card. They said she can pay by Zelle, but this is extremely unprofessional at best, and I feel she might have been forced to pay the amount others weren't in the house here and firmly dealt with him.
BUYER BEWARE.

After showing up late to our appointment, our locksmith Othello said he couldn't remove the broken key from the lock. He said the lock would have to be replaced. Gave us three choices, minimum security, medium security, and high security. Minimum security was the one we selected which he said would be around 375.00 After removing the lock he said he had to take the key back to his office to have the lock made to match our key. Leaving our plant mid morning. Hours later, after not hearing anything and making 4 seperate calls to dispatch informing them that we were closing soon and to please have him call me with an ETA, he finally called me and let me know that he could not match the key and he would give us two new keys. He showed up 30 minutes after closing, installed a lock and then handed me the bill. I was shocked to see a bill for $1109.00
We were charged $375 for the lock, $375 for removing the old lock, $179.00 for labor and $89.00 for the service call.
After calling another locksmith, they came out and told us there was no reason to "drill out" the old lock and that he would have been able to replace the lock with the same key for 1/3 the cost.
Won't be using this service again

AVOID AT ALL COSTS. Scammers with no experience and no licensing!!!
Was locked out of my apartment when I called and got told they would send someone to come fix the lock. When the guy arrived he simply looked at the lock and quoted $360 and that he needed to drill through it. Eventually we were able to establish it should not be that expensive and he would do it for $150. The first suspicious thing was he never asked for any form of identification to see if the apartment was really ours.
3 hours later of him drilling and doing what seemed to be messing up the whole door, we asked for his license to do this job to which he started packing up and getting highly defensive. He started stating he did not need a license to perform this work despite what we were reading online about NJ locksmith laws. After questioning his license, he then stated someone else would come to finish as he could not. He kept drilling and making things worse. He left with an absolute state of the lock halfway out all busted up.
Eventually we decided to not continue with their service as the whole thing was suspicious. We called a reputable locksmith who said they would be able to do the job. Within 5 minutes of the proper locksmith arriving he was able to get us in and noted and ridiculed the terrible job that had been.
Because of the damages THIS service worker provided (note no license) we ended up needing to replace extra parts and the total cost came out to $1050. Which is absolutely absurd. Had we not been SCAMMED by this terrible company this whole job should have been only $200-300 as stated by the reputable source.
Another thing to note when I asked the so called ‘locksmith’ for his name he was extremely defensive and asked why I would need it. Eventually only gave me his apparent first name of Sam and refused to give me his last name.
Overall AVOID at all costs. 3 hours wasted and over $1000 spent because they send out rude incompetent workers with no licenses. Utter scam.
I have retained documentation of the expense I incurred and all the added damages this place did to our lock. Before and after pictures can also be provided.

becareful they will lie to you and charge you more the program key service. quoted me$100 and then charged me $500 later

"Customers loved how friendly, professional, and helpful the service providers were"
Uhh... sure.

I called them this morning and requested assistance with an office filing cabinet re-key. I was told someone would reach out shortly, which they did - he wanted to come straight here and didn't know anything about what we needed.

When I told him, he promptly told me he didn't do that and got off the phone immediately.

When I called the main number to find out why they said they could do it and then couldn't, the woman promptly hung up on me after confirming they couldn't do it.

It was very poor customer service and not the least bit polite or friendly, accept when they thought they had a potential paying customer.

went to kiosk at Walmart in Macon Ga. put my key in expecting to have a key made right then. Only after completing the order was I told it would be shipped to me. This was 4/8/26, it was shipped 4/10/26 via UPS. Then in Atlanta it was handed off to the USPS with no tracking number. As of today 4/16/26 no key, an can't track it. NEVER AGAIN WILL I USE KEYME.

Called at 940 am to get duplicate key made for my car and was told tech would call to confirm appointment. Finally tech called at 10:12 am to say he would be there “shortly”.
I’m an 85 year old woman on oxygen with two large dogs so I went in my garage to wait for him thinking 20-30 mins. An hour later I called the main number, Diede (?spelling) said she would contact him and let me know. Another 30 mins with no call. Call back again to be told tech not answering her. At roughly 2 hours past the initial call time, tech calls to say he will be there in 30 mins (again). Dealing with both the girl and the tech felt like I was bothering them and that they didn’t care that I’ve been sitting in my garage because he said he would be there shortly- I was only going by what they told me. I thought they both were extremely flippant and definitely didn’t care that my time was being wasted for their lack of communication and professionalism. The tech acted like I should be happy for him to show up whenever. I choose to cancel due to their lack of concern and not trusting him to waste more time sitting around. Based upon the Google reviews (which I cannot access since I canceled service-how convenient) it looks like I dodged a bullet on not getting ripped off on price too.

The key came out nothing like the original. The screen said “don’t worry if there’s extra bumps and doesn’t look like the original! It will still work great”

It doesn’t. Good luck getting a refund the link doesn’t work

The kiosk was very simple and easy to use. Ordered a key and had to cancel ( same day) they were quick to reply and refund my purchase. Would recommend giving them a try.

missed appointment. called to find out problems, ended up talking to India and put on hold multiple times over about half an hour. go local, forget these national franchise guys.

I used one of the kiosks in Walmart to make my key. The price they showed and what they charged was completely different. They did not even make the option I had choosen.