Key Conveyancing Solicitors  Reviews 1,433

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 397 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional, responsive staff. Customers consistently praise the team for their proactive communication, keeping them informed throughout complex processes and making stressful situations feel manageable. Many appreciate the quick response times to emails and calls, noting that queries are answered promptly and thoroughly, contributing to a smooth and efficient user experience. The overall sentiment is that the company provides reliable and efficient service, often exceeding expectations and making the conveyancing process much easier. However, some people mentioned issues with a lack of proactive progress updates, feeling left in the dark until they chased for information, which occasionally led to delays. A few reviewers also reported problems with inconsistent communication, including ignored emails and a perceived lack of accountability due to multiple agents handling their case. These customers felt that while the initial onboarding was efficient, the service quality declined, with some experiencing frustration over basic process knowledge and last-minute issues.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent communication and... See more

Response time

People report positive experiences with response times, highlighting that staff were fast to respond, easily... See more

User experience

Customers consistently note positive experiences with user experience, often describing it as well-organized,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wouldn’t hesitate to recommend Key Conveyancing, and Olivia in particular. The comparison to selling my old house using someone else, and a few months later buying my new house, and Olivia handling... See more

Rated 5 out of 5 stars

I have never had to sell a property before. I was recommended Key Conveyancing by my agent. I can thoroughly recommend their prompt and thorough administration of my house sale. I was always kept up t... See more

Rated 5 out of 5 stars

Esme and Lisa made what was a very stressful time so simple and straightforward. They were always available at the end of the phone or an email for any questions we had, and their reassurance was seco... See more

Rated 5 out of 5 stars

Moving home is such a stressful experience but I was so impressed with the northampton branch, Annabelle Kightley and Jessica were both so proactive at getting my recent sale and purchase over the... See more


Company details

  1. Conveyancer

Written by the company

Key Conveyancing Solicitors – Your Local Property Law Experts With offices in Northampton, Milton Keynes, St Neots, Bedford, and Kettering, Key Conveyancing Solicitors is a specialist law firm dedicated solely to helping you buy and sell property. We’re a no-nonsense, cost-effective conveyancing firm focused entirely on making your transaction smooth, straightforward, and stress-free. Unlike general solicitors, we only handle residential property transactions, meaning we know exactly what we’re doing—and we do it well. Our team ensures your sale or purchase is handled efficiently, personally, and with clear communication every step of the way. You’ll always know where things stand, and you’ll always have someone to talk to who understands your case. Whether you're a first-time buyer or a seasoned investor, trust Key Conveyancing Solicitors to get the job done—properly, promptly, and professionally.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Overall Good, Solid Service

Overall, Key Conveyancing provided a good, solid service. They answered my emails and were responsive to my questions when I asked and offered explanations when I required more information, which was great. At times however, I would have appreciated more communication throughout the process, even if it was just to acknowledge receipt of my email.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Sale of property

The whole team, Bill,Mukate & Laurie were excellent throughout the whole process and made the experience less stressful. They explained any queries I had and I would definitely use them again

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Key Conveyancing (St Neots) were very efficient

Key Conveyancing (St Neots) were recommended to us as reasonably priced but very efficient and the recommendation proved very accurate. Communications were excellent, all staff we dealt with, particularly Lydia, were informed and helpful and we reached a speedy, mutually rewarding conclusion in time to relax over Christmas. Would also recommend them highly

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Harry, Olivia and Charlie were super to deal with - Very reliable, friendly and approachable. Good communication and tasks conducted in a very timely manner.
Will be using them again for the sale of my house and would very much recommend their services!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Very good at communicating and keeping me up to date. Staff were friendly, helpful and supportive, Definitely recommended

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

We have worked with Key on selling our house for the past year as we had a sale fall through then we resold again. We dealt with Innocent and Ellie and they were so great at getting our house sale completed and they were great communicators. Would recommend.

13 December 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, approachable and efficient

Innocent and Ellie were both friendly and easy to talk to. Everything was handled efficiently and communication was good. The whole process was so much easier than when I last moved 20+ years ago.
Thank you ☺️

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Key conveyancing are brilliant.

I can't thank Megan, Inaya and Justin enough. Always there when I needed them. They put up with my stressed calls with empathy and they never dropped the ball once. Totally recommend key conveyancing 100 per cent.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Team - Highly reccommended

The team working on our sale and purchase were amazing. They kept us informed of all steps and progress and were very attentive to calls and emails. When the exchange came close and the stress of the sale/purchase increased, the team where supportive and reassuring to ensure a smooth exchange and completion was achieved. They kept all parties involved in the chain informed, as well as ensured a smooth transition of queries were exchanged in a timely manner. All information provided for our purchase was detailed and was accompanied by a comprehensive explanation of instructions or documents. An extra special mention to our assistant case handler who was fantastic, even with out post completion queries and the bouts of hysteria buyers/sellers quite often have in the process. We would highly recommend Key Conveyancing Solicitors, they won't confuse you with legal jargon or leave you hanging, waiting for a call/email back.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

The PT Bedford team at Key Conveyancing…

The PT Bedford team at Key Conveyancing were great throughout the sale of our property. They were efficient and really good at communicating with us throughout the process. I would definitely recommend them .

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless service from Key…

Absolutely faultless service from Key with our recent house sale and onward purchase. There were some difficult issues for them to deal with in the onward conveyancing process, but we were kept up to date at all times, with everything clearly explained throughout. The team were always on hand to discuss any concerns or legal issues we had, and give us the appropriate advice. Their professionalism, understanding, help and constant chasing up the chain were second to none. Have to give a special shout out to Annabelle, Faye, Jess, Lauren and everyone else in the team who finally got us through to completion on our new house despite the hurdles they had to overcome! Cannot recommend Key Conveyancing enough, a very well deserved 5 stars

9 December 2025
Unprompted review
Rated 5 out of 5 stars

A 'Key' ally when buying a new hone

Polite, helpful, informative, accommodating, and courteous people to work with during the stressful time of purchasing a new home.
The last thing you need is confusion during the legal process.
Key Conveyancing LLP have been so easy to work with.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service I had an excellent experience with Key…

I had an excellent experience with Key Conveyance from start to finish. Their professionalism, attention to detail, and commitment to keeping clients informed made the entire process smooth and stress-free.
A special shout-out to Innocent Odigie, who was an absolute pleasure to work with. He is patient, knowledgeable, and genuinely cares about delivering the best possible service. Innocent Odigie went above and beyond to ensure everything was handled promptly and clearly — truly a good person and a great representative for the company.
I highly recommend Key Conveyance to anyone looking for reliable and quality service. You’ll be in safe hands! 🤗

5 December 2025
Unprompted review

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