KeyGo Rent - Alicante Aeropuerto Reviews 

Long positive experience with KeyGo Rent.
This time, everything went smooth - quick pick-up and documentation, fast return of the car.

Don’t be fooled by their high rating. I was. They use lots the low tricks that are unfortunately normal for this kind of business. I opted to pay more for their service because of the high rating but their service was not on bar. Why? At check-in I was asked to pay extra for services I did order or ask but that was presented to me as if it is not extra and I have to pay. For example, road assistance or pre-paid fuel. I had full-full fuel arrangement. Why would I need to pay a tank of gas beforehand if I have full to full? And why would I need to pay 30 euros extra for road assistance if you are giving me a functioning car? Not to mention that in my count at least 70% of the damages on the car were not accounted for in their “damages report” when the car was given to me. When I returned the car they tried to blame me for damages that were there from the beginning but were not so noticeable. And what bothered me the most was the way it was presented to me: small scratches zoomed in a tablet and made out of proportion. Fortunately I had high quality video of the car upon collection, so I could dispute them and show that such small scratches were there already at the collection. One last point, nowhere in the contract does it say that full-full fuel means that you need to refuel the tank at the closest gas station to them, but this is what they require.

Excellent service. Staff were great. Colin

I didnot get order information or contract at my mail. Only the question for this review. I needed service and assistance on my day of return because the car didnot start. No one answering the phone, mail or app.
I left the car en keys by the hotel in La Zenia. I had to take a taxi for going to the airport.
KeyGo Rent took the deposit from my creditcard. Not friendly because i had to make extra costs while KeyGoRent was not avaliable for assistance

Good fast process, kind and friendly staff, no awkward upselling

Still waiting for deposit to be returned, KeyGo Rent are ignoring my attempts to make contact with them - this is THEFT!

Good service, reasonable prices. Especially the lady who helped us 2 November was very kind. She also drove us safe to the airport. See you next time !

all ok, very kind and rapid service

Picked up at the airport on time. As a returning customer there was very little paperwork. Handed keys of the car and away. The returning procedure was just as good. Highly recommend.

Unfriendly arrogant staff and dirty interior car

Forth time using KeyGo rent this year, was given a free upgrade. Staff very friendly as always, would highly recommend this company

I turned up to be told that my booking had been cancelled and was then charged 3 x the price to hire the exact same car

Extremely excellent service yet again staff were great and helpful

Best car hire experience we've had.
No pressure selling extras or insurance upgrades.
In and out of the office in 5 minutes.
Airport transport straight away.
Staff extremely helpful and very friendly.
Highly recommend to anyone travelling to Alicante.
After using 5/6 different companies in Alicante these are miles above the rest.
Thank you so much.

Overall we were pleased with the service. We waited about 30 minutes to be picked up from the airport and phoned the office to let them know we were waiting as we were concerned that nobody was going to turn up. The lady on the phone advised the driver was dealing with a check out and would be with us shortly. It would have been nice to have been put in the picture by a simple text message to let us know and avoid the worry. The car was fine, we took lots of pictures as being a black car showed up every mark, it was a good job we did as when we returned it we were asked about scratches that were already there. Overall happy but communication could be better.

Very unfriendly staff

Very bad experience with this place please avoid at all cost. Gave me a badly damaged car and said there was no need to check all the damage as it didn’t matter because they'd already charged me for the top insurance because I didn’t have the credit card I’d originally used to book it. Then they tried to blame me for the glove box not shutting properly when it was already like that when I picked the car up. They also stopped responding when I asked for my deposit back. Con artists

When we picked up the car they guy that served us was not really helpful and looked like he was fed up with his job and ended up over charging by 220 euro I explained that I had already taking out the insurance but he said its because you are here now you have to pay ,it was late and we were just after travelling so we were tired but the next day I called and spoke with a girl called jasmine who looked at it and sorted the problem and I got my 220 back ,but when we dropped of the car the girl taking it back was lovely and said her colleague would be giving us a lift to airport, I asked the guy who served us the first night as he was the one who picked us up and he was again very rude .there is no need for rudeness as I was very polite with him .