KeyGo Rent - Alicante Aeropuerto Reviews 

> Spent ages waiting at the airport to be picked up despite paying the night levvy and ringing constantly being told “10 mins”.

> We booked a fiat 500 “or similar” and were given an ancient fiat panda with no aircon or car play. We rent from Alicante all the time and this is definitely the worst car we’ve been given so far.

> If says on the website

‘The main driver must physically present a credit or debit card in his name
when picking up the car.’
And
‘ For special vehicles, a credit card is essential. (CTAR, ITAR, IDAR, ISAR, FTAR, FFAR, FVAR XXAR)’

We had the basic package and based on above did not bring a credit card with us. We were forced to pay the company own insurance . From what I’ve read, they’ll do anything to have to pay this.

They then charged us twice for the insurance and we’ve spent the last two weeks trying to get the 2nd charge back.

They don’t answer emails and customer service is zero. I would avoid

Excellent service

Excellent service very friendly

We were charged for a scratch on the car that we did not cause. Very disappointed with the service.

I booked a car with KeyGo Rent via Rentcars, to be picked up at Alicante Airport. That’s when everything went wrong.

🚫 Bad experience with the rental agency (KeyGo Rent):

The agency was supposed to provide a free shuttle service from the airport to their office. I waited nearly an hour (despite the company claiming shuttles run every 10-15 minutes). In a hurry not to miss my reservation, I took a taxi, which should have cost €5.50 showed on the taximeter, but the driver charged me €9.50, and I only noticed later because I paid by card.

When I finally arrived at the KeyGo office, their shuttle arrived at the same time. The same person who drove the shuttle also attended me at the front desk, one employee doing everything, which made for a poor customer experience and clearly left the staff overwhelmed.

🚫 Bad experience with Rentcars support:

At the KeyGo desk, I was told they couldn’t honor my booking because I didn’t provide a flight number, a condition that was not stated or required on the Rentcars website at the time of booking.

KeyGo said this rule was introduced in February, and Rentcars should have updated their system to reflect that. I contacted Rentcars support, but the communication was poor: I had to explain everything to Rentcars, who would then relay it to KeyGo, going back and forth.

In total, I lost 3 hours of my trip. I ended up booking directly with the rental agency, paid double the price, and Rentcars told me they would “analyze the case” to determine if I was eligible for a refund for what I paid to them in advance. They did not assist me with a replacement booking or offer any immediate help.

I am still waiting to find out if I will be refunded, as the customer support session ended before reaching any conclusion and didn´t get a proper help from any side.

Brilliant service as usual, staff were excellent and friendly and I even got an upgrade. The car was almost new and a very comfortable drive. Again there were no hard sell or hidden costs and the entire experience was very easy and stress free. I would never rent anywhere else

Dropped car back today. From pick
up at airport bus to drop off was 1st class. Very friendly staff and car was fantastic. Would definitely use again.
Thanks for a pleasant experience in car hire

Worst car hire provider from Alicante Airport. I have hired many cars from various providers at Alicante Airport over the years and "KeyGo" are by far the worst. I took a video of the car before leaving the site but it was dark, however on returning the car there were apparently scuff marks below the boot door. The scuff marks were clearly old as there was no rough edges around the damaged paint. The marks were not on the bumper so it couldn't have been caused by another vehicle and I didn't use the boot. They were DEFINITELY old marks. Scuffs were very small, and their policy has no allowance of size. £250 I was charged for marks that will simply buff out. JOKE, WORST CAR RENTAL AT ALICANTE AIRPORT! AVOID!

I am a regular user of Key go rent when I visit Spain and have always been impressed with the service provided. However, on this occasion I was somewhat disappointed with the condition of the car as it had quite a number of dents and scratches and was not particularly clean inside. However, I shall continue to use Keygorent in the hope that this was a one off and will not be repeated in the future.

We had to abandon our car hire owing to a last minute 'change of booking conditions' emailed to us by the broker Discover Cars. New terms state that renter must be able to prove they have arrived on a flight on the same day. Why? What possible reason is there for this? Anyway, it wasn't on our printed contract but was on the new on-line contract. And Key Rent said we had to check in on line. So, with less than 2 days to go we decided to cancel the hire - rental cost lost. Avoid them.

I booked a van online and went to the airport to pick it up, only to be denied the rental unless I could provide a same-day flight ticket. We were told this condition is in the rental terms — not clearly stated during the booking process, and that all the car hire companies have this policy - this was absolutely not true and we had never come across it before. We already had a hire car but needed a van for one day - we were told that residents come and hire their cars and do hundreds of miles - this would not be possible as there was a ‘limit’ clause for the mileage!

I rent cars frequently and I’ve never encountered such a ridiculous rule. No company asks for a flight ticket just to rent a car at an airport? We are not resident and proved that we had flown in the previous week, she was adament that we had to pay double the cost of the van to cover some ‘insurance’. We explained we had taken extra insurance for excess already!

The only way we could take the van was if we paid up so had no choice as the van hire was already paid for.

On many occasions we return a car and pick up another as we often come out without booking a return flight at the time. We have never had this problem before and will not use this company again. They have lost our trade now.

We have had 3 contracts with KeyGo Rent.
Things went pretty well, the people in the office are mostly kind, but I want to point out one event that was really disappointing and costly.
When we returned the car 2 hours before our flight, the employee pointed out that the rear shelf was missing. We took it out one day when we had a lot of luggage and forgot to put it back in.
Understandable that a rental car needs that.
We couldnt go back to pick it up because we would have missed our flight. We proposed to bring it back in 2 weeks.
No that wasnt possible and they would now have to order a new one for...€ 743 but we only had to pay € 600. It was cheaper to take another flight a few days later. We had to pay a full price for the new flight ticket because we had already checked in online.
We then asked if we could keep the car a few days longer and pick up the rear shelf.
They accepted, but it turned out to be 3,5 times more expensive per day, without notification.
In all the consternation we had forgotten to ask the price.
Since we had rented in total 5 weeks, we think KeyGo Rent could have made an effort for us.
They could have ordered a rear shelf for around € 125 because that is the actual price when you google the price.
This makes that we feel that we have not been treated fairly and honestly.
KeyGo Rent might consider compensating us. That would make the experience a little less painful and negative.
Honestly: € 743 for a rear shelf?

As always , hire can only be described as perfect , nice clean cars, quick pick up from airport , staff helpful and friendly

very easy to book online,shuttle bus picked us up quickly.staff friendly cars are in good condition very happy with the service

I've had some bad experiences regarding car rental, but KeyGo is an exception. So they are my favorite. This time I missed the return - thought it was Saturday, but it was Friday - but KeyGo took care of the situation. And the way they did it - friendly, helpful and kind !

Always use these guys.
However not impressed now you have to pay extra for basic breakdown cover? Or it's not included.
That's just greedy.

On an emotional level, they tried to sell me additional insurance. I was made to fear that in the event of an accident I would have to pay the high excess and an additional €25 per kilometre to cover the costs of transport. However, it was not mentioned that this would only be the case if I caused the damage.
During the inspection, I received an e-mail while I was still looking at the car in which my signature was copied from another page under the inspection documents. Later I received a new e-mail without my signature.
The car had several defects, some of them very visible, which were not included on the inspection sheet. I was then told that as long as I had photos of it, everything was safe, but it didn't feel so trustworthy. When I returned the car, these defects were again ignored and I was not charged anything, but the next renter will have the same problem as the defects are not documented.

Be very careful with KeyGo Car Rental. I booked a car online and went all the way to the airport to pick it up, only to be denied the rental unless I could provide a same-day flight ticket. This condition was buried somewhere in the rental terms — not clearly stated during the booking process.

I rent cars frequently and I’ve never encountered such a ridiculous requirement. Who asks for a flight ticket just to rent a car at an airport?

To make it worse, they tried to pressure me into paying an extra €150 for some dodgy “insurance” just to bypass this rule. It felt like a scam — pay more or no car.

Totally unacceptable. If you want clear, honest, and professional service, avoid KeyGo. There are much better rental companies out there.

Great car rental company, Very friendly staff easily contactable through what's app if need any help. Just took a couple of minutes at the depo and we were off and the same when we dropped back the car, a quick inspection and the deposit was paid back within minutes. I would highly recommend Key Go for your car hire in Alicante

Friendly and helpful staff, quick service, value for money