Khanum's Reviews 

Ordered an item 3 months ago. On Month 1 I was told there was a “processing” issue and my order didn’t go into production. Offered a refund which I took as the event had passed. Was told to wait 30 days for my money… Been over 30 days no sign of my return… poor service and refund follow up - would not recommend!

My refund was not received inside the 30 day timeline (as the response suggests)… I have an email thread where someone chased up AFTER the 30 days passed after I had to go out of my way to Message the social media team.

A apology I would appreciate but Lying in the trust pilot response is quite sad. Avoid at all costs

Lovely dress, so happy with it! Customer service was also really responsive and kind. Thank you

The dress is absolutely GORGEOUS. The quality is superior, the details are beautiful and the customer service (specially Carly) is super helpful!

Genuinely, i could not ask for a better dress. It is exactly as I expected, and even more! It feels very luxurious and tbh, a steal for the price.

I got one from the modest bridal collection, and it came super fast after I emailed requesting for a rush delivery. I even asked some details about the color and everything before hand and the customer service were really responsive and super helpful with everything. The dress is also not see through at all, which is always a relief.

Just thank you. If you are thinking about it, just order and trust me!

Does not look like the dress I ordered! Customer service was good! I couldn’t return it as I passed the 14 day return policy as I was out of the country when it arrived

I ordered the Kadela gown for my engagement ceremony party and it was absolute perfection. It can so quickly and the quality of the material was phenomenal. It hugged in all the right places and I received so many compliments on it. Highly recommend this dress and look forward to branching out and trying other pieces from them!

Recently purchased the Kiara dress and wore it for my valentines date night, the dress was stunning and made me feel confident and elegant, I had compliments all night!

I’ve purchased blazers from khanums before and again I receive compliments every time I wear them.

The brand, and lovely team are amazing, whenever I’ve had a query they’ve answered it asap and always want to help and give you the best experience possible.

Truly a brand I can stand behind and believe it’s worth every penny
🖤

Very efficient and amazing customer service

If I could give zero stars I would. I ordered my white wedding dress from this company and they sent me a red dress by mistake. I had to send several emails and beg for the correct dress to be sent, and even then they take several days just to get back to you. They don’t have any phone number to call so you just need to wait patiently for them to respond to your email. The correct dress then came with a broken zipper. Do not order from here.

This place is a scam. They took my money and they have their dress and this has been going on since November. Please please please do not spend your money here. I do wonder if the good reviews are friends or family as my experience was a stark contrast. I’m still trying to get my £300 back or a dress of good quality for it.

Amazing customer service. Customer service was very efficient I'm actually impressed. Highly recommend

The outfit is incredible! Ordered and arrived earlier than stated. Just love everything about Khanum’s and will be definitely ordering again!

The customer service is super helpful and quick.

SCAMMERS they take your money to pump their business and to keep it afloat. They pretend that it is slow fashion so they don't need to give you a date. Literally no update of your order. Their business is struggling so they take as many order as they can they can't fulfil and call it slow fashion. Either you don't receive your order or in 3 to 4 months. The CUSTOMER SERVICE are LIAR so you don't write bad review. In 3 occasions they pretended to have sent my order but it was a lie, they sent me wrong DHL links or told me it was on the way. The outfit was for my 40th and my baby celebration. I literally ordered 10 weeks in advance. When I told MELANIE that I needed the outfit urgently and needed honestly so I could buy a new outfit in case it wouldn't make it she lied repeatedly sending me a wrong link, then she assured me s it was shipped then after that ooops it is a mistake it is shipped now for sure don't worry.
I gave them so many chances to make it right accross weeks. She even did take an updated address saying my shipment was being sent the day after. RESULT SHE RUINED MY EVENT BY LIYING MULTIPLE TIME! I wish she just told me they had an issue and I couldn't get my dress. I would have found another one. I am joining other unhappy client to report this business for UNFAIR PRACTICE AND ADVANCE FEE FRAUD. I am furious! Don't hesitate to reach out to me I will add you to the list. MELANIE you lied to me repeatedly while I was kind to you. Many other unhappy customer confirmed you take money upfront to keep the business afloat.

before I even get to the dress.. the owner was sooo sweet. I had messaged her with questions about my dress and she responded so quickly. I then ordered my dress and the delivery to the US was insanely fast. Now the dress? The dress was literally made to perfection. The fabric is thick and stretchy but also hugs you. I felt so confident wearing my dress. I can’t wait to order more from this company. You have a forever customer.

If I could get away with a 0 star review I would…I purchased a dress and paid £175. My order arrived and the quality of the product was shocking for the price…it didn’t reflect anything of the online images so I chose to return for a refund. I had to pay another £15 to ensure the item was returned and insured as they state in their t&c’s….yet you won’t be issued a refund for any part of delivery. I have then found out after waiting another 5 days for a reply that they don’t ‘refund’ but offer a year only store credit…there is nothing on the website that interests me nor would I want to purchase again with the lack of quality on the outfit. I had to log a complaint with shop pay to then get a reply email for my ‘store credit’…another 7 days have passed and yet again I am being ignored. Absolutely disgusting service from a retailer that legally cannot without a refund in the UK. Your products are cheaply made and charged at a high value. I have had to log a complaint with my bank as I am not willing to let £160 go when I am willing to let the £15 delivery charge and also another £15 go for returning. I have once again sent another email and no doubt will hear nothing as they avoid as I am finding out from real experiences shared online. I would never recommend this company to anyone. Any decent company would issue a refund and thank you for your services but not this one. I will be taking it further with the ombudsman as they clearly will not make contact to myself to be a decent company. Please avoid and save your money

This brand is beyond Gorgeous. Amazing material, stitching and design. The fit of their dresses are like they’re made to measure, even if you don’t have an hourglass figure, Khanums will give you one!! I’m also so glad that the price point actually makes sense. The dresses Ive bought fit like a dream, they truly are for a “Khanum”. Rokeya and her team are masters of their own craft and I’m genuinely glad their brand exists. I can’t say thank you enough!

Both the quality of their products and customer care team are phenomenal!

The dress was absolutely gorgeous and beautiful packaged.

I also was in touch in with Melanie and she was very supportive and addressed all my concerns in a timely manner.

Thank you all for your support and I wish you all the best!

The most exceptional dress I've ever purchased. I have wanted to own a piece from Khanums since I first laid my eyes on it and the day finally came... It did not disappoint! The quality is next level and it was delivered within 3 days of ordering (of which one was a Sunday). It is definitely a piece that will stay in my wardrobe forever.

Great customer service ,i made an error with my birthday order and the customers service team solved the issue within a few hours .
God bless the team

helpful customer service
I ordered my dress at the very last minute for a holiday I am taking. I contacted the customer service team, and they confirmed it would come in time and sent out my purchases very quickly for me to have. Great experience talking with them and would recommend.