Khanum's Reviews 

Melanie was really helpful with my request. She was quick to reply and helped me figure out the issue I was having with my order. Can't wait to receive my beautiful top!

I had a request to correct the size of my order, and they responded quickly and kindly. The issue was fixed without any hassle. I really appreciate the great service. Highly recommend them!

Amazing service!

When I tell you, Khanums is THE ‘IT’ BRAND, I wore their Kemily dress in white to my valedictory, and the absolute GLOW, I felt and had in this dress was uncanny! I received SO MANY compliments from the fit, to how tasteful it was. I genuinely would reccomend Khanums formal wear to ANYONE who will listen.

Fast shipping, the dress was absolutely stunning! Loved everything about it ! Figure hugging and so flattering. The drape detain was insane. Can’t wait to try their other pieces

Very poor experience, completely non existent customer service , I will never ship with them, i dont think the reviews are genuine since they don’t even respond to customers , completely dodgy company

After searching for a modest wedding dress for Nikkah, I was beginning to lose hope. My dress from Khanum was perfect. It fit like a glove and needed not alterations. The pearl detail was an extra special touch.

I really loved the dress! I ordered the Kadela dress and was really good quality and matched what was online. The exchange process is a bit stressful but if you work closely with their customer service team they should help you sort out what you need. At one point I emailed to let them know I needed the dress for an event and they immediately shipped it out! I was very pleased with how everything turned out in the end and I loved the look, you can’t really find dresses like that anywhere else.

My dress arrived damaged and once I emailed customer services they arranged for a pickup collection and another dress to be sent out. Melanie was really helpful.

I visited the store for an in person consultation. My personal stylist was Emer. She was very kind and helpful. Prior to the consultation, we discussed the dresses I was interested in so when I arrived, the dresses were there to try on. Emer made the whole experience very enjoyable and I would definitely recommend this brand and Emer to family and friends! Thank you!

Be warned, this company does not provide refunds and make it overly long winded to get exchange and store credit which last a year. I wanted to buy one dress for bridal party but unfortunately the style and fit looked really off and odd looking in comparison to the pictures on website. All other designs in the store are not for my taste and to be honestly the quality is not worth the price! Customer service was not helpful and simply said it our policy and disregards personal circumstances. The website there is not section for refunds only exchange! I cannot see why refunds are not provided given garment is not worn or customised... Alot of BS about being slow paced fashion but in reality I got the dress within day. Terrible and clearly holding on to customer money..

They are very responsive and helpful via email!

I found out about the company from a friend when i was looking for my wedding dress. I got the Kemily dress after i flew to London from Germany and when i saw it i fell in love and was 100% sure that was the one. It's great quality and very affordable for the design and the materials. Kate was the one who helped me, she was very nice and kind and i appreciate the fact that she gave me time to decide and see how i feel wearing it. She responded fast to my emails and gave me her professional opinion when i asked for it. Overall, it was a great experience and i would 100% recommend getting a dress from Khanum's.

I ordered from this store on the 15th march. The total amount got deducted from my account but the order confirmation was never sent. I gave it some time to come through and it never came so I contacted the team on the 17th march and they told me they dont have any record of my order despite the money being taken from my account.

On 17th march I gave Carly all my details including full name, delivery address and informed her that my email was the same as im using. She then told me that she still couldnt locate my order with the email and name i gave her and asked if i was sure that the money had been taken.

I sent screenshots of the transaction from my account. I waited 2 days for a response and then decided to make a reorder as I assumed my order was not in the system at all from what she had told me. I sent another email informing them that I had made this re-order and I would be grateful if they could prioritise it given the circumstances with the original order. In addition to further help me with the first order that never went through and was wrongfully deducted from my account.

She then became very defensive by saying that they never wrongfully deducted money, and that i did this myself etc etc and then asked me again what name and delivery address is my order under so she could locate it.

I gave it to her again for the second time. She again become VERY rude and told me that she found the order and said "I would have managed to locate this eventually using further information provided by yourself". ( i had already given her the info 2 days prior). She told me that I did not add my email address to the order and thats why I didnt get the confirmation email.

I then told her that actually I had given all information required 2 days ago already so why did she not use it then and instead, tell me she cannot locate my order?

She told me that all of this is my fault because I didnt add my email to the order but in reality, I reached out to her for customer service support to figure out the problem and asked for her help (which is her JOB!!!!)

She did not even try to give me some peace of mind about the situation and all she did instead was cause me so much stress.

Amazing service, phenomenal team !!!

I am so obsessed with my 2 piece set! The fit is perfect, and the quality is amazing! I have received so many compliments.

Great material, the piece I bought was an xs and it was true to size! Delivery was super fast! Will patronise again x

such a beautiful dress! easy to order and received it on time! true to size fit and wuality material

I had such a great experience with Khanum’s customer service! They were quick to respond, super helpful and accommodating when I had a question about my order. I really appreciate their kindness and efficiency. Highly recommend!

Ordered an item 3 months ago. On Month 1 I was told there was a “processing” issue and my order didn’t go into production. Offered a refund which I took as the event had passed. Was told to wait 30 days for my money… Been over 30 days no sign of my return… poor service and refund follow up - would not recommend!

My refund was not received inside the 30 day timeline (as the response suggests)… I have an email thread where someone chased up AFTER the 30 days passed after I had to go out of my way to Message the social media team.

A apology I would appreciate but Lying in the trust pilot response is quite sad. Avoid at all costs