Kia Parts Direct Reviews 

142
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate when searching and verifying the correct car parts. People are also very pleased with the swift delivery times, helpful communication, and competitive pricing offered on genuine items. However, some customers also noted occasional unexpected delays with courier services affecting the arrival of their packages. Others mentioned that delivery charges can sometimes feel quite expensive relative to the price of the ordered part itself. Despite these minor drawbacks, consumers consistently remain satisfied with the overall service and reliable replacement products received.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that shipments frequently arrive quickly... See more

Product

Customers consistently note positive experiences with product, highlighting great quality, reasonable prices,... See more

Service

Users describe positive interactions with service, highlighting superb and efficient experiences. Consumers... See more

Order

Customers had positive experiences with order, highlighting straightforward online ordering and prompt... See more

Price

Consumers find price to be positive, highlighting competitive and reasonable rates for genuine parts.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more

Rated 5 out of 5 stars

I contacted Kia direct regarding a part I needed for the bonnet of my car . They provided a very quick response and incredibly helpful . The only criticism I have is the postage cost more than the par... See more

Rated 5 out of 5 stars

Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process. If an... See more

Rated 5 out of 5 stars

Fantastic company to deal with. I tried to source a set of EV6 alloy wheels from my local Dealer only to be told they couldn’t get them. I then tried Kia Parts Direct who said they could get the alloy... See more


Company details

  1. #91 of 132 best companies in Car accessories shop
  2. #64 of 91 best companies in Auto parts shop

Written by the company

Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

142 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(142)

135 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

genuine accessories at great price and service

Ordered genuine all weather rubber floor mat set, double-sided/flippable boot liner (velour on one side, dirt-resistant on the other) and boot liner extension for my Kia EV3. In my search they were the cheapest around and the postage cost is reasonable. Placed my order on Saturday, arrived by Wednesday. Great quality products, I'm very happy with my purchase and the customer service I recieved. Will be looking to Fish brothers for further accessories. Thank you.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

My first time with using Kia Parts…


My first time with using Kia Parts Direct ordered around 9.00 am on the 26/6/2026 by 10.11 am confirmation email to say that my order was on its way. Recieved confirmation from DHL to say that it would be delivered monday around 12.00am. I can say that not only how delighted I have been with service but also the speed that the order was depatched. Then we come to the prices charged £13.03 for two bolt flanges for a kia picanto, gobsmacked I was, as I had been quoted by one dealer £18.00 for one bolt plus postage and VAT. Can't thank you enough, Its 1.30 pm monday and my car is back together.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

A friendly team and fantastic service

A friendly team, have used them for past few years for service parts and orders arrive very promptly. This time my parcel was lost by the carrier and their staff member took ownership and sent me a replacement order swiftly. Prices and range is great, recommended 5 stars!!

26 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look