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Kia Parts Direct Reviews 

142
•
TrustScore 4.5 out of 5

4.5

Car accessories shop
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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate when searching and verifying the correct car parts. People are also very pleased with the swift delivery times, helpful communication, and competitive pricing offered on genuine items. However, some customers also noted occasional unexpected delays with courier services affecting the arrival of their packages. Others mentioned that delivery charges can sometimes feel quite expensive relative to the price of the ordered part itself. Despite these minor drawbacks, consumers consistently remain satisfied with the overall service and reliable replacement products received.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that shipments frequently arrive quickly... See more

Product

Customers consistently note positive experiences with product, highlighting great quality, reasonable prices,... See more

Service

Users describe positive interactions with service, highlighting superb and efficient experiences. Consumers... See more

Order

Customers had positive experiences with order, highlighting straightforward online ordering and prompt... See more

Price

Consumers find price to be positive, highlighting competitive and reasonable rates for genuine parts.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more

Rated 5 out of 5 stars

I contacted Kia direct regarding a part I needed for the bonnet of my car . They provided a very quick response and incredibly helpful . The only criticism I have is the postage cost more than the par... See more

Rated 5 out of 5 stars

Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process. If an... See more

Rated 5 out of 5 stars

Fantastic company to deal with. I tried to source a set of EV6 alloy wheels from my local Dealer only to be told they couldn’t get them. I then tried Kia Parts Direct who said they could get the alloy... See more

Company details

  1. #91 of 132 best companies in Car accessories shop
  2. #64 of 91 best companies in Auto parts shop

Written by the company

Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

142 reviews

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4.5

All reviews

(142)

134 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

I want to inform you that I have placed…

I want to inform you that I have placed another order because the parcel from my previous order never arrived.

The courier you used lost the parcel and despite several emails asking for help and investigation, I have not received any resolution, refund, or update about the missing item.

Because I urgently need the part, I was forced to purchase it again from you.

Please make sure this new order is delivered properly. I hope at least this parcel arrives.

Regards

27 February 2026
Rated 5 out of 5 stars

Efficient service …

Quick and efficient as they have been before, let me know at every stage of my order how it was progressing, would recommend if you need parts for your kia , also very helpful in making sure you've got correct part for model ,year etc ,which is helpful when some models have a long production life and there are various MKs of vehicle

5 February 2026
Rated 4 out of 5 stars

Great parts advice, OK overall service

I was very pleased to be given advice about the parts I needed for my Picanto and the parts were supplied at a competitive price. However, I did have to chase the delivery and the parts were delivered 5 days later than originally advised. When the parts arrived, the cabin filter was squashed and deformed but overall the service was ok.

11 February 2026
Rated 5 out of 5 stars

Great service

Ive now ordered two parts from Kia Parts Direct, and came as described new and in original packaging.
Couldn't be more please with the price and service.
Thanks you so much.

31 January 2026

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