We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more
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Company details
- #91 of 132 best companies in Car accessories shop
- #64 of 91 best companies in Auto parts shop
Written by the company
Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.
Contact info
Ashworth Road, SN5 7YF, Swindon, United Kingdom
- 01793 401104
- enquiry@kiapartsdirect.co.uk
- www.kiapartsdirect.co.uk
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All good many thanks
Friendly and efficient service which…
Friendly and efficient service which went beyond just supplying the items but advising on the most appropriate for the situation.
Good price for a genuine part and short…
Good price for a genuine part and short delivery time - excellent service!
Have used fish brothers Kia many times
Have used fish brothers Kia many times, always reliable and dependable. Last order was sent out and arrived damaged but fish brothers Kia soon addressed the issue and a replacement sent out no fuss. 5 star dealership and there staff 2nd to none for going out of there way for customer satisfaction
Ordering and delivery spot on
The ordering process was simple and delivery was on time and they followed delivery instructions
I HAVENT RECEIVE THE ITEM
Good reliable service but postage…
Good reliable service but postage pricey for one small light item.
Ordering was straight forward
Ordering was straight forward, I just wasn't aware of when the estimated delivery was...maybe I missed something.
Website easy
Website easy, product wood quality, only reason I didn’t give 5 stars is the DHL service, absolutely awful. Not only your products but other suppliers as well. Should have been with me between 12.13 and 20.00, went to bed at 9.30 pm and no delivery. Found it on front doorstep this morning and checked ring doorbell and delivered at 21.40. Could have been stolen and they just don’t care. Suggest you check into the service they provide !
Excellent communication from initial…
Excellent communication from initial part enquiry to delivery.
Wrong parts, no refund.
Parts sent are incorrect despite going through model, year type and even my vehicle registration...
They were "only" jet washers, but it's incredibly dangerous and downright irresponsible to send off a part which can literally mean the difference between vision and no vision on the road after they gather so much information on the vehicle and still get it wrong - coupled with their refusal to refund anything opened... avoid this company.
Sire is easy to navigate
Very easy site to search. Had exactly what I needed. Parts came in plenty of time and well packaged.
quick turnaround on order and delivered…
quick turnaround on order and delivered next day
Let down by poor delivery service
Let down by poor delivery service, great service from parts dept, took DHL over a week to deliver.
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