Kia Parts Direct Reviews 

142
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the website is extremely easy to navigate when searching and verifying the correct car parts. People are also very pleased with the swift delivery times, helpful communication, and competitive pricing offered on genuine items. However, some customers also noted occasional unexpected delays with courier services affecting the arrival of their packages. Others mentioned that delivery charges can sometimes feel quite expensive relative to the price of the ordered part itself. Despite these minor drawbacks, consumers consistently remain satisfied with the overall service and reliable replacement products received.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that shipments frequently arrive quickly... See more

Product

Customers consistently note positive experiences with product, highlighting great quality, reasonable prices,... See more

Service

Users describe positive interactions with service, highlighting superb and efficient experiences. Consumers... See more

Order

Customers had positive experiences with order, highlighting straightforward online ordering and prompt... See more

Price

Consumers find price to be positive, highlighting competitive and reasonable rates for genuine parts.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a few issues with items failing on our 2017 Kia Sportage. Replacement parts and labour charges from two dealers were excessive. We looked at Kia Parts Direct website, indicated the parts we t... See more

Rated 5 out of 5 stars

I contacted Kia direct regarding a part I needed for the bonnet of my car . They provided a very quick response and incredibly helpful . The only criticism I have is the postage cost more than the par... See more

Rated 5 out of 5 stars

Good website with exploded diagrams of parts, I liked the advice section as i wasn't sure which part I needed. This query was answered really quickly. Ordering was easy as was payment process. If an... See more

Rated 5 out of 5 stars

Fantastic company to deal with. I tried to source a set of EV6 alloy wheels from my local Dealer only to be told they couldn’t get them. I then tried Kia Parts Direct who said they could get the alloy... See more


Company details

  1. #91 of 132 best companies in Car accessories shop
  2. #64 of 91 best companies in Auto parts shop

Written by the company

Kia Parts Direct specialises in supplying genuine Kia Parts at what we believe to be the best possible price. Since all of the parts we supply are Genuine, you get that peace of mind feeling without emptying your wallet. Every Genuine Kia part we supply comes with a 2-year warranty, giving you total peace of mind knowing the Kia parts have you covered. Whether you have the small Picanto to the big Sorento or even any of the new electric or hybrid Kia’s we are able to supply parts for all. All of our parts are genuine Kia parts are designed and manufactured to Kia’s extremely high standards. Kia recommends always using Genuine Kia Parts to ensure your vehicle runs to its optimum performance. We would always recommend not using non-genuine parts as they can sometimes be less reliable and can cause damage to your Kia. This could result in costly repairs and replacing the same part sooner than is required. Whereas with Kia genuine parts you get parts specifically designed and manufactured to the vehicle’s factory standards.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

142 reviews

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4.5

All reviews

(142)

135 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have used fish brothers Kia many times

Have used fish brothers Kia many times, always reliable and dependable. Last order was sent out and arrived damaged but fish brothers Kia soon addressed the issue and a replacement sent out no fuss. 5 star dealership and there staff 2nd to none for going out of there way for customer satisfaction

2 January 2026
Rated 4 out of 5 stars

Website easy

Website easy, product wood quality, only reason I didn’t give 5 stars is the DHL service, absolutely awful. Not only your products but other suppliers as well. Should have been with me between 12.13 and 20.00, went to bed at 9.30 pm and no delivery. Found it on front doorstep this morning and checked ring doorbell and delivered at 21.40. Could have been stolen and they just don’t care. Suggest you check into the service they provide !

2 January 2026
Rated 1 out of 5 stars

Wrong parts, no refund.

Parts sent are incorrect despite going through model, year type and even my vehicle registration...
They were "only" jet washers, but it's incredibly dangerous and downright irresponsible to send off a part which can literally mean the difference between vision and no vision on the road after they gather so much information on the vehicle and still get it wrong - coupled with their refusal to refund anything opened... avoid this company.

2 December 2025
Unprompted review

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