KICKS Reviews 

They have good service, but double prices compared to others online!

Worst customer service ever!!!!!!!!!!!

One star is too more for kicks store's service in S:t Per Gallerian Uppsala.

My mother ordered a calendar on kicks.se for me, but I have bought the same one by myself. So I let my mother return it in any kicks store according to kicks's return policy. Then she visited kicks store in S:t Per Gallerian Uppsala.

A female staff opened the original red box of the calendar and picked up one of products from the box. She was talking with another lady who stand next to her when she is opening the packing. Then this staff said, “you can not return this calendar because it was opened”. The manager of this store "runs away" quickly when we have problems. And this staff not allowed us to talk with the manager.

I believe that we suffered racism from the kicks staff and the manager because we speak English. So the manager just walked away instead of helping me to solve the problem. And I don't know why the manager always reject to communicate with customers.

All people on the scene can see the original black wrapping paper of products. The original box was opened by this staff, and even the folding marks of the box are brand new. I think there is monitoring equipment towards cashier desk. All situation was recorded by monitoring of the store, the records can prove everything.

I contacted kundservice of Kicks, but I did not get any help. Their reply did not solve the problem. So disappointing for Kicks. They still deny my return and told me the condition should be unopened.

Like I said the reason I got it when I was in the store is that the staff said the box was opened. The fact is the box was opened by that staff not me. Then she said, "you can not return". This behavior is too evil-minded!!! If kicks have formal regulations about this situation, she should not open the box and picked up the products from the box. She should tell me the regulation before she opened the box.

I really do not imagine a company as big as Kicks maliciously refusing my return, I feel like I've been scammed. Block Kicks!

My friend was looking at concealers in the store and a worker walked up to her and accused of opening a concealer she did not touch. My friend explained to her that she didn't even touch it and told the worker to look at the cameras. The worker refused to look at the cameras and forced her to buy a product that was already opened and did not match her skintone. Bad Kamppi Kicks

Worst, rude, personal in Nordstan. I buy a perfyme. And before i put it in my bag, a woman that works there said loud, i hope you pay it!!! I look at her and i said please stop , i just pay for it!!!!!!! CAN T SAY LOUD THINKS LIKE THAT TO CUSTOMERS , IF YOU DON T HAVE A PROVE!!!! NEVER GO AGAIN THERE!!!

Kicks started a promotion and attracted many customers, however, the item I ordered was cancelled due to being out of stock and can't be sent to me afterwards, if I want to still buy it, I need to pay the original price. Such a lame show...

Worst customer service ever! The customer service agent called Anita, she doesn’t have work knowledge and couldn’t answer my question, she’s not helpful at all!
We’ve ordered a present for Mormor for her 90th birthday which the date is coming up soon. I choose postnord for the delivery option as it has a box that you can tick ( avleverera vid dörren ), then after checked out and paid, the website shows if the order doesn’t fit the letter box, they might leave it in a shop and the receiver has to go and pick it up from a shop instead.
As I’m in London at the moment, also the covid situation is still going on everywhere, we really don’t want a 90 years old lady go out for a journey and walk at least 25min to a shop to pick up a parcel on her own.
So I contacted kicks customer service hope to get a confirmation about delivery to door or some help would be much appreciated.
Maybe they could help or perhaps leave a note on the package just to make sure that the package will send to Mormor’s home address.
But the customer service Anita told me that she couldn’t answer my question, also she can see the package has been sent out, so she’s not able to help, then she told me that she can cancel my order as it hasn’t been sent out.
I told her to please cancel the order, I can re order it and choose a home delivery option instead, she has done it, but I have not received any notification email about it. I asked her when will I get my refund and cancel notification?
She told me that it depends on the warehouse! It was13th October about 3:15pm in the afternoon, she said the warehouse people has already left work, so I have to wait.

Will not buy stuff from Kicks.se again, a simple task is so hard for them to corporate and complete. Careless, very disappointing! now they’ve lost our trust, we have to sort things out and get Mormor’s present hopefully in time.

Today I was so disappointed with your assistance worker. Omg. There is a worker who is working in the billing section she has the worst character I ever met before anyone. Giving or taking the cards with two fingers on the face with a realistic behavior like being I don't care about you.
When I reached the cashier she throws my selected items and also when she gave me recipe not holding her hand properly. I don't want full respect of course, but when she was holding the receipt like two-finger crossed I felt like an I'm nothing! very negative behavior and I felt so sad when I asked her why you behaving like this. But she said I’ve been serving to people like this what's wrong?? (not even caring)
(Tall yellow hair and looong nailed women)
( I love The Kicks but not in Kista )

I’m giving out two stars because to join to their club you have to give out your national security number and that feels a bit much for a makeup club that sends some emails and discounts? This is putting me off of ordering anything. Sorry.

Terrible customer service, this is not a trustworthy company. Buyer beware!

Joined kicks club, got -20% off of my first product I ordered and the package arrived with few extra samples which i did not know of. Was gladly suprised.

Got it delivered within 3 weekdays which is also great!

the latest web version is so lovely, very convenient.

Great store in Umeå- Sweden but their website offers more options! I shop there a lot and the sad part is that they do not offer any sort of point exclusivities. What they do is, after you reach a certain amount of points they send you one of those 25% or 15% credits with their monthly magazine. But that's it.
Very recently they began to offer samples, in the beginning it was 3 samples for every purchase but now it's only 2 samples. I sent them an e-mail complaining about the quality of their samples, which was basically Nivea among other " affordable" brands. Keep in mind that my status is the highest and they can access the type of brands I usually go for. They've changed a little bit adding some new brands to the sample area but I know they can do better than that.
Overall I like shopping there and their customer service is impeccable and they are extremely friendly, at least to me. Their prices is at the normal range and they have a 15% of any product twice a year, more like a big sale. I will keep purchasing from their main website.

Very unfortunate experience in Kicks Mobilia in Malmö. An older lady employees where watching me, I even smiled at her but she just stared at me, making me very uncomfortable ( because at some point I opened my bag to put my phone in it and I assume she thought I was stealing ), so I did not feel welcome at all, it actually made me sick. What was worse, is that she did whisper something about me to some of her other colleges, like a warning, because they all looked at me, and started to follow me around the shop. Less did they know me and my mum spend a lot of money in their shop every week. But ! not anymore. I will not recommend anybody to go buy anything from that shop, especially if your blod is not swedish. Shame !

They didn't have Vita liberata products in the store, but I got what I wanted without a shipping cost from the webshop, when order was made there with the help of the employee. Very fast delivery and really nice extra samples with it!