Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... See more
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Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... See more
Company replied
My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... See more
Company replied
Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... See more
Company replied
Company details
Information provided by various external sources
Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.
Contact info
United Kingdom
- www.kiddicare.com
2.5
Poor
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Still waiting on my parcel
Still waiting on my parcel - over 10 days with no communication- never will order again as this is a car seat and I was depending on it.
17 July 2018
Unprompted review
Reply from Kiddicare
Good Morning Katherine.
Thank you for leaving your feedback with us.
I am so sorry to hear that your order for the Car Seat has been delayed. After looking into the delivery with UK Mail I can see that they are going to re-attempt on Wednesday 18th July 2018.
If you experience any further issues, please contact us on 0333 234 2595.
Kind regards
Stuart.
Speedy delivery
Speedy delivery, excellent packaging and great quality products. Will definitely be shopping here more often
17 July 2018
Unprompted review
Really good products
Really good products. Delivery and buying process was good.
17 July 2018
Unprompted review
Have bought from here many times
Have bought from here many times. Fast delivery and zero faults with products.
17 July 2018
Unprompted review
Good communication about status of…
Good communication about status of parcel and its delivery
17 July 2018
Unprompted review
Reply from Kiddicare
Hi Mrs Diane,
Thank you for your review!
I am delighted to hear that you was kept up to date with your delivery and the status of your parcel, I hope you are happy with the product you have purchased.
We hope to see you shopping with us again at our new home on Dunelm.com under the Baby & Kids Section.
Kindest Regards
Daniel.
Excellent service
Excellent fast service.
Paid extra for Saturday delivery- very good and on time.
16 July 2018
Unprompted review
fast delivery great item would…
fast delivery great item would definitely use again
15 July 2018
Unprompted review
Great
Ordered 2 car seats. Products are great contact is great and website is great. Items came on time very happy. Thanks.
14 July 2018
Unprompted review
Fast delivery item as described
14 July 2018
Unprompted review
Kiddicare provided excellent and quick…
Kiddicare provided excellent and quick response to all my enquiries and requests. The changing bag I bought from them was good value for money when they delivered it.
14 July 2018
Unprompted review
overall quality is good
overall quality is good . The seat the alarm is temperamental Alarm is going off when the seat is unoccupied, we are considering replacing the seat already.
13 July 2018
Unprompted review
Reply from Kiddicare
Hi Kim,
Thank you for your review.
I'm sorry to hear about the fault with your car seat.
If you are able to contact us over the phone or by email (https://www.kiddicare.com/x/contact-us) we will be more than happy to assist getting the product repaired or replaced.
Kind regards,
Ethan
Bought some car seat adapters and a…
Bought some car seat adapters and a foot muff. good value. Dispatched quickly and no excessive packaging to deal with
13 July 2018
Unprompted review
Great shop for the little people in your life
Very happy with my purchase
13 July 2018
Unprompted review
Excellent
Excellent – no reservations, I would recommend this company to anyone.
13 July 2018
Unprompted review
Great website to use and really quick…
Great website to use and really quick delivery!!
12 July 2018
Unprompted review
Excellent customer service
Excellent customer service phone was answered less than 1min.. my inquiry was resolved
12 July 2018
Unprompted review
Terrible service and communication
I paid for guaranteed next day delivery and ordered a few hours before the cut off time yet I still waited 3 days for my item to arrive. Poor communication from both kiddicare and the delivery company. I won't be using this company again.
12 July 2018
Unprompted review
Reply from Kiddicare
Hi Tanya,
Thank you for your review!
I am really sorry for the item arrived late, I can confirm I have refunded your £4.99 Next Day Delivery charge due to delayed delivery and will appear back into your account within 3-5 working days.
Kindest Regards
Daniel.
Very good service
12 July 2018
Unprompted review
Minor issue with confirmation email
Slight issue with not receiving a confirmation email but not really a problem. Items arrived in good time.
12 July 2018
Unprompted review
Reply from Kiddicare
Hi Nicola,
Thank you for your four star review!
I am sorry to hear that your confirmation email was not received at the point of placing of your order however I am pleased to hear your order did arrive within the time scale provided.
We hope to see you shopping with us again at our new home on Dunelm.com under the Baby & Kids Section.
Kindest Regards
Daniel.
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