Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... See more
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Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... See more
Company replied
My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... See more
Company replied
Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... See more
Company replied
Company details
Information provided by various external sources
Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.
Contact info
United Kingdom
- www.kiddicare.com
2.5
Poor
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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It's easy to carry around and portable
It's easy to carry around and portable, but not the best when the sun is bright and hot
Doesn't provide enough shade for my babes
Abs
10 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Abigail
Thank for your great 4 star review and for choosing us to place your order with.
It is wonderful to hear that you chose to place your order with us. I am sorry to hear that they are a few issues with this item, however I do hope that it proves invaluable to you over the coming years.
Kind regards
Stuart.
Great website great product will defo…
Great website great product will defo use again
10 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Stuart.
Thank you for leaving a wonderful 5 star review with us.
I am truly pleased that you found our website easy and efficient to navigate and use. I hope you are happy with your new purchase
and we look forward to seeing you again soon.
Kind regards
Stuart.
Spider man car seat
My son loves Spider-Man this is a great product and it fits in car space very well it’s easy to get in and out of car and also goes to a booster seat when he’s out grown the seat as it is five stars
10 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Michelle
Thank you for your wonderful 5 star review.
I am so pleased to read that the car seat that you purchased from us is a great item for your son and that it will be valuable to you for future years.
We do hope that you choose to shop with us again soon.
Kind regards
Stuart.
Delivery late
I paid extra for next day delivery for the Friday and it didn’t come until the following Thursday.
10 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Claire.
Thank you for contacting us.
I am so sorry to hear that your delivery for your car seat. I can understand the disappointment with has caused you. I am so pleased to read that you now have the item and I hope that you are happy with your purchase.
I hope this recent experience does not deter you from shopping with us in the future.
Kind regards
Stuart.
Easy to use car seat
Ordered online, quick and easy and arrived much sooner than anticipated. Seat was easy to install although I’m not too keen on how the seatbelt hooks round. It is secure and comfortable and easy to use and adjust as needed. My daughter loves it!!
10 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Gemma
Thank you for placing your order with us and for leaving your review.
I am so pleased to read that your daughter is happy with her new car seat and that it was easy to install and very comfortable for her.
We hope it offers years of security and that you choose to shop with us again soon.
Kind regards
Stuart.
Poor customer service
All started well. All ordered online and paid for a Saturday delivery. Saturday comes round and 2 of the 4 items arrive with no notification or explanantion as to where the others are or when they are arriving. I chased the balance of the order to be told they will be delivered AM on the Wednesday. On the Wednesday, no delivery. I chased the courier again to be told Thursday. Nothing arrived then either. On the Friday i get one of the remaining 2 parcels and the box looked like it had spent a day in a kids play area. As a result,the product was damaged. Finally got the last item on the Saturday. We eventually got the replacement product for the damaged one on the Wednesday. All in all,it was a week and half late. During this time, I was left to chase the courier myself as Kiddicare customer services were in no rush to do anything to assist. I e-mailed Kiddicare customer services through all this and never received so much as an aknowledgement e-mail.
Today we finally got round to putting the cotbed together in preperation for our baby arriving very shortly and there are 2 scratchmarks on one of the frames. Plus the moses basket we purchased in store seperately has a hole in the lining.
All in all, this has not been a good experience at all and neither has Kiddicare customer services come out of this with much credit. We shall not be returning to Kiddicare online or instore anytime soon.
8 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Chris
I am extremely sorry to hear of the issues you have had with your most recent purchase with us, this is certainly not the service we wish for any of our customers and I can completely understand the disappointment this may have caused.
I would like to thank you for making us aware of the issues that have occurred on this order and we will certainly feed this back to the warehouse and couriers for feedback on this to investigate internally to help improve our services for the future.
I can see that you have spoken to one of our Customer service team members who have now processed a refund for your delivery costs on this order. If there is something further you would like to discuss with us, please feel free to contact us on Social media (Twitter or Facebook) or you can call us on 0333 234 2595.
Again, I am very sorry for any inconvenience this matter may have caused and I do hope that you choose to shop with us again in the that you will give us a chance to better serve you in the future.
Kind Regards,
Katherine
I like the products I bought was reusable nappies
I like the products I bought. But I am not happy that I drove 25-30 miles to my closest store to fine that they didn’t stock what I wanted. I went home empty handed and had to order it online. It would be nice to have a stock checker on stores for people who have to make special trips.
7 July 2018
Unprompted review
Reply from Kiddicare
Hello Lynnette
Thank you for taking the time to leave your feedback.
I am very sorry to hear that you have travelled to the store for them to not have your items in stock, I can understand the disappointment this may have caused. Currently, we do not have a way to add a stock checker on the website for your stores, however I can certainly feed this back to help improve for the future.
I am glad that you have been able to find the item you were looking for online and I do hope that you are happy with your purchase. I do hope that this does not stop you shopping with us in the future and we hope that you will give us a chance to better serve you in the future.
Kind Regards,
Katherine
Order delivered timely.
5 July 2018
Unprompted review
Reply from Kiddicare
Hello Philip
Thank you for leaving a 5 star review with us.
I am so pleased to read that you received your order on time and efficiently. I do hope that you are happy with your purchase and choose to shop with us again.
Kind regards
Stuart.
excellent service
excellent service, very very fast delivery. Will definitely use again.
I would recommend Kiddicare to everyone. used them after ordering our child car seat from mothercare and after a month of waiting cancelled and used Kiddicare, wished we had gone to them first.
5 July 2018
Unprompted review
Reply from Kiddicare
Hello Gordon
Thank you for your fantastic review.
I am so pleased you choose to order with us after your past experience. It is wonderful to hear that you received an excellent service from us and that you are very happy with your purchase. I hope it offers many years of service and that you choose to order with us again soon.
Kind regards
Stuart.
Good selection online in the sale
5 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Sinead
Thank you leaving a wonderful review with us.
It is wonderful to read that you admire our wide selection of items and I hope you are very happy with your new purchase.
I hope you choose to shop with us again soon.
Kind regards
Stuart.
Promt delivery brilliant product
5 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Michelle
Thank you leaving a 5 star review.
I am so pleased to read that your delivery arrived promptly and efficiently. It is also great to hear that you are very happy with your purchase.
We do hope that you choose to shop with us again.
Kind regards
Stuart.
Parcel arrived when it said it would
Parcel arrived when it said it would. All in good order no problems
5 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Mrs Gurden
Thank you for contacting us and leaving a 4 star review.
We are very pleased to read that your parcel arrived with you as expected and you received an efficient service from us.
We hope that you choose to shop with us again soon.
Kind regards
Stuart.
Excellent product exactly as discribed…
Excellent product exactly as discribed and service to match.
5 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Barbara
Thank you so much for leaving a 5 star review with us.
It is wonderful to hear that you choose Kiddicare to order your Anti Allergy Foam Crib Mattress. We hope it offers years of service and comfort for your little one.
Kind regards
Stuart.
Great service good price
Great service good price. And all delivered in great time!
5 July 2018
Unprompted review
Reply from Kiddicare
Hello Micheal
Thank you for leaving a wonderful review with us.
It is truly great to hear that you received a wonderful service from us on your recent visit. I do hope that your car seat offer years of service in the future.
We would like to see you shop with us again soon.
Kind regards
Stuart.
Reply from Kiddicare
Good Afternoon
Thank you do much for leaving a 5 star review and choosing to shop with us.
I am so pleased to read that your items were delivered as usual within our delivery time frame and that you are happy with your new purchase. We so hope that you choose to shop with us again very soon.
Kind regards
Stuart.
Fast and efficient delivery
Fast and efficient delivery, product arrive on time and we’ve had no problems
5 July 2018
Unprompted review
Reply from Kiddicare
Good Morning Dom
Thank you for leaving a wonderful review with us.
I am so pleased to read that your received an excellent shopping experience with us recently and that your purchase arrived quickly and efficiently.
We hope you are very happy with your new stroller and choose to order with us again soon.
Kind regards
Stuart,
Excellent product
Excellent product, works so well, no more complaints from the back of the car!
5 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Mr Brice
Thank you for leaving a 5 star review with us.
It's wonderful to read that you are very pleased with your new shade, we hope that it becomes invaluable to you when out in the sunshine.
Kind regards
Stuart.
Great product and very good service!
This is the first time I have ordered from this company and I would certainly use them again. The item was delivered in good time, very well packaged and is even better than I thought it would be. Extremely pleased!
5 July 2018
Unprompted review
Reply from Kiddicare
Hello
Thank you do much for leaving a 5 star review and choosing to shop with us.
I am so pleased to read that your items were delivered as usual within our delivery time frame and that your purchase exceeded your expectations. We so hope that you choose to shop with us again very soon.
Kind regards
Stuart.
Quick no hassle purchase and delivery.
5 July 2018
Unprompted review
Reply from Kiddicare
Good Afternoon Susan
Thank you for leaving a 5 star review.
It is wonderful to hear that you received an excellent service with us on your recent purchase with us. I do hope that you are happy with your new sleeping bag and that you choose to shop with us again soon.
Kind regards
Stuart.
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