Kiddicare Reviews 

3,955
TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... See more

Rated 3 out of 5 stars

Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... See more

Company replied

Rated 1 out of 5 stars

My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... See more

Company replied

Rated 4 out of 5 stars

Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... See more

Company replied

Company details

  1. Toy shop

Information provided by various external sources

Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4k reviews

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2.5

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(3,955)

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Rated 4 out of 5 stars

items arrived two weeks early

items arrived two weeks early which was amazing as i wanted them for a baby shower and didnt realise at the time I ordered them that they might not get to me when I needed them but they did!

11 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hi Nila,

Thank you for your review!

I am glad to hear your order arrived earlier than expected and we hope the item went well with the baby shower!

We hope to see you shopping with us again at our new home on Dunelm.com under the Baby & Kids Section.

Kindest Regards
Daniel.

Rated 5 out of 5 stars

No issues at all

No issues at all, delivery come quickly, that's all you can ask for really, the product was good so all in all no complaints here! Thank you.

11 July 2018
Unprompted review
Rated 5 out of 5 stars

Second to none

The experience we had, as new expectant parents, with Kiddicare was second to none. We first went into Dunelm Oldbury to have a look at which travel system to buy and then bought it online, as they didn’t have it in stock at the store. We placed an order on the Saturday and the item arrived on Tuesday, with great communication throughout. We are definitely planning on using Kiddicare for a lot more products as we prepare to become parents in October. Have recommended to other parents-to-be and will continue to recommend to anyone.

11 July 2018
Unprompted review
Rated 2 out of 5 stars

Made an error on an order and…

Made an error on an order and telephoned immediately ( within minutes) but was told that the order couldn’t be cancelled and I had to just refuse delivery at my door ( this is embarrassing) stupid system and won’t order again!

11 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Good Afternoon Fiona.

Thank you for leaving a review with us.

I am sorry to hear that you weren't able to cancel your order. Our orders are dispatched promptly, therefore we are unable to amend your order once it has been placed. To cancel your order under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 you can refuse delivery or follow our returns process within 14 days of receipt of your goods.

I hope this recent experience does not deter you from shopping with us in the future.
Kind regards
Stuart.

Rated 5 out of 5 stars

Ordered car seat online

Ordered car seat online, then received email to say when it was being delivered and time and then got email to say my order was next delivery. Brilliant service and very happy with the car seat and so is my grandaugher 😁

11 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent stair gate

Excellent product, I fitted it at the bottom of the stairs and with the two gates system it fits perfectly., though was a bit fiddly to assemble but that could be me..

10 July 2018
Unprompted review
Rated 4 out of 5 stars

No problems - online purchase

No problems. Quick and easy to order. Arrived quickly!

10 July 2018
Unprompted review
Kiddicare logo

Reply from Kiddicare

Hi Lucy,

Thank you for your review!

I am happy to hear that you fount the website easy to order and that the product arrived quickly!

We hope to see you shopping with us again at our new home on Dunelm.com under the Baby & Kids Section.

Kindest Regards
Daniel.

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