Kidsbedsonline Ltd Reviews 

440
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and clear communication provided throughout the ordering process by the polite team. Many people are also very happy with the sturdy quality of the beds, noting that the furniture is beautifully made and fits well into their homes. Some reviewers were not happy with visible cosmetic faults and damaged pieces discovered upon opening the packages. A few other people also felt that orders occasionally arrived with missing parts or experienced unexpected delivery delays. Consumers mentioned having to chase updates or encounter issues with missing components during assembly.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting quick shipping and helpful drivers.... See more

Product

Reviewers highlight positive aspects of product quality, describing the beds as sturdy, well-built, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the furniture is well built, durable,... See more

Service

Consumers find service to be exceptionally positive, praising the quick, clear, and efficient purchasing and... See more

Order

Customers consistently note positive experiences with order processes, highlighting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our shorty bunk beds. Grandchildren sleeping well in them. Great service, straightforward to construct but much easier with 2 people! Great price on this site and good communication wh... See more

Rated 5 out of 5 stars

The delivery was faster than expected and communication was great giving us a time slot and a call beforehand. There were 4 very heavy boxes that the drivers placed where we wanted. The bed itself too... See more

Rated 5 out of 5 stars

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online. The bed we wanted (Billie Midsleeper) was so much cheaper than a... See more

Rated 5 out of 5 stars

We originally saw the bunk beds on a different site, but delivery was much too long. We then found the exact same bed at 'kidsbedsonline' with a much shorter delivery time and at a better price. We o... See more


Company details

  1. Children's Furniture Shop

Written by the company

kidsbedsonline.com are the UK's original childrens bed specialists. We supply a range of beds & mattresses for children of all ages. shop now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(440)

33 reviews in the last 12 months

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Rated 1 out of 5 stars

Cabin bed not suitable for kid

Cabin Bed arrived and an assembled. 3 days later my son knocked his bottle over during the night. I checked on him at ten and cleared water up at 7. During this time the water had penetrated the surface and gone through to the mdf underneath. Desk top now bubbled and unusable. Contacted supplier and they refused to replace desk top I had left standing water on it. Other than set my alarm to wake overnight to check that his bottle hadn’t spilt ( who does that) I don’t know what I could have done.
I feel this is unreasonable as this is brand new. This company is called KIDS BEDS but clearly this bed is not suitable for a kid.
I now have to cover all surfaces with plastic so this does not damage anymore or stop my child from having a drink of water during the night.
Am I being unreasonable?
Don’t manufacture kids furniture out of material that will not withstand spillages. Especially items that are to be used as bedside tables.

9 February 2026
Unprompted review
Kidsbedsonline Ltd logo

Reply from Kidsbedsonline Ltd

Thank you for your feedback, I feel your 1 star is very unfair. You have bought a bed that is NOT waterproof, you sent a google description online that says that laminated MDF is NOT waterproof but if liquids go onto the product you should quickly wiped up and it will not penetrate the surface. This information is also the same in the instructions book that you binned. Under your own admission the liquid, which was a large spillage was left for up to 10 hours. A table that is made for dining may not withstand that type of prolonged exposure let alone a bed made for sleeping. I would recommend and have used myself a spill proof children's drinking cup, and I would also recommend to read the instructions in full. We appreciate accidents happen, but this is not a product defect but user error.

Rated 5 out of 5 stars

Very happy with our shorty bunk beds

Very happy with our shorty bunk beds. Grandchildren sleeping well in them. Great service, straightforward to construct but much easier with 2 people! Great price on this site and good communication when the model we wanted wasn’t available, and regarding arranging delivery. Worth knowing that the delivery service only deliver to the ground floor - one of the boxes was very heavy, so again you need 2 people.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Good beds, quickly delivered at a good price!

We originally saw the bunk beds on a different site, but delivery was much too long. We then found the exact same bed at 'kidsbedsonline' with a much shorter delivery time and at a better price.
We ordered, got the delivery date we wanted and the delivery was prompt with the guys asking if we wanted them to remove shoes or wear covers over them.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed

Bought a bed for our 2 year old girl to move into from her cot. Very satisfied with the quality and speedy delivery from the company and would 100% recommend. Only issue was the side barrier as I assumed it would be fixed at the end but wasn’t. We added a screw so for us the problem is now solved.

15 September 2025
Unprompted review
Rated 4 out of 5 stars

Great experience

Great experience, delivery was quick. Only downside was I had a little damaged pieces but luckily it was on the back side of assembly and won’t be seen, also it would of been courier handling as I know they like to chuck parcels about. Other than that all good and happy with purchase.

31 October 2025
Unprompted review
Rated 5 out of 5 stars

Responsive

Really great at responding to emails before purchasing. Excellent bed, chose the fit option and the guy was quick and tidy. Only issue was bed took a little longer to arrive than quoted and I had to chase to get my delivery date in. All in all considering I hadn’t heard of them was a little apprehensive but no need. Great service and very happy little boy. Thank you

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online.

The bed we wanted (Billie Midsleeper) was so much cheaper than anywhere else online. Ordered on the Saturday evening, Monday morning had a message to say it was with the courier, by Monday afternoon we had a 3 hour timeslot for delivery on the Thursday. On the day of delivery we were kept informed of delivery times and the driver turned up spot on time. Put the bed together yesterday and we are very pleased with it.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

5* - these guys deserve a high rating

I researched and researched to find a bed that fitted our space, wasn't too high, could have the ladder on the left, and had a decent sized desk.

Once I found the perfect bed, next I researched the company to buy it from and I'm glad I chose these guys.

They were responsive to questions, and checked in advance if I'd like the mattress delivered beforehand or wait until the bed was delivered.

It didn't matter in the end as the bed was super-quick. I think i ordered on Sunday, and everything was with us by Friday!

Really happy with the quality and service.

Thank you!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Cookie Cabin is Loved

The Cookie Cabin bed we bought is great. Our child loves it. Two hours build time was vastly under estimated it took closer to six hours. Delivery was prompt snd communication was good

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Good company.

Lovely house bunk bed, good quality my kids are very happy. Also mattresses very comfortable for good price. Order was quickly processed. Everything nice explained. I am very satisfied with company.

15 August 2025
Unprompted review
Rated 4 out of 5 stars

Everything on the side of kids bed was…

Everything on the side of kids bed was great. Had the mattress we were looking for, was quick to send it off.
The downside was the delivery people. They never let me know when they were delivering and I didn't have the chande to look over the product.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great quality bed

Great quality bed. Very sturdy and safe. We paid extra for assembly which was worth it as they put it together in less than as hour and took all the packaging away. Only suggestion would be better communication from the company regarding delivery. I had to chase them to find out date/time.

3 July 2025
Unprompted review

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