Kidsbedsonline Ltd Reviews 

440
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and clear communication provided throughout the ordering process by the polite team. Many people are also very happy with the sturdy quality of the beds, noting that the furniture is beautifully made and fits well into their homes. Some reviewers were not happy with visible cosmetic faults and damaged pieces discovered upon opening the packages. A few other people also felt that orders occasionally arrived with missing parts or experienced unexpected delivery delays. Consumers mentioned having to chase updates or encounter issues with missing components during assembly.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting quick shipping and helpful drivers.... See more

Product

Reviewers highlight positive aspects of product quality, describing the beds as sturdy, well-built, and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the furniture is well built, durable,... See more

Service

Consumers find service to be exceptionally positive, praising the quick, clear, and efficient purchasing and... See more

Order

Customers consistently note positive experiences with order processes, highlighting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very happy with our shorty bunk beds. Grandchildren sleeping well in them. Great service, straightforward to construct but much easier with 2 people! Great price on this site and good communication wh... See more

Rated 5 out of 5 stars

The delivery was faster than expected and communication was great giving us a time slot and a call beforehand. There were 4 very heavy boxes that the drivers placed where we wanted. The bed itself too... See more

Rated 5 out of 5 stars

Always a bit dubious about ordering from a company I haven’t heard of before. However, I was very impressed with kids beds online. The bed we wanted (Billie Midsleeper) was so much cheaper than a... See more

Rated 5 out of 5 stars

We originally saw the bunk beds on a different site, but delivery was much too long. We then found the exact same bed at 'kidsbedsonline' with a much shorter delivery time and at a better price. We o... See more


Company details

  1. Children's Furniture Shop

Written by the company

kidsbedsonline.com are the UK's original childrens bed specialists. We supply a range of beds & mattresses for children of all ages. shop now!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(440)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality bed

Very helpful company to deal with.
Answered my queries immediately.
The quality and value for money of the Enzo day bed was excellent.
I am more than pleased with my purchase.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased

It was very easy to find what I needed on their website.Simple ordering process and delivered very quickly.The prices were good too.

2 April 2025
Unprompted review
Rated 3 out of 5 stars

Bed is reasonable quality but…

Bed is nice and reasonable quality but the ? Premium sprung mattress was not good, you could feel the springs so we had to buy a thick mattress topper to counteract this. The customer service contact re delivery and delivery were however excellent

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Bed delivered within good time

Bed delivered within good time. All six-million parts were present (ok, I’m exaggerating but it felt like that many putting it together)! One piece of wood was badly knotted and a quick phone call and they were happy to send a replacement free but didn’t need to in the end as the piece isn’t on view. Great customer service and good solid quality product for a reasonable price and cheaper than several other places.

12 April 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service

Customer service really good. They were very responsive to questions I had prior to ordering a midsleeper bed. And they were also very happy to change the order when I realised I had made a faux paux with the dimensions.

Not only that, I had a broken slat more than a year after purchasing. I sent them an email asking if they had spares, not expecting much. But to my surprise new slats will be arriving in 2 days! Incredible service and thus I can only fully recommend.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

100% would recommend! 🙂

brilliant bed, exactly what i wanted and the company could of not been more helpful! would definitely recommend!! thank you my son loves it !!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

High Sleeper

A wee wait for the bed from the delivery time stated on the website but once we got a delivery date everything was very efficient. The bed arrived early but the guys waited around for me to return from work, they were very polite and respectful and put the bed together within 45mins taking all the rubbish away with them. My son was very pleased with the bed.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Kids bunk bed with desk

Fantastic product. Extremely solid bed. My son loves it and bedtime doesn't feel like such a chore now. He climbs in, we read him a book, turn off the light, he goes to bed. End of.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Good bed overall

Enzo Noomi is a good day bed / guest bed overall, good quality build, works as it should. The assembly instructions could be clearer and the different elements more identifiable, but we worked it out. For reference, flatpack assembly companies quoted £80-100 for a job that took 2 people about 2.5 hours. The delivery to the ground floor of the house only, not to the designated room upstairs.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. Good customer service. Re-arranged delivery date. Product was delivered in good condition and was relatively easy to assemble.

27 November 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy mattresses from this website

While you can find good deals on this website, there is always an element of risk when it comes to buying a mattress online. To offset the risk for the buyer, most resellers provide extensive descriptions AND and offer you the possibility of returning the mattress (it's called 'sleep trial'. Unfortunately that is not the case with Kids Beds Online. I purchased a Breasley Sunrise Wave mattress from them. The description is - to say the least - minimal. No detail is provided beyond this vague sentence "provide optimal support and comfort". It does not even say if the mattress is made of springs, foam or is hybrid. It is only after receiving and opening the packaging that I realised that there was an Uno Firmness Rating sticker that described it as 8/10 extra firm. Basically it is VERY hard, but I had no way to find out based on the description. I contacted customer service, and they refused a return because the packaging had been opened. They told me several times that firmness is 'entirely subjective'. What is the point of the firmness rating then? Why do all other resellers (for instance Mattress Next Day) give a firmness classification on their website? I challenge anyone to try a 8/10 'extra firm' mattress and subjectively consider it as soft. They also tried to hide behind the manufacturer's description, which of course raises further questions about their commercial practice (if the manufacturer's description is too short or misleading, why do you reproduce it as is on your website? Why do you sell their items in the first place given the risk of unhappy experiences such as mine?). All in all a very disappointing experience which cost me £110. Verdict: company to be avoided.

9 December 2024
Unprompted review
Kidsbedsonline Ltd logo

Reply from Kidsbedsonline Ltd

I am sorry that you have put on this review and feel it is very unfair. We are a children's website and with mattresses being a subjective opinion, with the key factor being weight. Children's weight will greatly vary due to age and build. We put online the manufacturers description but not their opinion on firmness. You emailed to ask to return the mattress as you have osteoarthritis and you can't sleep on this. You have bought a mattress from a children's website? if you have special health requirements surely you would look at a suitable companies to purchase this item. If you would have contacted us prior to order, we would have advised you that this product was not suitable for you. You have received the item (a children's mattress that you ordered) in a timely manner, having the opportunity for further questions on Live Chat if required. You said that you were aware about our terms and conditions; which clearly state that vacuum packed mattresses can't be returned unless faulty; which this is clearly not....how have we done anything wrong? I hope other potential customers read past your review and see the hundreds of other happy and satisfied customers. I am sorry but sometimes people have to take responsibility for their own actions. You ordered a mattress for a adult with health issues from a children's website, you asked for no further detailed information on the item and you were aware that if the vacuum packaged element was opened and not faulty it was not returnable for hygiene needs. Just as a pointer as well, a good quality health mattress for an adult with a try and return option; will cost many hundreds of pounds not £110.

Rated 5 out of 5 stars

Great service and value

Really helpful over the phone then processed and delivered my guest bed promptly! Best price I could find for the bed I wanted too.

29 November 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look