KiDSnav Reviews 

641
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied, praising the product's ability to provide children with independence and parents with peace of mind. Many appreciate the watch's functionality for easy communication and tracking, highlighting its valuable safety aspects and ease of use in keeping families connected. Its ease of use and effectiveness in keeping families connected are frequently mentioned. However, some customers noted concerns regarding product quality and user experience. Reviewers mentioned issues like poor battery life, watches developing faults such as unresponsive touchscreens, and inaccurate GPS tracking. The app was also described as clunky, prone to glitches, or difficult to use, with watches often appearing offline or having signal problems.

What people talk about most

Product

People report positive experiences with the product, highlighting its effectiveness in providing children... See more

User experience

Customers had ambiguous experiences with user experience, with some finding the app and device difficult to... See more

Application

Reviewers highlight ambiguous aspects of the app, with some finding it great for tracking children and easy... See more

Customer communications

Consumers find contact to be positive, appreciating the ability to easily communicate with their children and... See more

Quality

Reviewers mention ambiguous feedback about quality, with some praising the product as great and excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Watch works well other than occassional incorrect location (usually corrected with refresh of app page or signing out and back in) and gives us peace of mind that we can contact our son and vice versa... See more

Rated 5 out of 5 stars

We’re really happy with the kidSnav watch. My son uses it and it gives us peace of mind knowing we can track his location when he’s out playing. It keeps us connected and reassured, and he finds it ea... See more

Rated 5 out of 5 stars

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. High... See more

Rated 5 out of 5 stars

Excellent watch! We bought this for our 9 year old so she could walk to school independently with her friends. It was a comfort knowing we could check she arrived at school and that she could contact... See more


Company details

  1. Watch Manufacturer
  2. Mobile Phone Shop
  3. Telecommunications equipment supplier
  4. Watch shop

Written by the company

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

641 reviews

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No recent history of asking for reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(641)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Great watch for an 8 year old looking for some independence

Website was easy to use with super fast delivery! My daughter loves her new kids nav watch. She has been using it for a few weeks - battery life seems fine, she can call and text parents and friends and is enjoying sending pictures & voicemails to our family group chat. Location seems pretty accurate when she is out with friends. It also intercepts any unknown numbers and notifies us which is great! A really positive experience for us!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

very useful for 10yo pre-phone

We got this watch for our daughter and it has been so useful. She can texted her friends and me and her dad, along with other family members.
I can track her whereabouts, although sometimes not as accurate indoors, outside is been great.
Doesn't cost much to top up. Think we've put in £20 total since we got it November 2023.
She also loves being able to count her steps and delights in beating me daily.

23 August 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use and accurate gps location

We’ve been using the watch for the past 6 months now.
It’s a great watch at a great price.
I can track my son walking back from school. I can track also if he is going to the playground with his friends or on a day trip somewhere.
I love that he can call me, leave me voice notes and that he can only calls the contacts I put in the app.

I definitely recommend this watch.
Customer service is also great and very responsive.

22 August 2024
Unprompted review
Rated 5 out of 5 stars

It’s amazing

It’s amazing without having to let me 9 year old have a phone. He can call me I can call him. We can also video call. I can find him if for any reason he dosnt answer. Honestly best money I’ve spent.

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Good watch

Bought watch for my daughter who really likes it. It had stopped working within a year but contacted customer service who replaced it immediately. It is well done although the GPS track system could be better! Daughter's sometimes tracked on motorway or miles from home when she's not far from the house.

13 December 2023
Unprompted review
Rated 4 out of 5 stars

Really great idea as we weren’t ready…

Really great idea as we weren’t ready to give our daughter a phone. We found this and it’s been the perfect short term solution. She can call and message us and friends, while I still have control of the times she uses/ can accept call and messages. I.e. school times it can be turned off. It is very big so if your child has little wrists it can be a bit cumbersome but I do understand the need for the face to be big so they can see messages etc. it is a little tricky to message but that is expected on a watch. Overall I think this is such a fab idea and allows our daughter that little bit of freedom and responsibility before getting a phone.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Amazing little watch

Bought this watch for my 7 year old daughter and has been used daily for over a year now. It’s so handy when I need to contact her out playing or at a friends house and I can quickly see where she is at a glance. She loves sending me voice notes to update me, it makes her feel grown up as she’s still too young for a phone.

19 August 2024
Unprompted review
Rated 5 out of 5 stars

I hit the best purchase on the first time!

I never have time to go to Trustpilot just to write a review. But, this KiDSnav never fails in their customer service. That's why I dare to buy a second watch for another of my children. They know to care for their customer like us (fussy mommies monster!) Their website is so well-informed. The company that liaises with them is so easy to manage. I believe Kidsnav can go higher. We tried used in Malaysia and my kids still called me at the international rate. I still can top-up from any part of the world. I will recommend it to my friend who has trouble with other kids' GPS watches.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

Our son has had his watch for over a…

Our son has had his watch for over a year now. He loves it. He has himself in a routine everyday now where makes sure it’s charged and wears it every day. We like as it allows us to keep in contact with him whilst he is walking to friends or to the shops. It’s also good to be able to see where he is when he is out through the app. The fact he can only call the numbers we enter into his watch is a big positive too.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Two years and still used daily

We’ve been using our KidsNav watch for two years now (still used daily) and it has given me peace of mind that I can stay in contact with my daughter when she’s playing with friends. She loves to send me a wee voice update of where she is, and I can give a call easily to check in with her. The location accuracy is great, she only plays within our street but I can pinpoint exactly where she is.
We were so confident in the functionality we even took the watch on holiday with us to the Canary Islands and used it when visiting busy markets just in case.
I’ve recommended the watch to neighbours and friends, all the kids seem to love it too!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfect before they get to mobile phone age

My daughter absolutely loves her watch. She's 9 so at the age of wanting a mobile phone and me not being comfortable with her having one due to social media and the fact kids have their phones glued to their hands! This is a perfect alternative,let's her call and text her friends but without the social media. Especially great during school holidays when she misses her friends.

5 August 2024
Unprompted review
Rated 5 out of 5 stars

Kidsnav / godsend

We purchased this for our daughter who has additional needs. She would not be safe with a mobile phone as she is too Vulnerable and we would worry that she would lose it.
She constantly runs off and we have to go looking for her and often find her at strangers homes. She has no sense of stranger danger or road sense. We bought the watch as it can be linked to an app on our phones and we can track her, this gives her some independence and helps to build our trust, we can set safety zones so that it she stays out of the areaw we know she is safe it alerts our phones. This watch isn't all about safety there are games and educational activities also and our daughter loves these too, she feels very grown up when she wears It and puts her after school club activities in her calender so she kno s what her schedule is that day! It has a call feature so she can call us if she needs to and we can call her too. We can also control what numbers she has on the phone. So far it has been a great purchase, well worth the money

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Great watch

Our child loves this watch & the choice of watch straps too. It is easy for them to use giving them some independence and offering them some security too.
Would definitely recommend this watch.
Customer service is great when needing advice and purchasing accessories.
Would strongly recommend the screen protector to go with the watch.

5 August 2024
Unprompted review
Rated 4 out of 5 stars

Ordered 2 Edge watches for my twins.

Ordered 2 Edge watches for my twins.
Good functions and user friendly.
Giving 4 stars because it can be a bit slower to update location and needs refreshed a few times.
Not sure if it’s the watch or signal with GPRS.

Have recommended to a few other parents now and all happy with their purchase.

Good customer service, quick to reply.

4 August 2024
Unprompted review
Rated 5 out of 5 stars

This watch has been the best gift we’ve…

This watch has been the best gift we’ve given our daughter as it’s given her freedom to play out with her friends in a large area as we can always get hold of her or see where she is. She’s had the watch for over 2 years now.
She loves using her KiDSnav and we rate this product so much we’ve recommended it to loads of parents of her friends over 10 kids now have them and all enjoy the freedom of playing out in a rural setting.

4 August 2024
Unprompted review
Rated 5 out of 5 stars

We have purchased 2

We purchased 2 watches for our boys. They are fantastic. Gives us peace of mind knowing we can contact then (and vice versa), we can see where they are on the app map. Fully recommend to all parents.

3 August 2024
Unprompted review

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