KiDSnav Reviews 

640
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product for providing peace of mind and enhancing their children's independence, allowing for easy contact and effective tracking. People find the watches simple to use, with clear call quality and communication features contributing to a positive user experience. Reviewers appreciate staying connected, highlighting the product's role in ensuring safety. However, some customers noted concerns regarding the app, describing it as clunky or prone to glitches. Additionally, a few people experienced issues with the watch's functionality, including GPS inaccuracy and the device showing as offline or developing faults over time.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its ability to provide children... See more

User experience

Customers consistently note positive experiences with user experience, praising the watch's ease of use,... See more

Customer communications

Consumers find contact to be positive, appreciating the ability to easily communicate with their children,... See more

Application

Reviewers highlight ambiguous aspects of the app, with many finding it useful for tracking children and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Watch works well other than occassional incorrect location (usually corrected with refresh of app page or signing out and back in) and gives us peace of mind that we can contact our son and vice versa... See more

Rated 5 out of 5 stars

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. High... See more

Rated 5 out of 5 stars

Fantastic product and peace of mind when my daughter is out playing! The app is easy to use even for the tech shy like myself! Best of all is the customer service as my daughter managed to crack the... See more

Rated 5 out of 5 stars

We’re really happy with the kidSnav watch. My son uses it and it gives us peace of mind knowing we can track his location when he’s out playing. It keeps us connected and reassured, and he finds it ea... See more


Company details

  1. Watch Manufacturer
  2. Mobile Phone Shop
  3. Telecommunications equipment supplier
  4. Watch shop

Written by the company

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

640 reviews

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No recent history of asking for reviews

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4.3

All reviews

(640)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thoroughly recommend

Brilliant watch which gives me peace of mind when the children are at clubs by themselves. Accurate gps and the do not disturb school mode is great for when they are in the classroom. Customer service is v responsive.

3 September 2024
Unprompted review
Rated 4 out of 5 stars

Great for calls

My son loves the watch and it's a happy middle ground before being allowed a mobile phone.
Ideal for calls and voice messages. Buttons are tiny for texting so very rarely used.
As all reviews state the GPS isn't always very accurate and works better if he's outside than in a building.
Credit seems to last a long time.

2 September 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thank you so much for your review! GPS signal can only be found whilst the watch is outdoors. If the watch is inside, the watch will look for either a WiFi or LBS position. LBS can be switched off via the app:

GPS is the most accurate and requires a view of the sky providing location over 4G data as accurate as 5-10m.

WiFi: is moderately accurate as it finds the location using the watch's internet IP address with location accuracy between 50m-100m

LBS: The Local Base Station is the least accurate as it uses only the estimated proximity to the nearest cell tower with an accuracy between 50-1000m. It can be useful to find your child's location when no other location sources are available as they are in a building or underground parking for example.

Many thanks

Helen

Rated 5 out of 5 stars

Bought this watch for my 8 year old as…

Bought this watch for my 8 year old as he didn’t want to carry his phone around and it is great he rings and messages me telling me where he is which makes me feel more at ease and I can track where he is which is an added bonus!… He loves the little math game on it too! Would recommend!

29 July 2024
Unprompted review
Rated 4 out of 5 stars

A good first watch

This watch has enabled my 7 year old son to have some more independence while giving me some peace of mind. He has enjoyed being able to contact his loved ones of his own accord and makes good use of the extra features, too. The sim package is very affordable and top ups are few and far between. The only reason for 4 stars is that the accuracy of the GPS isn't always spot on, however we do live in a remote area which may affect the accuracy.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent and last the test of time

Both my children have had these watches for a number of years and both still working great. Gives me peace of mind when they are out playing with their friends and allows them to stay in touch. I love that you can now also change the strap (an ideal stocking filler).

1 September 2024
Unprompted review
Rated 4 out of 5 stars

Great all-round watch with steadily improving app

We’ve had a couple of KiDSnav watches (replacing previous ones also KiDSnav) - overall pleased with them, good features on watches and the app. Location seems to be accurate but would be useful if we could adjust position update rate for when trying to ‘home in’ on the watch/child. Would recommend.

1 September 2024
Unprompted review
Rated 1 out of 5 stars

Contacted company to tell them how…

Contacted company to tell them how pathetic this tracker is and got the most unprofessional response ever.
Offered no professional advice other than make sure you have a good data signal
Watch battery drains within minutes and location is way off infact it’s coming up we are in China not Scotland!!!

I would massively suggest anyone avoids this company

They did however tell me to send the pathetic piece of equipment back they did actually quote my description of their watch!!

You can’t fix a battery draining within seconds of it being taken of the charge?!
Refund is fine am just being honest with my review I am left with an upset boy wanting to know where his watch is

31 August 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi,

Thanks for your review and sorry to hear this. We did offer to resolve the issue but you wanted to return the watch, which of course is no problem at all.

The watch will only show a location of being in China if there is no internet connection on the SIM card (which can be resolved easily).

We apologise for your negative experience and will refund you as soon as the watch is back.

Kind regards

Sally

Rated 5 out of 5 stars

Great idea for piece of mind

Great idea for piece of mind, my child isn't old enough for a phone and this is a great way to still be able to contact them when needed and for them to contact us. Also came in handy recently when my phone battery had run out!

31 August 2024
Unprompted review
Rated 4 out of 5 stars

Overall a good watch

Overall a good watch, excellent for calling daughter and never had an issue with connectivity. I can control who she can call which is a bonus.
Strap is comfortable and the face isn’t too big. Daughter likes that she can tap to connect with her friends.
GPS is slow to catch up but I did heavy research on this prior to buying and have spoke so to several other parents with different brands and they are all about the same unless you buy an apple etc and that’s us both too expensive and lacks the safety of this watch.

Daughter also likes that straps are interchangeable too as is screen saver.

Customer services: excellent, we had an error with the watch about 8 months after purchase, prompt to respond and new watch face provides.

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent watches

Bought 2 of the kids nav watches, one for my 6yo and one for my 9yo. They both love them and are easy to work. Easy to set up and great way for me to communicate with them whilst they’ve been at grandparents over the school hols.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Love it

My daughter bought Kidsnav smart watch after saving h er pocket money. She is 9 and it's a bit on a bigger side when on the wrist but she loves it and wears it even when sleeps at night! It makes her feel like grown up, She says the calendar that allows her to arrange her dates, she takes pictures of her and her friends, she loves the games, especially math game, it improves her math skills. We tried phone calls and had no problem. Would defo recommend these watches for kids.

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Really good watch

We bought the watch for our daughter and we'd buy it again. Does what it's supposed to and is easy to use. Highly recommend for a parent's piece of mind when your child is going out.

29 March 2024
Unprompted review
Rated 5 out of 5 stars

Great for peace of mind!

Bought Kidsnav Edge a year ago for my 8yr old and it is brilliant. Would 100% recommend. Have had no problems and it does so many things. Puts your mind at rest knowing where they are and being able to contact them anytime. Best buy.

10 October 2023
Unprompted review
Rated 5 out of 5 stars

Easy to use, peace of mind, highly recommend.

We bought the Kids Nav watch for our child as they are 8 years old and wanting more independence playing in the street with friends or calling in to see their friends in the street.
The messaging is excellent and very easy to use.
The app gives great parental controls, for example the watch can only contact numbers that you the parent has added in the app beforehand.
You can also video call.

The sim card that comes with it is easy to use and you are not required to sign a subscription - this is good for us as we prefer to pay for what we use as we go.

The location option has proved very useful when the watch was accidentally misplaced. It was found easily and quickly.

Highly recommend this kids gps watch and other parents have admired it and want one too.

27 August 2024
Unprompted review
Rated 5 out of 5 stars

Great watch from Kids Nav

Great watch from Kids Nav. 8yr old son enjoys using it as more than just a watch. Able to contact parents and grandparents on it, take photos and more.
Website super easy to use and efficient and loads of different options to select from for the watch.
A great buy for those kids who aren't yet ready for a phone.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Bought this for my son …

Bought this for my son to give us piece of mind as he’s just starting to venture out to play with his friends and it’s amazing! So easy to use and to keep in contact with him. So much so our friends are ordering for their kids now !

27 August 2024
Unprompted review
Rated 5 out of 5 stars

4th year using Kidsnav

This is our 4th yr using Kidsnav watches (we have 2)
Customer service is first class
The App is easy to use and tracking is pretty accurate
I have recommend to friends :)

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Great kidsnav watch

My son loves his kidsnav watch. It has given him some freedom and independence which is great. It was delivered quickly once ordered on the website. It's easy to set up and use. He loves to text and call his family and friends. I also like the classroom function so it can be disabled during class time. All in all a great watch.

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Great watch for an 8 year old looking for some independence

Website was easy to use with super fast delivery! My daughter loves her new kids nav watch. She has been using it for a few weeks - battery life seems fine, she can call and text parents and friends and is enjoying sending pictures & voicemails to our family group chat. Location seems pretty accurate when she is out with friends. It also intercepts any unknown numbers and notifies us which is great! A really positive experience for us!

13 August 2024
Unprompted review

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