Kiikio Reviews 379

Reply from Kiikio

Mar 24, 2026

Dear Customer,

Thank you for your message. We appreciate you comparing us to Alibaba—they are a massive international company and definitely a benchmark we aspire to.

However, we’d like to kindly clarify: the price you mentioned—60 euros for 30 jackets on Alibaba—doesn’t reflect the actual costs involved in producing and shipping clothing. Considering the product cost and expensive international shipping fees, such a price simply isn’t feasible. After all, Alibaba isn’t a charity, and a price of 2 euros per jacket simply doesn’t exist in today’s market.

Thank you again for your feedback.

KIIKIO

Reply from Kiikio

Mar 17, 2026

Dear Customer,

Hello! We are truly sorry to hear that your shopping experience did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. At the same time, we genuinely appreciate your recognition and love for our clothing—your support means a lot to us.

Please allow us to clarify the situation. According to our return policy, if the return is due to an issue on our end (such as incorrect item shipped or product quality problems), we will cover the associated return or exchange costs. However, returns resulting from personal preferences (such as disliking the style) or size selection errors fall outside the scope of this policy.

That said, we truly want to help find a solution that works for you. Regarding the sizing issue you’ve experienced, we’d like to propose the following: you may repurchase the correct size at a very affordable price, and consider reselling the original item through a secondhand platform (such as a local marketplace). This approach can help minimize your loss while resolving the sizing concern.

Due to the high costs and complex procedures involved in international shipping, we are currently unable to offer unconditional free returns and exchanges for all customers. We fully understand that this may cause inconvenience, and we are continuously working to improve our service processes. Our ultimate goal is to ensure that every customer enjoys a pleasant shopping experience with us.

Once again, we sincerely apologize for the inconvenience caused.

Thank you for your understanding.

KIIKIO

Reply from Kiikio

Mar 9, 2026

Hi there, thanks for reaching out. KIIKIO is a brand built on originality and creativity. We work with various suppliers and designers to bring fresh styles to our customers. If there's any confusion regarding specific designs, we'd be happy to look into it more.

Reply from Kiikio

Feb 26, 2026

Dear Customer,

We’re very sorry to hear about your experience and sincerely apologize for the inconvenience caused. We truly value your feedback and regret that the product did not meet your expectations. Your satisfaction is very important to us, and we want to make this right.

According to our return and exchange policy, we are able to offer $15 USD to cover the return shipping cost. To proceed, please contact our customer service team, and they will guide you through the process step by step to ensure a smooth and hassle-free return.

We truly appreciate your patience and understanding, and we hope this solution can help make up for the inconvenience. Your feedback will also help us improve the quality of our products and services in the future.

Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better next time.

Best regards,
KIIKIO

Reply from Kiikio

Feb 20, 2026

Dear Customer,

We truly understand how you feel and sincerely appreciate your feedback regarding the return process. Please rest assured that we are continuously working to optimize our procedures to ensure a smoother and more satisfying experience for every customer.

Regarding the inspection and refund of returned items, we would like to take this opportunity to explain our process:

Under normal circumstances, once we receive your return package, we complete the inspection and process the refund within 3 business days.

However, if the return information provided is incomplete or inaccurate, the verification process may take a little longer. In such cases, our team will proactively reach out to you to confirm the details and resolve the matter as quickly as possible.

At KIIKIO, we genuinely hope every customer finds clothing they love and feel confident in — because we understand that returns and exchanges can be inconvenient. If you're ever unsure about sizing or style selection, please don't hesitate to contact our customer support team via email. Our experienced team will be happy to provide personalized recommendations based on your needs.

We are always striving to improve and deliver the best possible experience. Your satisfaction means the world to us.

Thank you again for your understanding and support.

Sincerely,
KIIKIO

Reply from Kiikio

Feb 20, 2026

Dear Customer,

Thank you so much for your recognition of KIIKIO products. We truly appreciate your kind words and also sincerely apologize for any inconvenience you may have experienced with our return and exchange process.

Please know that we are constantly working to improve — striving to offer every customer a better shopping experience. We understand that optimizing international logistics comes with its challenges, and progress has been slower than we'd like. However, we are happy to share that we have recently partnered with a new service provider to strengthen our international shipping capabilities.

We are confident that in the near future, we will be able to fully resolve these issues. In the meantime, we warmly invite you to give us another chance — we promise we won't let you down. When you place your next order, please reach out to us, and we will include a small gift in your package as a token of our gratitude for your valuable feedback.

Once again, thank you for your support and trust in KIIKIO. We are committed to delivering the best possible customer service and ensuring your shopping experience with us is always a pleasant one.

Warm regards,
KIIKIO