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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the products, highlighting their quality and unique style. Many people appreciate the excellent customer service, describing it as responsive, helpful, and professional, often resolving issues quickly and efficiently. While most consumers are happy with their purchases, some people experienced issues with order fulfillment, including receiving incorrect items or facing delays. Additionally, a few customers expressed concerns about the quality of certain products not matching expectations or the advertised images, and some found the sizing to be inconsistent.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and style. Many customers praise the high quality of... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of materials and... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report quick responses and... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the team's... See more

Delivery service

Consumers find delivery service to be ambiguous. While many reviewers praise fast shipping, smooth delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought a leather jacket but didn’t know if it was male or female but the customer service was very nice to help me change the size just incase. Now just patiently waiting for the item to ship and for... See more

Rated 4 out of 5 stars

I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more

Rated 4 out of 5 stars

It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more

Rated 4 out of 5 stars

I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more


Company details

  1. Online marketplace

Written by the company

Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.


Contact info

4.1

Great

TrustScore 4 out of 5

379 reviews

5-star
4-star
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2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I HAVE BEEN SCAMMED FOR 300 DOLLARS

DONT RECOMMENT THIS WEBSITE ITS A SCAM!! I do not really want to describe all stuff in a long paragraph, but i wrote huge paragraph to paypal, but there ill try to keep it short and clean. by the way I still has not been refunded, my next step is to chargeback my bank for a refund for not received items.

all started on nov 11, 2025 i ordered couple shirts from different stores and basically frogot about it, all those stores sent me my clothnes within 2-3 days, however kikio didnt sent it since december.. I was contacting them basically daily, but they still was saying "We prioritirized the order." and still nothing. After another couple weeks they finally sent it, however instead of 6 shirts I got only 2 in this package (they still said i got 3) also there was a problem with GOFO (their stupid carrier) they was "near my house" and once they sent me message i went outside, and there was NOBODY, another times they didnt even contact me AT ALL. okay but its not the full story. next time they sent other clothnes with same carrier, same problem and the carrier (I hope they go bankrupt ) SENT THOSE ITEMS BACK TO KIIKIO, then we decided to go with a USPS carrier, and on jan 4 or something those clothnes were sent to me. on jan 20 they "ARRIVE" I got notification for usps that my items were delivered at 7:30 PM, i went outside, and saw NOTHING at my door. I went around my house couple times, still saw nothing. After around 10-30 minutes I went outside again, still nothing. At this time I already has filled paypal case, bcs it been around 3 months since i placed the order, I asked kikio like bruh wtf, why I did not get anything? "YOUR PACKAGE BEEN DELIVERED" I asked for signature, photo or anything, they said "CARRIER CANNOT PROVIDE THEM" time I filled USPS case for missing mail, and past probably a week since I did that, for now there is no updates, I hope ill get my package, but i dont think theyll find my mail. PAYPAL REFUSED REFUNDING MY MONEY, JUST BECAUSE THEY PROVIDED A TRACKING NUMBER, DO NOT USE KIIKIO OR PAYPAL, BASICALLY WORST COMBO EVER!!

I DO NOT recomment use kiikio or paypal either, i dont care will my paypal account be banned or not but I WILL refund my money. I worked hard for.

4 February 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

We sincerely apologize for the inconvenience caused and understand how frustrating this must be for you.

Regarding your order, USPS is unable to provide delivery photos, so we can only confirm delivery based on the tracking information. Please rest assured that we take this issue very seriously. Kindly contact us, and we will arrange for a replacement to be sent for the items you have not received, ensuring that you receive your order successfully.

Thank you for your patience and understanding. We will do our utmost to resolve this issue for you.

Best regards,
KIIKIO

Rated 1 out of 5 stars

WORST QUALITY

I’ve bought a pair of jeans and a shirt from this brand. All started on December 20th. The order arrived in two different packages and it took more than a month to arrive.
Terrible quality, really bad manufacture. THE PRODUCTS DON’T LOOK LIKE THE ONES IN THE PICTURES. I’m really disappointed.
I contacted them, the service was really bad.

I tried to return the order but after all I also had to pay for the expedition (45€ in duties and everything).

27 January 2026
Unprompted review
Kiikio logo

Reply from Kiikio

Dear Customer,

Thank you for reaching out to us and sharing your recent shopping experience. We sincerely apologize for the delayed delivery of your order and that the product quality did not meet your expectations.

Regarding the delivery delay: The year-end season is a peak period for international logistics, and cross-border shipments may experience widespread delays, which can result in packages arriving later than estimated. We understand how this impacts your experience and will continue working with our logistics partners to improve delivery times.

Regarding product quality and returns: We assure you that all our products undergo quality checks before leaving our warehouse. If the item you received has any objectively verifiable quality issues (such as damage, loose seams, significant color difference, or inconsistency with the product description), please contact our customer support team and provide relevant evidence (e.g., photos or videos). Once verified, we will promptly initiate a return for you and, in accordance with our after-sales policy, cover the return shipping costs and any related charges.

We would also like to kindly clarify that, as stated in our policy, if a return is based solely on personal preference (such as style, size, or fit), the return shipping cost will be the customer's responsibility. This approach helps us balance protecting customer rights with maintaining sustainable operations.

We apologize again for the inconvenience caused. We truly value your feedback and are committed to continuous improvement.

Wishing you a pleasant day ahead.

KIIKIO

Rated 4 out of 5 stars

One thing from my order was a wrong…

One thing from my order was a wrong item I didn’t order so i sent email and they sent me the right item and let me keep the wrong one. Clothes are great, comfortable and fit me and my partner nicely. Communication with Kiikio is also good.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service on top eventho shipping issues

There were some issues with the shipping but in the end it was all good and they even let me keep 2 plushies eventho i ordered only one which is crazy customer service. Made me speechless. Thanks a lot of the plushie and support even if we had issues with the shipping 5 star for sure!

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered jeans and a hoodie

Ordered jeans and a hoodie, I was surprised with how good the quality was! Thick materials and studs from jeans didn’t fall off after the wash. Got a lot of compliments on these two pieces!

5 December 2025
Unprompted review
Rated 5 out of 5 stars

kiikio is the best not only in quality…

kiikio is the best not only in quality but also innovation. The clothe is unique , very good materials. I travel a lot and this is one of my best clothe for all my journeys.
Also Kiikio has the best costumer service
I just love them!

19 November 2025
Unprompted review

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