Bought a leather jacket but didn’t know if it was male or female but the customer service was very nice to help me change the size just incase. Now just patiently waiting for the item to ship and for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more
It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more
I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more
Company details
Written by the company
Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.
Contact info
4.1
Great
377 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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Perfect customer service!
5 January 2026
Unprompted review
Positive experience!
I bought 2 pairs of pants separately, I just received the first pair. I bought them before reading reviews and I grew concerned over how mixed they were, but I can confidently say the pants I got came perfect. Reasonable shipping time (9~days), fit nicely and look incredible! My biggest takeaway is READ THE SIZING CHART!! Not for nothing, most of the reviews I saw were people “getting” the wrong size. Same with cosplay, if you order from a Chinese/Japanese clothing line, they don’t have our American waistlines in mind. Can’t get mad at that! Can’t wait for my second pair!
5 January 2026
Unprompted review
Scam watch out I even have a screen…
Scam watch out I even have a screen shot at them laughing when caught looking my bank refunded me
5 January 2026
Unprompted review
Reply from Kiikio
Dear Valued Customer,
Thank you for your message. We would like to kindly clarify that our store operates fully within legal and ethical guidelines, and we do not engage in any fraudulent practices.
If you encounter any issues with your order or our service, we strongly encourage you to contact our customer support team directly. We are here to listen and will work diligently to provide a fair and satisfactory resolution.
We believe that any concern can be best resolved through respectful and direct communication. Filing unwarranted complaints or spreading misinformation does not help resolve the situation and may harm our reputation unjustly.
Please reach out to us via email at we@kiikio.com or through our official social media channels. We are ready to assist you promptly.
We appreciate your understanding and hope to resolve this matter amicably.
Thieves/scam
Thieves/scam
Never delivered my product tgan provided a number thats not in service to figure things out terrible service and a scam
22 December 2025
Unprompted review
Reply from Kiikio
Dear Customer,
Thank you for reaching out to us.
All KIIKIO orders come with a tracking number that can be checked using our recommended tracking platform:
🔍 Track your package here:
https://t.17track.net/
If you are unable to view your tracking information using the link above, please don’t hesitate to contact our customer support team. We’ll be happy to look into it personally and provide you with a satisfactory solution.
You can reach us via:
Instagram DM: @kiikioshop
Email: we@kiikio.com
We appreciate your patience and are here to help!
Wishing you a lovely day ahead.
Sincerely,
The KIIKIO Team
They have excellent customer service
They have excellent customer service, they’ve answered my concerns and questions about my order. Thank you again.
30 December 2025
Unprompted review
Terrible Experience
I've ordered 2 pair of pants which also came with a ring set. I specifically paid more in order to have them delivered earlier than what expected with standard shipping and they still took more than what advertised. Only one pant arrived and it looked nothing like advertised: the product itself along with the ring set was extremely cheap quality and poor polish. I will never use kiikio again. They weren't helpful with my issue and I was also charged 30 $ to send the goods back for my refund (total of 168 $ spent). Terrible experience. Don't recommend.
11 December 2025
Unprompted review
Reply from Kiikio
Dear Valued Customer,
Thank you for bringing your concerns to our attention. We sincerely apologize that your experience did not meet your expectations.
We truly value feedback from every customer. Since its launch, we have gifted over 50,000 ring sets, and to date, we have not received widespread reports regarding quality issues with this batch. That said, we are continuously working to refine our products and strive for better quality in everything we offer.
Regarding your specific situation, we take it very seriously. According to our Return & Refund Policy, if a product is verified to have a manufacturing defect, we will provide a refund or replacement to cover your loss.
We would also like to kindly clarify that this compensation policy applies specifically to verified quality issues. Returns based on subjective preference—such as style or fit—are not eligible for compensation under this policy. We appreciate your understanding in this matter.
If you would like to proceed with a return or have further questions, please contact our customer support team via Instagram or email. We'll be happy to assist you.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
KIIKIO
Company does not care about customer.
This was in my son's wishlist for Christmas, I made my order November 28, 2025 on Black Friday. I was promised delivery would be 8-20days maximum. Well it's December 23, 2025 and my order just left China!!
I have been trying to contact someone since December 8, 2025 and all I get is the run around, sending tracking numbers that clearly says its in China with no resolution at all.
Worst experience in ordering.
Worst experience in customer service.
Worst experience with shipping.
At this point I spend over $220 for my sons gifts BUT do not have nothing to give him for Christmas.
Will NEVER use this company again.
28 November 2025
Unprompted review
Reply from Kiikio
Dear Valued Customer,
We sincerely apologize that the gifts you ordered for the children did not arrive before Christmas. We deeply regret this delay and hope it did not dampen their holiday spirit. We are confident that once you receive our garments, any disappointment will be quickly forgotten.
As a gesture of our apology for the late delivery, we would like to offer you a compensatory benefit. Please reach out to our support team via Instagram or email, and we will ensure you receive a satisfactory resolution.
We would also like to explain the situation. Due to a significant surge in orders during the peak holiday season, our team was stretched beyond capacity, which resulted in delays for some shipments, including yours. We truly apologize for this inconvenience. We are already actively optimizing our order fulfillment processes to ensure smoother and faster service in the future.
Thank you for your understanding and continued support. Wishing you and your family a wonderful day ahead.
KIIKIO
would shop here again
At first I was a bit scared that my clothes will not come, until an event i had to go to. I texted kikkioon instagram, explained it to them, and they have helped me. They replied to my messages, and managed to get my order before my event.
13 December 2025
Unprompted review
Customer service replied quick and was…
Customer service replied quick and was helpful
16 December 2025
Unprompted review
ridiculously overpriced returns
I just had to pay 50€ to return the article that didn't fit me, that's stealing!!
18 December 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We’re very sorry for the inconvenience this situation has caused you. Each of our products has a size chart available on the product page. We recommend choosing your size based on the chart (e.g., bust, shoulder, and length measurements) and your usual fit preference to help avoid sizing issues.
Regarding the shipping costs incurred during returns/exchanges, we truly understand your concern. According to our return policy:
If the return/exchange is caused by us (e.g., wrong item/color/size sent, or a product quality issue), we will provide a shipping compensation.
If the return/exchange is due to customer preference or sizing selection, shipping compensation is generally not provided.
That said, our support team will still offer a suitable solution based on your order details. You may choose between a compensation option (if applicable) or alternative solutions.
If you have any questions, please feel free to contact our support team and we’ll be happy to help.
Have a wonderful day,
KIIKIO
Was perfect
18 December 2025
Unprompted review
They will take your money and never send your item
Ordered a winter jacket for my son in November and here we are in -10 weather and no coat at the end of December. They said they didn’t have it in stock and they can still ship it once they order it but I told them to just refund the money which they didn’t. I had to file a claim with my bank and the Shopify website. I see that they are always active on Instagram posting items and trying to rip off more people. Scammers.
14 December 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked.
We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund.
Wishing you a wonderful day.
KIIKIO
Took my money and didn’t send item
14 December 2025
Unprompted review
Reply from Kiikio
Dear Customer,
We sincerely apologize for not shipping your order in a timely manner. Orders are usually processed within 3–5 business days, and delivery typically takes 7–15 days, depending on the logistics carrier and local delivery conditions. If your order has not been shipped within the expected timeframe, it may be due to the item being temporarily out of stock and currently being restocked.
We do our best to contact customers regarding restocked items, but we may not always be able to notify you immediately. You are welcome to reach out to our support team at any time for the latest updates, or to request an exchange or a refund.
Wishing you a wonderful day.
KIIKIO
Just amazing
They’ve got beautiful clothes and they’re amazing and available everyday. Even the delivery times are not too long. It’s just perfect
1 December 2025
Unprompted review
Nice to have something a bit different
Easy to use website with great choice of stock. Excited to receive the item for my son’s Christmas present
8 December 2025
Unprompted review
When I saw this hat
When I saw this hat, I knew I had to have it! The design and quality is unmatched! Will be buying more from Kiikio in the future.
11 December 2025
Unprompted review
They were amazing!
They were amazing!! Very patient and friendly when you need help. Also good response time and customer service.
8 December 2025
Unprompted review
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