KIKO Milano Reviews 

Kiko in Bluewater branch. Musken is a great ambassador and asset to your company. She greeted me with a smile. Showed me options on lipstick and skincare. She is patient and listened to my needs and didn’t pressure me to buy things. Her excellent customer service and knowledge on different products made me buy more than I needed. I’m a happy customer.

I love all products ❤️❤️❤️ recently was my birthday, they sent me an email that i have a birthday gift! and I popped down to the shop, I’ve got my gift🎉🎉🎉 thank you so so much, that was really surprising and lovely 🥰🥰🥰🩷🩷🩷 thanks kiko again

I made an order of some products on the 4th of september, which the company said was sent on the 8th and until now (10 days passed) i haven't received the package. i sent an email to the service customer email and they don't answer, the transport company says that the delivery will be in a day an nothing happens. i spent my money and now i just want either my delivery or my money back. one thing i know for sure...never again i'll order from KIKO.

Excellent products.best quality for the price.i buy from padova store and they are amazing.helpful staff.thank u kiko padova for being the best

I made a lot of orders, but I had problem with 3 orders. 2 not delivered and still on preparation after a month and one is was not delivered and refunded after I contacted support multiple times. The problem is that they do not respond to none of my emails to customer service!

Un mois après ma commande KIKO = toujours rien livré. Silence radio du service client. C’est ça le respect des clients ? #KikoNotDelivered #KikoComplaint”
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Order placed on 08/08/2025 at KIKO, never delivered and no clear response from customer service. Still waiting for a solution. #KikoNotDelivered #KikoNoResponse #KikoComplaint #TestAchats #SPFEconomie

I love their products and generally in store you get good service but if there's a problem they wont help. I have a faulty product that they refuse to replace, they clearly don't follow the consumer act.

I give one star because it‘s not possible to give 0 stars.
I ordered one month ago and I haven‘t receiver my order yet, I tried to contact their „customer sevice“ and I didn‘t get any information. The tracking link that they sent me doesn‘t work

Kiko customer service is extremely poor.

I got into contact back in July, case reference 01514654.

They told me they would investigate and I have chased up for weeks, they have not gotten back to me.

Really disappointing, do not shop with kiko!

My sister and I would like to say BIG massive Thank you to Nicky, Reed, Rav, Iona and Costin, they are the team at Brimingham Branch. Thank you all for the excellent customer service, professionalism and your knowledge of the products are amazing. We are highly pleased with their professional manners.

Each one of them and specially Nicky helped us to choose the right products for our skin tune and our needs.

The team are very polite, helpful, friendly and patient. We really appreciate thier effort and help.

We are very pleased with the exceptional service we received. They have exceeded our expectations. Thank you all for your help and the amazing customer experience. You are all stars!

My daughter introduced me to Kiko 4 days ago, I bought an eyeshadow palette and eyeliner. I am so impressed, we are going back tomorrow to our nearest store (40 minutes drive away, on a good day!) to buy more! I am shocked by so many negative reviews on this site! My daughter is 14 and I’m 52!

I bought a nail polish, it was so bad to apply-left so many little lumps on my nail, I am assuming it was off dated. It came off in one day, right after applying… obviously i did not check here, ı just assumed it was a good/famous brand… ı also bought some lipsticks as well, it was the same experience. So disappointed.

Staff are very helpful and welcoming. Always have time for their customers and show kindness towards everyone. Molly and Mandy were especially helpful and made my experience in store 100 times better. They guided me towards makeup I may want and supported my budget needs.

Alketa ,,she is soo sweet ,kind very very professional and helpful showed me whats for me and how to do it the outcome was so good on a scale of 10 i would add to 11 shes the best!

pathetic. Sent a parcel to Lithuania that was intended for delivery to Estonia. I received a foreign parcel, the value of which was half the amount paid and with useless goods

Great product, terrible in store service and experience

Similar to the review below I have tried for a week to return a foundation.

I've contacted kiko via social media and email, and they keep telling to request a refund via webpage, but when you click it it doesn't exist!

I have request a refund via my bank as I believe they're scamming customers by not upholding to laws of consumer act.

Avoid!!

If I could give Xero stars I would.
I originally purchased a Kiko hydra balm foundation on 02 shell from Amazon. It was the absolute perfect t foundation for me. When the tube was almost empty, I reordered 4 of this item from Kiko Milano Uk direct. After 30 days of receiving the order I opened the first tube. To my horror on application it would not apply to my face, congealing into what seemed like 2 separate products and leaving white shiny patches on my face and white bits, almost like bits of tissue, and left my face burning and red. I tried one of the other tubes, to find it the same. On examining the code on these 2 tubes I found it to be different from the one I purchased from Amazon.
I tried contacting Kiko but couldn’t find a phone number or email address. I eventually called their store in the Trafford Centre in Manchester and their store manager, Waide, filled out an online form for me over the phone.
Eventually I received an email reply asking me to return the order, with instructions how to do this online. I tried to do this but their system kept taking me to a blank page. I have emailed them twice about this and am still waiting for a response.
The worst customer service I have ever received.
Just received this response to my third email advising them that there is an issue with their website that will not allow me to progress my return further.
Unbelievable!

Thank you for contacting us. In reference to your request 01513826, we kindly inform you that we have return policy in case of damaged, faulty and incorrect items.

If you have not passed our return policy on the website there is nothing that we can do.

We apologize for inconvenience.

We remain at your disposal and thank you for choosing KIKO MILANO.

Have a pleasant day,

Dorota
KIKO MILANO Customer Service

I ordered 6 items.. and they are not cheap.. one of the items was a pink glitter eyeshadow. I tried it on my hand. It was silver..bright silver.... they wouldn't let me return as I had swatched it.. and they wouldn't give me a refund either.. so im stuck with an incorrect item.. I quoted the distance selling rules. I will NEVER purchase these again.. i will stick to urban decay . Terrible customer service slow .and 10 emails for nothing.. AVOID

Went to kiko on oxford street. I had the best experience with MYA, she listened and helped us so much. She is really excellent 👏