KIKO Milano Reviews 

I usually buy from kiko and unfortunately it happened to me a lot that some items are missed!!!! They even don't care! once it happened to me that I ordered 2 different orders at the same day and from each of them some products were missed! value for around 50 €!!! but because there were from 2 different order number that were done in the same day , they consider that I report 3 times and they refuse to make a refund!
Its super crazy because they always can do the same and say you are reporting a lot! I report a lot because you steal our orders a lot!!!!!

Ordered moisturiser, didn't get email confirmation and when logged into account wasn't showing but klarna had went through. Contacted customer services. Saw negative reviews and though oh no 🤦‍♀️ i wont get a reply. But I got a reply order fine and recived today 😀

I placed orders which were "in preparation" all the time. I did not receive any email whether it is possible to collect. I wrote to you about it and you did not solve my problem. Today I logged into my account and this orders disappeared completely. You did not send an email that you canceled my order. I demand a refund for the canceled orders.
I will contact the Ombudsman if you do not send me an email confirming the cancellation of my two orders and do not refund my money.
terrible contact. when I sent them a contact form they didn't send an email confirming receipt but I took pictures. they didn't fulfill the orders. they didn't send status updates. they canceled the orders they didn't send confirmations. they removed the orders from my account and it's impossible to contact them, they don't want to give my money back. thieves

I went to the Oxford Circus branch in London and it was very busy with customers. One sales attendant approached me at asked me if I needed help, of which I replied I needed help in finding the right foundations colour. At first she kept saying she needed to find her brushes but then she picked up some one use plastic strips, then at the sections of foundations she didn't know which one to go for and asked me which one I wanted of which I replied if I knew I wouldn't have asked, I am not the make up artist. She picked up bottle but in a very reluctant way and the started to put some on the left hand side of the face and asked me what I thought, the room is dark and doesn't give the right colour image, so I went by the front door to get natural sunlight but the colour looked green. I over heard her being asked by a real make up artist why was she taking care of me without qualifications and she said that I was not aware of this and she put the index finger on her nose as to say be quiet. At that point I felt I have missed out the opportunity to be looked after by a real expert in make up and so I left the shop. They lost my money as I made no purchase but also my trust as I will not buy from them again.

Please do not buy anything online from Kiko. I placed an order on 23/5/25 and still haven’t received it. I have contacted them on the only email address I could find and a reply came back from Customer Service saying ‘I’m going to consult with our specialists on this subject. I will contact them and come back to you with an answer as soon as possible’ . Why does it need a specialist to find out why my order hasn’t been delivered…. I will continue chasing this because I’ve paid for the items but have no faith !! Probably the worst service I’ve received from online shopping

The worst customer service ever; choose to completely ignore emails, social media messages. The website help section is terrible, try and find a way to contact them is impossible.
I have been trying for TWO months to contact them , may as speak to a brick wall

Firstly I'm a young lady with no illnesses (thank God)
I bought 6 items from new street Birmingham and all the products are awful.
The glossy lipsticks are not even lasting an hour and the double sided ones have burned my lips to the point that the skin was coming off my upper lip for months now. I first thought it was another lipstick I might have used but nope, it’s the KiKo one that affecting me!!!
Also the lipstick for broken in only few days of use!!
And the mascara every time I put it on my eyelashes are falling off, please do not risk buying these items.

I was in Kiko in westfield White city and the Lady Meghan was very helpful and friendly . She answered all of my questions and helped me choose everything what I needed. I would definitely go back to Kiko because of her. Best customer service.

Lovely service from the beautiful Naleefa.
Good recommendations for a very nice eye brow pencil. Love it.
Thank you 😍

I purchased a lipstick from Kiko Oxford Street about 1 month ago and the turning mechanism is faulty when I twist the container the lipstick rotates but it doesn’t come up! And sometimes it does!!!
Very frustrating!
I went in and explained the situation
4 girls were all standing chatting paying no attention to customers!
I went up to one of them and explained the problem she told me it’s a common issue and they could give me a new one
She said she would have to ask her manger
Which she did in front of me in Spanish!!
I was horrified to hear her tell her boss that i was complaining about the mechanism and that the lipstick had been used!! I speak Spanish!
Well of course it’s been used! It’s not my fault it has stopped working after I’ve started using it!
I told them I purchase a lot of items from Kiki but won’t be buying any more as I don’t trust the product and the service is just appalling
They both turned around and cheerfully said ok bye
It’s no wonder your reviews are mainly 1 star
Appalling!!!!

After a real bad customer experience with a lady from Kiko Milano in Greece, I visited the Kiko store on Kings day in Eindhoven. What a difference!!!.. The lady who works there, Sameera is in one word FANTASTIC! She has class, is experienced, friendly, and was really focused on my questions, and gave me great advise! I will go back for sure! Keep up de the good work Sameera!!!! And thank you for the personal message on the bag!

Very bad customer service. I have returned some products to them, and wrote to them with their buggy contact form as well as their customer service email. They dont answer! very bad service. it seems they dont care about customer satisfication.

04/04/25..unbelivable shocking fraud company..they send my order on 12/03/25 with missing items(they also confirmed that before send the good and applogised me that they are refunding my money for the missing)which is ok ,but by now today 04/04/i keep chasing them for the refund of my missing items and they keep dragging the issue.every email (i have proof)they said o sorry we are issuing ur refund now ,and every time they juss fake about it.its been over a month now i keep asking my money.now finaly i told them yesterday that im contacted ombusdman for an official complain as how can they keep my £40 when they didnot send the items?also i contacted my bank too for a dispute.never seen such a fraud ever when u have a big name in market.a big fat shame,my case number is 01475393

I bought the full coverage 2 in 1 foundation and concealer and IT WAS AWFUL . SMALL PACKAGING . NO COVERAGE . A SCAM

also

The blush golden oasis is A SCAM. No pigment more like a damn highlighter

Too damn expensive for nothing

Dont waste ur money

Kiko's products are good, mainly for the cost benefit. I visited the Dublin store last weekend, very loud music, to the point that it was unpleasant to stay in the store. A nice girl came to offer help, I showed the brush I use, because I was looking for another one, for another functionality. She showed me, I thought it was ok, but she could have offered me the product to clean brushes, since we were talking about using the same brush for different things, she even said that I should clean my brush. In addition to being an unnecessary comment, she could have taken advantage of the moment to sell more products. I've heard another saleswoman talking about this product, but I was in the checkout line and another girl came, didn't say anything, took the products from my hands abruptly, with a not at all friendly face, as if she was doing me a favor. I am waiting for the Grafton store to open, and I hope the service will be better, otherwise, I prefer to continue buying Kiko online, I have been doing for years. Because the experience was unpleasant, and I'll probably never come back to this store.

Visited braehead store today in glasgow
The manageress (i think ) was very pushy when i asked for some advice on make up but she went to the skin care stuff telling me i need to do skin routines and to use 3 items she then proceeded to start recommending 3 items for morning night and somewhere inbetween advising me my make up was just so straight (no definition in it ) and basically boring
We had been in about 20/25 mins and still getting told about this skin care
She was horrified and didnt hide it that i didnt have a regular skin care routine and how dry my skin looked even although she kept saying how good my skin was (make up your mind )
She kept saying how i should be like her that does this that and the next thing to her face and so should i and telling me what age she was
Told her i dont like a fully made up face and caked make up (like hers ) a bit of foundation and mascarra full face is for going out
Looking at what she was recommending to me was going to cost at least £100 plus and plus make up
Eventually she moved away from the skin care to move on to the make up and basically dropped me like a ton of bricks onto a young girl
By this point my daughter came over to me as she say i was getting overwhelmed by her pushiness and she made an excuse she had ro leave the centre as she was going to be late for work
We left the shop and went straight to boots and got what i was looking for from a lovely assistant who listened to what i was looking for and recommended exactly what i needed and colour matched me also and got £100 sale from me (a bit more than i wanted to pay but happy to do so as it was leftover christmas money ) i genuinely think if the girl had recommended more stuff i would have took it because she wasnt pushy so well done boots but shame on kiko

Horrendous experience with the assistant store manager at the Regent Street store this morning - she deliberately opened and squeezed out a bit of product on an untouched / unopened BB cream I was returning. Then she declined to accept the return, as according to her the product had "been opened", by me -- which it certainly had not -- I bought it, put it in the bag and simply came back to return it the next day. Total fraud, and stolen my money. The assistant manager (Maria / Marina / Andrea?) was an absolutely illegal scammer, not to mention disgustingly rude. She took off her name tag so I couldn’t get her name but stay away from this awful assistant manager at branch (has a tight bun, brown hair). BEWARE.

I am shocked and disappointed by the way this incident has been handled. On 12th February at your Westfield Stratford City branch I spoke with Fay a very helpful manager who agreed that I had been badly advised and sold a very bad colour match for my skin type. She said that if I return with the receipt she would refund the cost. She wrote and signed a note instructing staff to refund in case she was not in store when I returned.

I went back to the store on 14th February. A somewhat bewildered assistant took both the original receipt and Fay’s note. She handed me a till printout that read exchange NOT refund and said the refund would be in my bank within 2 or 3 days. Of course no refund has appeared thus far . It is my opinion that she did not know how to refund and she also retained both my original receipt and Fay’s note.

Yesterday 19th I phoned the store, spoke with yet another person who said he was a manager, had never heard of Fay and was amazingly disinterested when I said I still had not been refunded.

It seems that the branch in question has no regular full time manager , so no continuity when queries arise.

Kiko I have used your products for many years and introduced others to Kiko but this service has left me feeling that it is time to buy my cosmetics from another brand.

They use phenoxyethanol which is endocrine disrupters in their green mascaras. Surely green mascara should be without all the added chemicals which are unsafe for us. It should never been called green in the first place. I emailed Kiko customer services and they were not interested at all. Terrible Kiko I will definitely not be buying your green range again.

The Manager in the Windsor shop was so rude. I chose my purchase, paid and left the shop. At home I realised that I been given the wrong product. I had to return to the shop, pay for parking, fuel to get there and the Manager’s attitude was I should be thankful for the staff’s help…she could not understand my inconvenience but expected me to be grateful. This is why customers, like me, vote with their feet, and do not return. Customer Service is non existent.