KIKO Milano Reviews 

So, I ordered two palettes; delivery was pricy but they looked lovely. They arrived rattling around inside a cardboard box with no padding and (as a result) with the pressed powder smashed to dust. Kiko gave me the runaround to return them, and made me pay the return postage. They only reimbursed me at all when I kicked up a fuss, and didn’t repay me for the cost of either postage. Won’t use again. A great shame as the powder looked very pretty.

This is a terrible company, who are fraudulently keeping money. I returned faulty products and had to pay to return which is illegal with faulty goods. Then no refund 20 emails later and Customer Service are a waste of space just keep saying be patient! I just spoke to my credit card company and they have disputed the transaction. WISH I HAD CHECKED ALL THE REVIEWS.

I made an order on the december 10th. Today is January 15.After numerous letters, they sent an answer only today, that my order was lost and they would return my money. Until that time, they just wrote that they were solving the issue. I will never order a product on this site again

Terrible web site . Scammers ı order 29 on December . Today ı checked something is wrong ı thinking after ı saw bad reviews. Quickly go contact bank please. I trying to get my money back . So ı dıd.

Opened my parcel just to realize that the powder I've ordered has been used before. Kiko is selling used/returned products. How disgusting? I've never expected this. The box of the powder had already been opened and wrinkled and the powder itself has a fingerprint....
Another lipgloss from this same order has a big dent in it, probably used too.. I am very disappointed.

I have not received my order! I’ve lost my patience, It’s been over a week since I made the purchase and I haven’t received it. I’ve sent emails to customer support few times but actually There is no customer support! It’s only robot replying emails… I didn’t expect this from Kiko Milano but sounds many people have the same problem like me with Kiko!!
Please don’t go to purchase online from Kiko Milano website, they are cheaters!

Customer service is a joke !!! It feels like you are talking to the computer not to real person ! I’ve ordered a Holiday Première 24H Lasting Foundation and the shade I have received was too dark and had a very yellow tone ! I’ve contacted customer services to return the item but I was told that I can’t as the product was opened !? Of course it was opened otherwise how would I find out that it’s not good !!?? Every single cosmetics company I used before give the option to return the item if you are not happy with !? I’ve requested to put a complaint but my request was ignored !! Really terrible !!

Guys, so far you haven’t sent me a response about my request, about my refund. Do I look like a joke to you? Please, I’ve lost the little patience I had left with you. Go screw yourselves. It’s been over a month since I made the purchase and I haven’t received it. And the damn delivery time was supposed to be 8 business days. I don’t know what else to do anymore, I’ve sent countless emails, commented on posts, and you’re making a fool out of me. Give me a break!

If I could give zero stars, I would. I placed an order on November 21st, and as of today, January 2nd, I still haven’t received my items. Despite sending multiple emails, many of them went unanswered or failed to provide a solution. The most recent response simply asked me to wait a few more days. My issue remains unresolved, and I’m now considering giving up on ever receiving my purchase. I’ve also requested a refund, but there has been no response to that either. I never expected such poor service from this brand. Unfortunately, I cannot recommend it. Waste of time and money.

Would give them 0 if i could! I placed an order on the 28th November anticipating that it would take a week or so to arrive given Black Friday / Christmas. It's now the 17th December and it still hasn't shown up... Reaching out to their customer service team is utterly pointless as they just send you back your tracking details, which haven't been updated in over a week and says it's still in Germany. Really poor form, there was nothing at check out to say that it takes this long to be delivered. Never again!

I love Kiko products, however the delivery is shambolic. I placed an order on the 26th November. It is now 16th December. It wasn't shipped until the 6th Dec and has been stuck in Frankfurt Germany since the 10th Dec. I bought a selection of products as a Christmas gift for my Sister, who was visiting on the weekend of the 14th Dec (I thought I had placed the order in plenty of time). Now I have to post these to her, when all the other members of the family were given their gifts. When I contacted customer services, all I got back was here is your tracking number.....doh, do you not think I have already looked at that? pathetic response. I will never place an order online with Kiko again. Think twice if you are thinking of placing an order online, you will be waiting a month for delivery and that's if you are lucky. I am still waiting for mine :-(

I first went into Kiko in Spain about 10 years ago. I bought the eye primer which is the best I have found. About 7 years ago I placed an on line order which took for ages to arrive and I complained.

Thinking that I would try an online order years later and that delivery MUST have improved I have been disappointed.

SO FAR ... 15 days!!!! It didn't leave Italy for 10 of these days and it has now been in Germany for 3. In this time I have posted a parcel to the United States and it has arrived safely.

A little give and take for international delivery but why is my product even in Germany when I am in the UK and why did it take 10 days to even pack it? If I don't receive it this side of Christmas I will be placing a complaint.... again.

When I tried to place an order on 02/12 the discounts disappeared from my cart at checkout. I contacted them about this multiple times and they refused to help, very rude customer service. I requested them to log a complaint due to this and they simply ignored anything I said. Wouldn’t recommend, I’m really disappointed.

Black Friday offer is a joke.
Cancelled my order after a week with no reason

Ordered some items in the buy 3 get 3 free sale, after a week they emailed to say they have cancelled my order! No reason given and when checking the items are all still in stock and selling with the same deal!
Annoying when these were for Christmas presents and I now need to wait on a refund to shop elsewhere.
Wouldn’t purchase form them again

I wouldn't recommend purchasing from Kikocosmetics online. This isn't an easy review for me to type, since I used to really enjoy shopping with Kiko in person/at what was my local branch at the time. However, I have since moved to a different area where I don't have a Kiko branch anywhere nearby. Therefore, I didn't have any choice but to purchase from their website. I placed an order for some make up products for my mother's birthday gifts. Most of the products turned up fine but one of the products had a clear issue. It had either already been used or it was defective - The tip of the lip liner was smudgy and messy. It became clear that part of the tip was missing/broken off when I noticed it squished up inside the cap! I was really disappointed about the situation, especially since I had placed the order for my mother's birthday. Anyway, I contacted Kikocosmetics immediately and requested that they sent me a replacement since I need the item to complete my mother's birthday gifts. They responded and told me that they had issued me a refund, despite the fact that I had clearly requested a replacement of the product for reasons I had explained to them. I responded and reiterated what I had already said. I stressed that a refund would not resolve the matter. I need a replacement since it was bought for my mother's birthday present so I need the item. Despite the fact that I requested a replacement item yet again, Kiko ignored my email and have since proceeded with the refund. An hour ago, I received a notification email from PayPal that the refund has been actioned, although over 24 hours ago I requested a replacement item for the second time! I'm not happy about this experience at all and the unhelpful customer service I've been faced with. Kiko are responsible for the issue with the product I received - not me, and yet they have chosen not to put things right with their customer and have ignored my request. Really bad unprofessional customer service!!! It's clear they don't value me as their customer. I won't be shopping with them again and will take my custom elsewhere.

I bought an advent calendar in a shop on holiday for 130 euros. At home I found that in my calendar two of the drawers are identical and contain identical products. It means that I had each of the 1,2,3,4,5,6,7 boxes twice, and 17,18,19,20,21,22,23,24 are missing.

Customer support sent me the address where I sent the calendar, but the package was not received. They refused to receive it!

It takes them a long time to reply, they send confused emails, it has been going on for almost a month and they are unable to resolve it!

I really hope I ever get my money back :((( even the postage for the complaint I had to pay myself and it cost more than 20 euro.

Very very very bad and unprofessional!!!!

Sooooo poor poor service from Kingston London shop ! I never 👎 come back shopping again

Purchased £30 worth of cosmetics online 8th October- no update since 15th oct
Contacted them no response !
Do not buy online from them

Online shopping is a joke. My order has disappeared and the contact forms are jumbled with what looks like Russian language in places. I received a despatch email but the item apparently stuck in Milan. There is no plain email address that I can find

*update*. I used an online form and got a response within 48 hours, clarifying the order status . The item arrived after 7 days (it did come from Milan)and I’m really happy and relieved it doesn’t need returning as that would be a pain. So I’m happy to increase my rating to 4* from 1*. Would I buy again from them online? Probably not . Does their online experience need a review? Yes!!!