Kindbag Reviews 

161
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and attractive designs, highlighting their practicality and strength for various uses. Many appreciate the wide selection of patterns and sizes, finding the bags spacious and easy to fold, often recommending them as gifts. However, some people were dissatisfied with customer service and order processing. Many reviewers reported significant delays or non-delivery of orders, often coupled with very slow response times or a complete lack of communication when attempting to resolve issues.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great design, quality, and... See more

Quality

Clients share positive opinions on quality, frequently describing products as well-made, durable, and feeling... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting excellent... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick processing... See more

Response time

Customers had negative experiences with response times, with many reporting little to no communication from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wrote a review a month ago as I had problems ordering the lunch bags and no communication and I was concerned that this was a scam. However once I received communication from the company they have b... See more

Company replied

Rated 4 out of 5 stars

Updated - following the pre Christmas disaster the company reached out with an apology, explanation and voucher. Ordered two bags, both arrived quickly and very nice and quality made. Thank you for... See more

Company replied

Rated 5 out of 5 stars

I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!... See more

Rated 5 out of 5 stars

My partner ordered me a bag in November 2024 for a birthday present and I have used it every day for my commute to work. Unfortunately a couple of the handles failed due to the stitch work and a hole... See more

Company replied


Company details

  1. Fashion accessories shop

Written by the company

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Contact info

4.1

Great

TrustScore 4 out of 5

161 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(161)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best recycled shopping bags

I have been buying medium shopping bags from Kind Bag for a while now and I love them. I have purchased for myself and as gifts, they are really practical, super strong and you can fit loads in a bag. They are easy to clean and best of all 100% recycled. I totally recommend kind bag bags, you won’t be disappointed.
Good luck choosing what design to have, so many beautiful bags to pick from, I always take ages choosing.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Kind Bags are the BEST!

Kind Bags are the BEST! Beautiful, original designs - something for every taste. I bought one for myself, then bought them for friends and family as gifts. I would never buy from anywhere else.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Great designs and ethical

This company have a great choice of modern designs and patterns. Their foldable shopping bags (useful for other stuff!) are such fun, sustainable and great for easily postable presents that are affordable. They offer different sizes.
I have my eye on the lunch bags but as I’m retired I usually eat lunch at home! If I was still working I’d definitely have one!
The website is clear and easy to use.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Great quality, fast to ship and loads of varieties and patterns to choose from. I have many different bags now and have bought them for gifts.
I havnt needed to contact them so could not speak for the customer service side; but the brand itself is lovely.

6 August 2025
Unprompted review
Rated 5 out of 5 stars

So pleased to buy sustainable products…

So pleased to buy sustainable products from a British company.
I have a backpack which is perfect for a day out. I have also bought a number of shoppers as gifts for friends and family as well as for my own use. Money are strong, attractive and washable.

5 May 2025
Unprompted review
Rated 5 out of 5 stars

I love this company

I love this company: it manages to be both ethical and customer-oriented, which are rare traits indeed these days. Products are always excellent quality.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Pretty, convenient, long lasting products

I’ve been using kind bags for years now, I’ve gifted many and got others in my life as obsessed with them as I am! The designs are fabulous and the bundles they offer provide great value. My original bag has been with me for at least 3 years and been washed numerous times without issue.

20 December 2024
Unprompted review
Rated 5 out of 5 stars

Just lovely

Really lovely shopping bags,love the extra large shopping bag.mesh bags and the lunch bags.I found there customer service excellent. I Would really recommend kind bags .I have bought a lot of them and for gifts.

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Love my Kind bags

I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!

Overall I love them - there are a couple of things on the backpack that could be better (zip quality and the elastic on the drinks holder), but I am forever being complemented on them - and the reusable bags are the best I’ve used by far - they hold loads and are super sturdy.

I also wanted to return some stuff a while back - easy to do and they replied quickly.

Overall I’m a v happy customer and am looking forward to whatever they bring out next

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Great products from a great company.

I have now purchased a wide variety of Kind Bags, of all shapes and sizes, and I love them, as do friends and family who have received them as gifts. Not only are they environmentally friendly, they are great designs and styles. My husband loves his laptop pouch, as do I. My granddaughter regularly uses the mini backpack we gave her Mum and I love the medium one when travelling around, as it has so many different compartments to put in the variety of things I carry around! She also nabbed the pink crossbody bag I had! There is always a Kind Bag folded away in my handbag and I am genuinely amazed at how much the small one can contain. I will continue to make purchases from Kind Bags, even though I don’t really need them!!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

KindBag offer a great range of products…

KindBag offer a great range of products with an even greater range of colours and patterns. The shopping bags last forever, folding up easily when the are empty and expand well and are amazingly strong. I particularly love the laptop sleeves and feel safe with the padding they provide. My grandchildren love their lunch bags. The ordering process is easy and quick and are dispatched by good couriers. ALL THAT and you feel good about using products that reduce waste !!

5 August 2025
Unprompted review

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