Kindbag Reviews 

162
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and attractive designs, highlighting their practicality and strength for various uses. Many appreciate the wide selection of patterns and sizes, finding the bags spacious and easy to fold, often recommending them as gifts. However, some people were dissatisfied with customer service and order processing. Many reviewers reported significant delays or non-delivery of orders, often coupled with very slow response times or a complete lack of communication when attempting to resolve issues.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great design, quality, and... See more

Quality

Clients share positive opinions on quality, frequently describing products as well-made, durable, and feeling... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with some customers reporting excellent... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick processing... See more

Response time

Customers had negative experiences with response times, with many reporting little to no communication from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wrote a review a month ago as I had problems ordering the lunch bags and no communication and I was concerned that this was a scam. However once I received communication from the company they have b... See more

Company replied

Rated 4 out of 5 stars

Updated - following the pre Christmas disaster the company reached out with an apology, explanation and voucher. Ordered two bags, both arrived quickly and very nice and quality made. Thank you for... See more

Company replied

Rated 5 out of 5 stars

I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!... See more

Rated 5 out of 5 stars

My partner ordered me a bag in November 2024 for a birthday present and I have used it every day for my commute to work. Unfortunately a couple of the handles failed due to the stitch work and a hole... See more

Company replied


Company details

  1. Fashion accessories shop

Written by the company

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Contact info

4.1

Great

TrustScore 4 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(162)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent bags

I have a number of kind bags in different sizes and patterns. They are excellent. Hold loads and very strong.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Love my Kind bags!

Love my Kind bags, speedy delivery, excellent quality, I don't leave my house without one, so strong and beautiful designs. Highly recommend!

5 August 2025
Unprompted review
Rated 1 out of 5 stars

POOR Customer Service Help

While the quality is good and they are quick to ship, the customer service and ability to help is poor and unhelpful. When orders are placed by accident, even if you email minutes after to cancel the order, they will only respond after the order has been shipped, so that it is no longer cancellable.

9 July 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Heba, thanks for leaving this review. I am really sorry that our customer service wasn't able to be of more help in this case. While we reply to all our customers within 24-48 hours (working days) sadly in some cases this still means that an order, accidentally placed, gets shipped before we can cancel it. I'm sorry that was the case here and we will be reviewing our processes to see if we can improve this.

Rated 1 out of 5 stars

Bag went bobbly very quickly

Bag went bobbly very quickly. Did comment below their adverts to say this but no reply. Kind by name but not by nature, unfortunately. Great looking bag but not durable at all. Shame.

9 May 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Tabitha, Thank you for your review. I'm really sorry to hear that the bag has bobbled for you. This is not the quality we expect from our products. We've gone ahead and sent over an email to you from hello@kindbag.co to offer you a refund here once we have a few more details. If you ever have any issues in the future please do go ahead and send us an email as were here to help!

Rated 1 out of 5 stars

Shocking customer service

I ordered a lunch bag which was broken on delivery , I emailed the company several times with no response . I am now left with an unusable item with no way of replacing as the company have not responded to any messages. So disappointing as I was really looking forward to using this lunch bag .
I would steer clear of this company unless you are a big company who can offer them corporate collaborations !!! So disappointing

2 May 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Emma,

Thanks for your review. I'm really sorry that this has been your experience of the customer service. Unfortunately, it looks like our emails might have been heading to your spam or junk folder as we replied a couple times from different @kindbag.co email addresses but it seems they may not have reached you. Please have a look in your spam folder and if you still cannot see our emails do let me know. We would love to get this issue resolved for you as soon as possible.

Rated 5 out of 5 stars

Fab bag

Love this back pack! It’s a perfect size for handbag gubbins plus water bottle and useful pockets for organising stuff. Gorgeous summer colour too.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Everything I hoped it would be!

The design of this bag is amazing - it swaps from bag to rucksack in seconds without effort. It is comfortable as both. Light to carry, stylish. The inside pockets are spacious and yet are not bulky so the bag keeps its shape. Everything has been so well thought out. Most important I could access everything I put into it easily, just because of the design.

14 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent bag

Excellent bag - perfect for a family holiday. Stylish and robust but very practical. I love the easy access side pocket and top handles.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Great bags!

Lovely bags, great design and feels good that they’re keeping plastic out of the oceans. I would buy again.

10 April 2025
Unprompted review
Rated 5 out of 5 stars

Yes really love this bag!!

Yes really love this bag - I love the simplicity and that it’s zipped straight across the top and the magnets the close it when rolled down . It’s a very good size you could definitely use the large one for a weekend away - I’m actually thinking that I could travel for a week away with this and a cabin bag and have loads of room and not have have to pay to check a suitcase when flying overseas

Tempted to buy the medium sized one - it’s also waterproof which is great

11 April 2025
Unprompted review
Rated 5 out of 5 stars

Love these bags

Love these bags, the fabrics and prints are vibrant, and they fold away really nicely in to the attached pouch. Love that they are made from recycled bottles!

26 March 2025
Unprompted review
Rated 4 out of 5 stars

I bought this bag because it is made with recycled plasted

I bought this bag because it is made with recycled material and I like the structure of it, which makes it a decent looking bag for my commute to work. I have just started using it, but right away I am noticing that the magnets don't hold the roll-top down, which also makes the bag seem a bit shapeless. I wouldn't mind having a shoulder strap which would give me the option of wearing it two ways, useful for standing in crowded trains.

27 March 2025
Unprompted review

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