Kindbag Reviews 

161
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 67 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their beautiful, original designs and the wide variety available for different uses, from shopping to lunch bags and laptop sleeves. Many appreciate the exceptional quality, noting that the bags are strong, sturdy, durable, and well-made, capable of holding a lot. These items are frequently purchased for personal use and as thoughtful gifts. However, some people mentioned significant delays or non-receipt of orders, even with express delivery requests. These issues were often compounded by slow responses and poor communication from customer service.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising its quality, durability, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the products as well-made, strong,... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers reporting excellent experiences,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with some customers reporting quick processing... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising very quick delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wrote a review a month ago as I had problems ordering the lunch bags and no communication and I was concerned that this was a scam. However once I received communication from the company they have b... See more

Company replied

Rated 4 out of 5 stars

Updated - following the pre Christmas disaster the company reached out with an apology, explanation and voucher. Ordered two bags, both arrived quickly and very nice and quality made. Thank you for... See more

Company replied

Rated 5 out of 5 stars

I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!... See more

Rated 5 out of 5 stars

My partner ordered me a bag in November 2024 for a birthday present and I have used it every day for my commute to work. Unfortunately a couple of the handles failed due to the stitch work and a hole... See more

Company replied


Company details

  1. Fashion accessories shop

Written by the company

Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.


Contact info

4.1

Great

TrustScore 4 out of 5

161 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(161)

40 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best option for me

Everything was easy to order.
The bag came fast and it looks exactly like in the picture.
I use it every day for my lunch and I love it.

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Shoddy stitching

First purchase from kind bag London, will be my last. Lunch bag was pricey but looks very cheap and shoddy as stitching on the front label of bag is wonky and has a thread, also this label is creased. Very noticeable as it’s right on front if lunchbag

13 March 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Sam, I'm truly sorry to hear that you've had this experience. If you notice any issues with the stitching on the lunchbag label or see any creasing, please don't hesitate to reach out to us at hello@kindbag.co. We’d be more than happy to send you a replacement, as we believe in maintaining high-quality standards. We're eager to resolve this for you as quickly as possible.

Rated 5 out of 5 stars

Having bought my 1st Kind bag about a…

Having bought my 1st Kind bag about a year ago I'm getting concerned for myself as I think I'm obsessed! I now have the best shopping bag collection ever. When I pack my shopping in the supermarket its a riot of colour & design I LOVE them 😍

1 March 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Zoe, We're thrilled to hear that! It's wonderful to know a Kind Bag is brightening up your shopping experience. Enjoy the bags, and we look forward to bringing you more joy in the future!

Rated 5 out of 5 stars

Fantastic bags

Fantastic bags, good quality and nice range of prints. Especially like that they are 100% recycled. Will certainly be buying more.

The large has been bought as a beach bag for a family holiday. Not had the chance to test it out yet but definitely appreciate the size of this. I struggled to find something big enough elsewhere.

11 March 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Danielle, We truly appreciate your kind words! Using the large bag at the beach is such a clever idea. We’re thrilled to hear you’re enjoying it!

Rated 5 out of 5 stars

Beautiful lunch bag

Beautiful lunch bag, perfect in every way. Nathan in customer service was amazing. I truly wish this company all the success in the future. I will definitely be a returning customer.

5 March 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Morna, It's such a delight to hear these kind words and We are so glad you had a lovely experience. We hope we can continue to make great bags for amazing customers like you!

Rated 2 out of 5 stars

Non-existent customer service

I put in an order over a week ago and it hasn't been sent. I've emailed customer service (they don't have a phone number) and my emails haven't been responded to. I've also messaged them on facebook but no reply. I think the company is legitimate, but this is extremely worrying as I spent a lot!

5 March 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi, I'm truly sorry to hear about your experience with our customer service and any delays you encountered. We strive to respond within 24-48 hours, and I sincerely apologize if we fell short of that. I've looked into the matter and believe we’ve resolved the issue for you. If there's anything else we can do to assist you, please don’t hesitate to reach out.

Rated 5 out of 5 stars

First time buying from Kind bag but…

First time buying from Kind bag but doubt it will ge my last.
I bought the large tote in the beautiful green.
It's very spacious and very well made with strong handles which are a good length.
When I use this bag it really cheers me up.
I'd love a slightly smaller version to take to work.
Very quick delivery too.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic bag

Fantastic bag, roomy, nice to touch easy to fold, holds a lot. Very good service form the company.

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Kind all round.

Not only do these products look great, they are uber useful AND helping to save the planet! What’s not to love?!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Super cute design

Super cute design - Yoga Girls - strong, sturdy & folds up neatly.
I claimed this as part of the Random Acts of Kindness offer. So kind! Living up to the brand name!

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Great rucksacks

I’ve just bought my second rucksack. I love that it is made from recycled bottles and it also looks great and is hard wearing. My first one lasted three years with daily use for work and outings too.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Sensational bag

I absolutely adore my kind bag due to the high quality and huge capacity inside for shopping.
They are so pretty and very eye catching.
I love the fact that they are made from recycled plastic bottles.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Small but HUGE

The bags are so small to pack away but HUGE at the same time, holds like 3 plastic bags worth of groceries if not more with EASE!

25 February 2025
Unprompted review
Rated 5 out of 5 stars

I bought the 16" laptop sleeve from…

I bought the 16" laptop sleeve from Selfridges and I'm very happy with my purchase. One of the earlier reviews spoke of the metal fastenings scratching the laptop on the interior; this has now been fixed. My 15.6" Asus Vivobook is a snug fit.

24 February 2025
Unprompted review
Rated 1 out of 5 stars

Where is my order?

I ordered a lunch bag two weeks ago and received an email to say would be delivered on 8th Feb, but still not arrived and 19th Feb today. I reached out by email and got a response from Nathan to say should be there by Monday (two days ago now) but if not, to get back in touch. I have emailed again twice and no response. Either send me a replacement ASAP or give me a refund. Not impressed and will never purchase from this company again. Customer service is non existent. Just fobbed off. Clearly been lost as tracking still says in Gatwick and I live in Belfast. Been saying that for last 2 weeks. So annoying!!!!

19 February 2025
Unprompted review
Kindbag logo

Reply from Kindbag

I'm truly sorry to hear about your experience here and any delays you encountered. We strive to respond to all emails within 24-48 hours, and I sincerely apologize if we did not meet that standard. I've looked into the matter and believe we’ve resolved the issue for you with the order having arrived with yourself. If there's anything else we can do to assist you, please don’t hesitate to reach out, we would love to help!

Rated 1 out of 5 stars

Kind Credentials Dubious

Bought a laptop bag before Christmas and realised it was the wrong size as soon as I saw it, so returned it and ordered another one. The return could not be refunded because there was a tiny tear in the cardboard packaging which had not been there when I returned it. Kindbag's advice was either pick it up from the warehouse or they would 'recycle it' for me - what a waste of a perfect bag, not very kind to the customer and certainly not 'preserving the environment'. I picked it up and will take to a charity shop so someone can get some joy!

21 January 2025
Unprompted review
Kindbag logo

Reply from Kindbag

Hi! I’m truly sorry that your return experience wasn’t as smooth as we’d hoped. Unfortunately, since the packaging had a tear, we’re unable to resell the item and, therefore, cannot process a refund. However, I want to assure you that if you did choose to recycle your item, we would explore all options, including donating it to charity, to ensure it finds a good home and another use.

We genuinely care about providing a positive experience for our customers and doing our part for the planet. We truly appreciate your understanding, and we are dedicated to using this experience to improve our services for the future.

Rated 5 out of 5 stars

Brilliant company

Brilliant company. Got quite a fewof these bags for me and others

10 November 2024
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Anna, Thanks for your kind words! We really appreciate it!

Rated 5 out of 5 stars

So great to see a company doing…

So great to see a company doing customer service right, on top of an excellent range and quality of products that I’m sure will last, you can tell they’re really well made. Thanks again for your help with my recent query, and a speedy and effective response.

15 November 2024
Unprompted review
Kindbag logo

Reply from Kindbag

Hi Zoe, Thanks for your lovely review. We're really happy to hear that you had a great experience of customer service and love the products!

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