King Billy Casino Reviews 

770
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick withdrawal processes and fast payouts. Reviewers frequently highlight the helpful and friendly customer service, often describing it as top-tier. Some users also enjoy the website's design and wide game selection. However, some customers noted significant issues with slow withdrawal processes and technical problems. Many also report difficulties with account verification, leading to suspensions or permanent closures after deposits. Conversely, a portion of people felt dissatisfied with unhelpful customer service. Repeated concerns exist regarding refund requests, with users struggling to retrieve funds or facing denials.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some reporting smooth and fast withdrawals, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the fast, lovely, and... See more

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as a top online... See more

Service

Customers consistently note ambiguous experiences with service, with some describing it as fast, friendly,... See more

Refund

Consumers find refund experiences to be negative, with many reporting difficulties in getting their money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of my go to’s. Win in decently regular intervals, good rtp and usually decent sized wins for deposit amount. Never usually wait much more than 30 minutes maybe an hour for my withdrawal to be in m... See more

Company replied

Rated 4 out of 5 stars

Been playing online for a while and tried many casinos . It doesn't take long to realise some are just taking all ya money . King Billy has proven they are legitimate . I had a good win and as they to... See more

Company replied

Rated 5 out of 5 stars

I have so much fun on this casino and the bonuses and the terms of conditions for the bonuses are just phenomenal. Kingbilly has Fast withdraws and customer service is just top tier. Highly recommend!... See more

Company replied

Rated 5 out of 5 stars

I was skeptical at first, i have never had much with online casinos. I thought i would try my luck with King Billy Casino. Thankfully i did, great games, support is very helpful and a unique theme. I... See more


Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Play long and prosper! 4 years in operation. 5.000+ games. 7 languages. 12 international awards. 20+ payment methods. 650.000+ players worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(770)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

WARNING ⚠️ Withdrawal takes day

I made a withdrawal request on 08/09/2025 with King Billy Casino. It was only “approved” on 10/09 at 3:02pm, and I didn’t see the money hit my account until this morning, 12/09. That’s four full days to get my cash — way too long.

I play with other casinos like Royal Reels, where my withdrawals take around 6 hours, and Betzillo, where I’ve had money in my account in just 45 minutes. After experiencing those kinds of speeds, waiting days for King Billy is unacceptable.

Honestly, I’m not happy at all with how slow the process was. Unless King Billy updates their system so players can get withdrawals instantly or at least within a few hours, I won’t be playing here again.

And to anyone reading those glowing reviews that say payouts are “quick” — from my experience, those must be fake. My withdrawal time was anything but fast.

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Those who gave 5 stars are fake…

Those who gave 5 stars are fake comments, they talk about fast withdrawals, they are all lies, they talk about 48 hours in the site's procedure anyway. There is no fast withdrawal on this site anyway. It is clear in the comments that the wait is at least 5 days.... So, those who give 5 stars are fake.

9 September 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear S C,

Thank you for sharing your thoughts.
We would be glad to look into your case, however we were unable to identify you as one of our customers. For this reason, we cannot verify the situation you are describing.
That said, we can confirm that all genuine reviews—positive or negative—come from real players, and withdrawals are processed according to our official procedures. Many customers receive their payouts much faster, depending on verification status and payment method.
If your comment refers to an existing account with us, please contact our official support team via live chat or email so we can verify your details securely and provide accurate assistance.

Thank you,
The King Billy Team

Rated 1 out of 5 stars

More rigged then a 2 dollar bill this…

More rigged then a 2 dollar bill this trash casino does not deserve your hard earned money you are better off putting it in a wishing well better chance the wishing well giving your money back trash RTP trash everything stay away if you value money

6 September 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear reviewer,

We’re sorry to hear about your experience. However, we were unable to identify you as one of our registered customers. Please note that King Billy Casino operates under a valid license and all our games are provided by certified suppliers with independently tested RTPs.

If you believe there’s been an issue with your account or gameplay, we’d be happy to take a closer look — please contact our support team via live chat or email so we can assist you directly.

Thank you,
The King Billy team

Rated 5 out of 5 stars

Excellent withdrawals process

Excellent withdrawals process, received funds INSTANTLY

6 September 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Jonathon,

Thank you so much for your praise!

Long Live Jonathon!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

They are quicker to pay out than on a…

They are quicker to pay out than on a friday leaving for home

2 September 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Brendan,

Thank you for your great feedback! We’re delighted to hear that you’re happy with our payout speed — our team works hard to make sure your withdrawals are processed as quickly and smoothly as possible. 💸⚡

We really appreciate your kind words and look forward to seeing you again at King Billy!

Long Live Brendan!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

King Billy

King Billy. The original and the best online casino.

26 August 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Simon,

Thank you for your kind words! 👑✨
We’re proud to hear you consider King Billy the original and the best. Our team works hard to keep the experience top-notch with fast payouts, great games, and helpful support.

Wishing you many more great moments and wins!

Long Live Simon!
Long Live King Billy!

Rated 2 out of 5 stars

???King billy no longer processing withdrawals on weekends???

Ever since I started with King Billy a few years ago, it has been my go to and the only one I play and I always would have given it a million stars if I could have....until today when I found out that withdrawals are no longer processed on the weekends if the request is made after a certain time on Fridays. I was not aware of this change. This is going to cost them many players and ratings as many people play on off work days which are Saturday and Sunday. Many players will find another go-to casino. Players will absolutely not want to play on
the weekends if they have to wait the whole weekend for their winnings. Extremely disappointed.....

16 August 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear customer,

Thank you for sharing your feedback — we truly appreciate your long-term support and loyalty to King Billy. 👑

We understand your frustration regarding weekend withdrawal processing. Please note that our financial department operates within specific hours, and depending on the timing of a withdrawal request, some transactions may be processed on the next business day. However, rest assured that all approved requests are handled as quickly as possible, and we’re continuously reviewing our procedures to improve player experience.

We hope to regain your trust and continue providing the great entertainment and service you’ve enjoyed with us over the years.

Thank you,
The King Billy Team

Rated 1 out of 5 stars

Kingbilly is beyond a joke

Kingbilly is beyond a joke, I made a withdraw on the 4 of August it is now the 11 of August still waiting for my withdraw to be accepted and my live chat had banned for the past 4 months. I had sent numerous emails to kingbilly but not one person has gotten back to me.

2 May 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear HP,

We’re sorry to hear about your experience, but unfortunately, we were unable to identify you as one of our registered customers.

If you believe this feedback concerns your account, we kindly invite you to reach out to our support team via support@kingbillycasino.com
with the email address linked to your player profile, so we can look into it further.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

Very fast and smooth transaction

Very fast and smooth transaction

8 August 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Emma,

Thank you for your feedback! We’re glad to hear your transaction was fast and smooth. That’s exactly what we aim for at King Billy. 👑

Wishing you the best of luck with your next games!

Long Live Emma!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Great Casino!

I was skeptical at first, i have never had much with online casinos. I thought i would try my luck with King Billy Casino. Thankfully i did, great games, support is very helpful and a unique theme. I recommend King Billy Casino to all.

6 August 2025
Unprompted review
Rated 2 out of 5 stars

It took 5 days to get my winnings

It took 5 days to get my winnings. I am not pleased with this site and their withdrawal process, especially after I sent in over 20 documents. I will not be using this site anymore.

31 July 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Sieta,
We’re sorry to read about your experience. At King Billy we always strive to make the verification and withdrawal process as quick and smooth as possible, but sometimes additional checks are required due to regulatory obligations. We completely understand your frustration and regret that this caused you inconvenience.
Your feedback is very important to us, and we’ll use it to keep improving our processes. If you’d like, our support team is always available to go through your case in detail and provide clarification.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

Best Casino World Wide ❤️

18 July 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Christian,

Thank you for the incredible compliment!

Enjoy your time at King Billy, and good luck with your next spins! 🍀💎

Long Live Christian!
Long Live King Billy!
Play long and prosper!

Rated 4 out of 5 stars

My experience with kingbilly is very…

My experience with kingbilly is very good great games , very fair , loads of the best games out there, customer service was very helpful, the one small issue i have is that withdrawal times are not clear , but I will say I withdrew the day before and just had to verified my account a bit extra stuff, but great experience if the withdrawals were a bit quicker I would rate it 5 star,

13 July 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Martin,

Thank you so much for your detailed review!
We’re delighted to hear that you enjoy our wide selection of games and found our customer service helpful. 🙌
Regarding withdrawals — you are right, the very first one may take a little longer due to verification requirements (a standard procedure for safety and compliance). Once this is completed, withdrawals are usually processed much faster. ⚡💸

We truly appreciate your feedback and will continue improving transparency on withdrawal times. Hope your next experience deserves the full ⭐⭐⭐⭐⭐!

Long Live Martin!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

King Billy Casino offers great bonuses…

King Billy Casino offers great bonuses for there players. The turn over is a little high but we all want to win big so its acceptable. The support team is prompt and professional. Most of all the withdraw process is easy. It takes about 2/3 days but. The game selection is impressive.

6 July 2025
Unprompted review
Rated 1 out of 5 stars

Can’t withdraw my winnings

I already made 3 withdrawal requests from King Billy Casino all are rejected. They are asking me to send proof of deposit, i used interac e transfer as mode of deposit. i send them a pdf copy of my deposit showing my synergy credit union account number but they rejected it because they said it should show my name.

6 July 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Danmark,

Thank you for your feedback.
We would be glad to assist, however we were unable to identify you as a customer of our casino based on the information provided.
If you believe this review concerns your account, please contact our official support team through live chat or email so we can verify your details securely and look into the matter properly.
Your safety and proper verification are very important to us, and we are always here to help once we can confirm the correct account.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

Another great Casino from Dama N.V

Another great Casino from Dama N.V
with good bonus terms and high RTP.

Fast withdraw/verification

Big selection of Slots/Providers

This is one of my favorite Casino to play

24 June 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Anonym,

Thank you so much for your kind words! 🎉

We’re thrilled to be among your favorite casinos and that you’re enjoying the bonus terms, high RTP, fast withdrawals, and our big selection of slots and providers.

If you ever need anything, our support team is here for you 24/7. Happy gaming at King Billy!

Long Live Anonym!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

I love this place

I love this place, the staff are very helpful and the bonuses are brilliant, just read your terms & conditions and your good to go, withdrawal is very fast

23 June 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Lish,

We’re thrilled to hear that you love playing with us and that our team and bonuses have made a positive impression.

Wishing you the best of luck and lots of fun ahead at King Billy! 👑

Long Live Lish!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

King Billy robbed my friend and me

I had purchased a neo surf voucher and tried to deposit into king billy Casino and got a technical error so my friend than tried to deposit into his king billy account and got a technical error after talking to King billy they refused to either give my friend the credit neo surf and said to me that my voucher was used not by me but by my friend but my friend was blocked and never got to use it after saying all the above tothem they still refused to credit the voucher neither to me or my friend there a bunch of criminals this has been 4 weeks now and they have blocked me and my friend and we can't resolve the issue nor attain any evidence since we can't access our kb accounts. Surely this action was staged and planned for financial gain.

17 April 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Bassam,

We are sorry to hear about this negative feedback. In order to investigate the matter and ensure fairness from our side, please be so kind as to help us with identification as a customer. Currently, we cannot confirm you as such, but we will look into the matter if you are confirmed to be a player of King Billy.

Thank you,
The King Billy Team

Rated 5 out of 5 stars

Kingbilly Casino is a great choice if…

Kingbilly Casino is a great choice if you want a good experience.
I hope they get nominated for the Ask Gamblers Award for best casino.

24 May 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace CN,

thank you kindly for your feedback! We are happy to be your choice #1!

Long Live CN!
Long Live King Billy!
Play long and prosper!

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