King Billy Casino Reviews 

770
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 34 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick withdrawal processes and fast payouts. Reviewers frequently highlight the helpful and friendly customer service, often describing it as top-tier. Some users also enjoy the website's design and wide game selection. However, some customers noted significant issues with slow withdrawal processes and technical problems. Many also report difficulties with account verification, leading to suspensions or permanent closures after deposits. Conversely, a portion of people felt dissatisfied with unhelpful customer service. Repeated concerns exist regarding refund requests, with users struggling to retrieve funds or facing denials.

What people talk about most

Payment

Customers had ambiguous experiences with payment, with some reporting smooth and fast withdrawals, often... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers praising the fast, lovely, and... See more

Website

Users describe ambiguous interactions with the website, with some reviewers praising it as a top online... See more

Service

Customers consistently note ambiguous experiences with service, with some describing it as fast, friendly,... See more

Refund

Consumers find refund experiences to be negative, with many reporting difficulties in getting their money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

One of my go to’s. Win in decently regular intervals, good rtp and usually decent sized wins for deposit amount. Never usually wait much more than 30 minutes maybe an hour for my withdrawal to be in m... See more

Company replied

Rated 4 out of 5 stars

Been playing online for a while and tried many casinos . It doesn't take long to realise some are just taking all ya money . King Billy has proven they are legitimate . I had a good win and as they to... See more

Company replied

Rated 5 out of 5 stars

I have so much fun on this casino and the bonuses and the terms of conditions for the bonuses are just phenomenal. Kingbilly has Fast withdraws and customer service is just top tier. Highly recommend!... See more

Company replied

Rated 5 out of 5 stars

I was skeptical at first, i have never had much with online casinos. I thought i would try my luck with King Billy Casino. Thankfully i did, great games, support is very helpful and a unique theme. I... See more


Company details

  1. Online Casino or Bookmaker
  2. Casino

Written by the company

Play long and prosper! 4 years in operation. 5.000+ games. 7 languages. 12 international awards. 20+ payment methods. 650.000+ players worldwide.


Contact info

3.5

Average

TrustScore 3.5 out of 5

770 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(770)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best casino I've ever played so so…

The best casino I've ever played so so very highly recommend they are fast and generous and always their fit you when you need help

8 May 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Ria,

Thank you so much for your kind words and enthusiastic recommendation! 🌟
We’re truly happy to hear that you’ve had such a positive experience with us.
Our team works hard to ensure fast payouts, generous promotions, and reliable support — and it’s great to know it’s appreciated. 😊

Long Live Ria!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

If you are looking for a serious…

If you are looking for a serious casino?king Billy is to AVOID! They always find an excuse to take away your deposits or earnings.. personally it happened to me to have made a deposit from third parties, accepted by king Billy, and after playing and winning they canceled the withdrawal and stole all the money from my king Billy account.

23 April 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Marco,

We were unable to identify you as our registered customer. Therefore, we cannot comment on individual cases without proper verification.

We always follow strict Terms & Conditions and regulatory guidelines. If you believe there has been a misunderstanding or if you have an existing account with us, we kindly invite you to contact our support team directly via live chat or email so we can assist you properly.

Thank you for your understanding.

Rated 4 out of 5 stars

8/10

Easy to use.

7 May 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Skelly,

We’re glad to hear you find our platform easy to use. If there’s anything else we can improve or help you with, feel free to reach out anytime. Enjoy your time at King Billy!

Long Live Skelly!
Long Live King Billy!
Play long and prosper!

Rated 4 out of 5 stars

TOP ONLINE CASINO

This is a awesome casino to play at , yeah i have had more problems here than at some other casinos , but they are honest ,the problems always seem to be around live chat , i think this problem gets created by our txt messages not being the best form of communication , this problem is with all online casinos ,it can be difficult trying to get people to understand you in a few words when you're on the spot. i cant rate KING BILLYs negatively on a misunderstanding , and a problem with our communications ,i have taken 1 star away but even then , i don't think that this is fair or reflect on King Billy's all round greatness in all fields
But i think they need to make the chat bot alot easier to bypass , i think you always need to be able to write down human support, so as to be able to bypass the bot , otherwise really there is no point in having human support. Really this was very frustrating but a minor problem and King Billy is still one of the very top online casinos available ,with 24/7 live chat , fiat and crypto deposit awesome range of games and games providers , usually no more than 2 hours to process withdrawals , the best wagering conditions of any trusted online casino , basic and very easy to navigate , good range of deposit and withdrawal options available ,King Billy's they are the all rounder in online Casino's

2 May 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace chris h,

Thank you so much for your thoughtful and honest feedback! 🙏

We truly appreciate your recognition of King Billy’s strengths — from fast withdrawals and wide game selection to our fair wagering conditions and solid overall experience. We're also very grateful for your understanding and fair approach, even when communication hiccups occur.

You’ve made a great point about live chat and the chatbot experience — and your suggestion is noted. We’re actively working to improve the ease of accessing human support directly, as we understand how important fast and clear communication is, especially in time-sensitive moments.

Thanks again for sticking with us and for your kind words despite some challenges. Your loyalty and input help us improve.

Long Live chris h!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Just scammers thats all

Just scammers thats all

2 May 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Tearca,

We were not able to identify you as one of our registered players. Without confirmation that you have an account with us, we’re unable to look into your concerns.

If you are indeed a customer, we’d be happy to assist — please contact our 24/7 support team via live chat or email with your account details so we can investigate further.

Rated 5 out of 5 stars

Great online casino

Great selection of games.
Easy verification.
Higher than usual withdrawal limits.
Low turnover for bonuses.
Overall great casino.

1 May 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Daniel,
Thank you so much for your great feedback! 🌟

We're delighted to hear you enjoyed the game selection, found the verification process smooth, and appreciated our withdrawal limits and bonus conditions. It means a lot to us to know that you're having a positive experience overall.

Long Live Daniel!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Made an error on opening account by…

Made an error on opening account by putting wrong month of birth, but very easily sorted with live support, winnings after bonus were paid unlike some sites who would have made it very difficult. Overall a good experience so far. Well done King Billy

28 April 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Koi,

Thank you so much for your kind words!
We’re glad to hear that our live support team was able to assist you quickly and that your overall experience has been positive. 🎉

Wishing you the best of luck and lots of fun at King Billy! 👑🎰

Long Live Koi!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Kingbilly new process is a delight

Kingbilly casino is now such a great site to play as opposed to 12 months ago where it was slow and outdated now it’s easy to navigate through the site customer service is good and the withdrawal and deposit process is lightning fast which is what have brought me back to the casino after leaving it 7 months ago due to complicated long wait process. As it is I highly rate it and give it 5 stars

20 April 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Vu,

Thank you so much for your detailed and positive feedback! Your return means a lot to us, and we're glad to have you back at King Billy! 👑

If there's ever anything else we can do to make your experience even better, just let us know. Enjoy your time and good luck! 🍀

Long Live Vu!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

1 of the best

3 April 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace clarich,

We're honored to be one of your favorites! 👑 If you ever need assistance or have feedback, we're here 24/7. Enjoy your time at King Billy! 🎰💸

Long Live clarich!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Overall this site is pretty good

Overall this site is pretty good. The selection of slot machine on offer is excellent easy to navigate the lobby page and the customer service has been awesome as well. Had an issue with the withdrawl but all sorted now. I've made a couple of small withdrawls which is always to good see the casino sites give back to the punters. Overall very pleased with this site so 😊

17 March 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Sharon,

We're really happy to hear you’re enjoying the slot selection, smooth navigation, and our customer service. 🙌 Sorry again for the earlier hiccup with the withdrawal, but glad to know it’s all sorted now!

We truly appreciate your trust and look forward to keeping your experience top-notch. Wishing you the best of luck and many more great moments with us!

Long Live Sharon!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Really its deserve KING BILLY casino to…

Really its deserve KING BILLY casino to be number 1 one . generous gaming winnings and fast support and help with the most fast withdrawal between the casinos 2 or 3 hours the money reach my bank account.
I advise the players to playing here .
All The Best Always .......

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Fast withdrawal no problems good games…

Fast withdrawal no problems good games awesome site

4 April 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Chris,

We're thrilled to hear you enjoyed the fast withdrawals, smooth experience, and our game selection.
Always here to make your time awesome — good luck and have fun at King Billy!

Long Live Chris!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Good assistance from customer service

Good assistance from customer service. Quick payout. Fair.

1 April 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Thomas,

We’re really glad to hear you had a positive experience with our customer service and payouts. Fair play and quick support are what we strive for at King Billy! 👑🎲 Good luck and enjoy the games!

Long Live Thomas!
Long Live King Billy!
Play long and prosper!

Rated 1 out of 5 stars

Deposited amount not credited …

Before this cassino was good and recently having some issues when we deposit bank will be transfer to this cassino but the cassino account doesn't credit the amount if will complaint with the team first they will say please wait for 1 hour after the time they saying the amount is not credited and our technical team will investigate

Still i did not get the deposited money they taken around my ten thousand usd .

with in 5 days bank will get the money after 10 days also the same answer getting after sometime they suspended to the account I lost like more than 1000usd the issue start date is 12.03.2025 to 21.03.2025

Dear team ,

Thanks for the reply I got some my balance amount after my reviews here and still have to get back some of usd around 120 please credit to my bank account or much better account and your team Why banned me when I was angry about the credit issue then I contacted the support team always the team saying with in 5 days your bank will credit the money it's happened continuously 15 days that's why I said I will be finish my life it's not a means I will suicide I just angry said then she send like 5 questions all I said wrongly because I was that much angry then next day I see you are banned me it's not a correct

12 March 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear biju khan,

Thank you for sharing your experience. 🙏
We are sorry to hear about the difficulties you have encountered.
However, we cannot identify you as our customer based on the information provided.

If you believe there has been a misunderstanding or if you need further assistance, we kindly invite you to contact our support team directly with all relevant details.
We are always ready to investigate and help resolve any situation fairly.

Rated 1 out of 5 stars

No Balance after Deposit

I had fun here

i had no Problems in the beginning with Depositing

Deposited in 2 Days like 750€

the last Deposit with like 190€ is stuck its showing as
rejected in the System. Im waiting at this point for like 15 Hours and get allways the same Copy Paste Text from the Support

My Money on Skrill via Credit Card is through. So it should be instantly like the other deposits.

The Support is not helping at all with the Copy Paste Text. You just feel abandoned at this point...

19 March 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Jannik,
We’re glad to hear that you initially enjoyed your time with us, but we’re truly sorry for the inconvenience caused by your most recent deposit issue.
Please note that sometimes, payment providers may experience delays or technical issues beyond our control, even if previous deposits were instant. However, we absolutely understand how frustrating it can be when you're not getting clear answers.
If you haven’t already, please provide your transaction details to our support team (such as your Skrill transaction ID or a payment confirmation screenshot). We’ll escalate your case and do our best to resolve it as quickly as possible.
Thank you for your patience — we’re here to help.

Rated 4 out of 5 stars

Easy platform to navigate

Easy platform to navigate, fast response to questions. Was a little tricky to get account verified at first but think that was user error.

15 March 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Consumer,
Thanks a lot for your feedback!
We're happy to hear you found the platform easy to use and our team responsive. And no worries—verification can be tricky sometimes, but we're glad it worked out in the end. Wishing you the best of luck and continued fun at King Billy!

Long Live Consumer!
Long Live King Billy!
Play long and prosper!

Rated 5 out of 5 stars

Fast easy cash outs awesome customer…

Fast easy cash outs awesome customer service always happy to help when needed. Fantastic all-round

12 March 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Your Grace Juca,

Thanks a ton for the great feedback! 🙌 We're thrilled to hear you're enjoying fast cash outs and our support team. We'll keep doing our best to give you that fantastic experience every time. Good luck and have fun!

Long Live Juca!
Long Live King Billy!
Play long and prosper!

Rated 2 out of 5 stars

Great selection, not possible for withdrawal or support

Played a couple times on this site and enjoy it very much, very user friendly and a great selection of games. Finally I won some money and decided to cash out. The verification progress goes smooth until the bank statement.

I try to reach out to support but get NO freakin answer. 5 hours since last response and on multiple occasions it says the support is active. Very dissapointed and would advise people to stay away! They have declined my withdrawal 5 or 6 times now. Do not cash in on this site unless you have verified the account looong before you win any money. Weirdest thing of all, IT SAYS 24/7 SUPPORT BUT THEY ARE NO WHERE TO BE FOUND!

Again, amazing selection on slots and live games but the terribly bad support team is not on par with the selection they offer. So stay away!

6 March 2025
Unprompted review
Rated 1 out of 5 stars

endless hoops

I am very happy to provide all manner of information to verify myself. The undocumented, ever-changing requirements were very frustrating, for things that no rational human would consider necessary - and certainly no other online provider has ever expected of me.

While I responded to all requests promptly, it still took 3 full days of trial-and-error uploading photos to try to pass bizarre rules.

Send a photo of your passport. Okay. Take a selfie with your passport. Okay. No, now your hand has to be in the photo. Weird - but okay. No, your full size hand. What? Support was hit-and-miss in terms of providing useful information on what I had to do next.

Another example, to provide them with a bank account number - even though I didn't deposit from or withdraw to my bank account - to "verify me". But of course they don't actually know my bank account information, so that doesn't verify squat.

I started trying to withdraw $100 just to make sure I could, and ended up withdrawing everything I had. In the time it took me to verify and withdraw with these guys, I registered with a new provider, got verified, and made a deposit and withdrawal.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Top class casino

Top class casino was lucky to hit a decent win when wagering was completed ding dinero in the bank what more could you ask of a casino.

25 February 2025
Unprompted review
King Billy Casino logo

Reply from King Billy Casino

Dear Customer,

Thank you for your great feedback! 🎉 We're thrilled to hear about your win and smooth withdrawal experience. Wishing you more luck and fun at King Billy!

Long Live the Customer!
Long Live King Billy!
Play long and prosper!

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