Kitten D'Amour Reviews 

8,400
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 695 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the sales team goes above and beyond to provide attentive, warm, and welcoming service in every boutique. Shoppers also deeply appreciate the stunning, high-quality clothing, elegant packaging, and gorgeous accessories that make every visit feel like a truly special treat. Some reviewers were not happy with inconsistent sizing and fitting issues across various clothing items, noting that measurements can sometimes be unreliable and hard to predict. A few other people also felt that certain staff members were occasionally unhelpful, overly pushy, or outright dismissive during their store visits.

What people talk about most

Product

Customers consistently note positive experiences with product design and quality. Reviewers praise the... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing them as extremely helpful, warm, and... See more

Quality

Customers had positive experiences with quality, highlighting that garments are well-constructed, feature... See more

Service

Clients share positive opinions on service, highlighting professional and welcoming staff who consistently go... See more

User experience

People report positive experiences with user experience, highlighting wonderful in-store visits and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Being able to get what you want to repurchase everytime you return Staffs ability to always make each and every customer feel important regardless of amount spent It provides the whole customer exp... See more

Rated 5 out of 5 stars

Heavenly store. Gracious, thoughtful, helpful Sales staff. Purchased an exquisite georgette Bombshell Frill Blouse in a dusty pink which is very flattering. New Kitten d' Amour designs are dropped qui... See more

Rated 5 out of 5 stars

Wonderful Customer Service & help choosing the right colour & design🌸 All your girls are just perfect for the job at Kitten D Amour.. I have often walked out with more than I intended because your g... See more

Company replied

Rated 5 out of 5 stars

Both time I have gone into your Marion store the staff there have been so friendly in a way that doesn't just feel like customer service nice. It's always a pleasure. Not to mention the collections ar... See more

Company replied


Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Information provided by various external sources

Kitten D’Amour create beautiful, feminine clothing, and accessories using the highest quality, ethically sourced fabrics, every Kitten D’Amour creation is lovingly designed in Australia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(8,400)

655 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Successful pain free return/exchange thanks

Last week for the first time I had to return/exchange 3 items, due to the size being too big. I live in Canberra and we don’t unfortunately have a physical store, so I often have to guess my size. I followed the return instructions which were straight forward. I had interaction with the staff both via email and phone call. I found them to be very helpful and prompt in securing the right size for me not to miss out of the items. Thanks in particular to Mandie and Siana. I got my beautiful Belle Boheme pants, wiggle skirt and gorgeous top. The quality and style of the clothes never disappoint ♥️

20 February 2026
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Reply from Kitten D'Amour

Thank you so much for your lovely review! 🥰

We're delighted that our Kittens were able to help you secure the perfect sizes and that your Belle Boheme treasures found their way home to you. ✨

Thank you for your continued support from Canberra, and for your kind words about our quality and style! ♥️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

The glamour

The glamour, the ambience of the shop especially the dressing rooms, the scented store, the whole luxurious experience is fabulous!
The beautifully coiffed ladies who work in the stores are so helpful and friendly.
It’s a whole experience I always look forward to !

24 February 2026
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Reply from Kitten D'Amour

Thank you so much for this wonderful review! 🌸

Our Kittens can't wait to see you again soon 💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Extremely friendly staff

Extremely friendly staff. Very helpful. They know I shop for the bargains and always point them out to me. I love your styles but unfortunately have to wait for sales.

24 February 2026
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Reply from Kitten D'Amour

What a delightful review for us to read, thank you so much! 💕
We are so happy to hear that you received such wonderfully helpful assistance and can't wait to see you again soon.

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Staff are extremely helpful and…

Staff are extremely helpful and pleasant. Have always gone out of their way multiple times to assist me when enquiring or purchasing for my lady.

16 February 2026
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Reply from Kitten D'Amour

Thank you for this fabulous review! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Beautiful Quality and Fast Delivery!

I am very happy with the clothes I bought! The quality is really good, the designs are unique and different, and I’ve received so many compliments every time I wear them. The delivery was also surprisingly fast — they arrived within just a few days. Highly recommended!

13 February 2026
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Reply from Kitten D'Amour

Thank you so much for your lovely review! 🥰💖

We're delighted to hear that you're enjoying both the quality and unique designs of your Kitten treasures, and that they've earned you so many compliments! ✨

We're also pleased your order arrived so quickly. Thank you for your recommendation and support. It truly means the world to us. 🐈‍⬛💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Genuinely uplifting shopping moment

Service was amazing (and so is the dress I bought!). I am late 40s and was feeling particularly bad about my body shape at that moment, and that I wouldn't find anything flattering for my best friend's 50th. I was made to feel special, strong, beautiful and that I still had 'it'! The ladies were nothing short of fabulous for my self esteem! Genuine women lifting other women up. I thank you for the laughs and the reminder we are all human and perfect in our own way. And I received no end of compliments on my dress. I felt amazing! Thank you 😊

15 February 2026
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Reply from Kitten D'Amour

Thank you for such a heartfelt review. 💖

Knowing that you left feeling confident, beautiful and celebrated means more to us than we can say. We're so delighted you found the perfect dress for such a special occasion, and even more delighted that it came with a reminder of just how fabulous you are. ✨

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

I was married in the dress it was the…

I was married in the dress it was the last dress in the rack , I love amour d kitten very good fitting , feminine and sophisticated gothic fashion . Also only 300 of one cut are sold . Very cool . Thanks kitty amour 🌹

24 May 2025
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Reply from Kitten D'Amour

Wow! This is such an incredible review! 🤩

What an honour for you to choose Kitten as your wedding dress, and we are thrilled by your very kind words! ❤️

We can't wait to see you again,
- Siana and the Online Kittens xx

Rated 5 out of 5 stars

A Shopping Experience

Shopping atmosphere and very helpful staff. Quality of clothing is also a plus.

14 February 2026
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Reply from Kitten D'Amour

What a lovely review, thank you so much! 💖

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Something different to the usual…

Something different to the usual fashion around. Feminine and pretty

21 February 2026
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Reply from Kitten D'Amour

How lovely! We can't wait to welcome you back again soon to see what new collections we have in store! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Amazing staff

Amazing staff, super cute outfits and just an overall 5 star experience.

12 February 2026
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Reply from Kitten D'Amour

How wonderful! We are so pleased that you had such a fabulous experience 💕

- Siana and the Online Kittens xx

Rated 4 out of 5 stars

Jazz Shoe Red size 7

I was looking to purchase a pair of shoes that were exactly identical to shoes I had bought from
Kitten D'Amour some 4 years previous. I had sent my husband to buy them however, he came home with the wrong style. When I attended the Chermside store to return the shoes and possibly swap them for a different pair, the lady was extremely knowlegable on style and availablity. She was very personable and obliging and managed to obtain the exact shoe I required. I was more than satisfied with the service.

6 February 2026
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Reply from Kitten D'Amour

Thank you for taking the time to write up this review for us! 💕

We're so lucky to have some wonderful Kittens working in Chermside and we are thrilled they provided such helpful and knowledgeable assistance during your visit! 🥰

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Beautiful

Beautiful girls beautiful experience!The quality of products are supreme! The service could not be faulted!

16 May 2026
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Reply from Kitten D'Amour

This is so lovely to read, thank you so much!

We are thrilled that you had such a wonderful experience and cannot wait to welcome you back again soon ❤️

- Siana and the Online Kittens xx

Rated 4 out of 5 stars

Staff were friendly and prompt with…

Staff were friendly and prompt with service, the extra service with receipt was great!
Stocking were available however would love to see bigger sizing availability for clothing.

12 February 2026
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Reply from Kitten D'Amour

Thank you for your lovely review! 🌹

We're delighted to hear you enjoyed the service from our Kittens and appreciated the little extras. ✨

We also appreciate your feedback regarding sizing availability and will be sure to pass it on to our team. Thank you for taking the time to share your experience with us. 💖
- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Customer service was really great and…

Customer service was really great and the shop is so beautiful as well as all the clothes and accessories are beautifully made presented.

19 February 2026
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Reply from Kitten D'Amour

Thank you so much for this wonderful review! ❤️

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Always a pleasure buying in store & the…

Always a pleasure buying in store & the ease of online is good too

14 May 2026
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Reply from Kitten D'Amour

Thank you so much for your lovely review, we are delighted that your shopping experiences are a pleasure and stress-free! 😍

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Love your styles

Love your styles. The shop is beautifully decorated. It has variety of sizes The staff are always helpful and very friendly.

15 February 2026
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Reply from Kitten D'Amour

Thank you for taking the time to leave us this wonderful review! 💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Devine clothes and outstanding staff

My friend and I had fantastic service from the staff at the Doncaster store which made our in store experience wonderful. The clothes are Devine down to every detail and the staff are passionate about the brand as much as we are!

6 February 2026
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Reply from Kitten D'Amour

This is such lovely feedback to read, thank you so much! ❤️
Our Kittens hope to see you again soon 🌹

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

A big thank you to your wonderful…

A big thank you to your wonderful staff, who were so very courteous and helpful. The skirt is a beautiful, excellent quality and really pretty. I love how it looks and feels and look forward to dealing with you again. Warm regards William

13 February 2026
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Reply from Kitten D'Amour

Thank YOU, William, for this wonderful review! 😻
We are delighted to hear that you had such a helpful shopping experience and our Kittens can't wait to see you again soon 💕

- Siana and the Online Kittens xx

Rated 5 out of 5 stars

Beautiful dresses

Beautiful dresses, good service, very inviting stores

12 February 2026
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Reply from Kitten D'Amour

Thank you so much for your kind words about our designs, our Kittens are looking forward to seeing you again soon! 💕

- Siana and the Online Kittens xx

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