Kleyn Vans Reviews 

1,750
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very professional handed deal with Mr Marcel Balsters! Quick response, and in matter of 2-3 days, we have our new van! Highly recommend!

Company replied

Rated 4 out of 5 stars

All the documents and licence plates were ready as planned, the car clean, great help from Bogdan Dumitru. There was an issue with too much oil in the engine noticed after leaving the premises, but h... See more

Company replied

Rated 5 out of 5 stars

I have been to quit some car and van dealers so far and this one was by far the best service I ever experienced. Very welcoming and helpful team. They are very flexible and try to find a solution fo... See more

Company replied

Rated 5 out of 5 stars

My business experience with kleyn vans is since 2017 when I have bought my first good quality cooling truck. Since then I ended up buying 4 Renault Master vans. They only sold fair vans, I could progr... See more

Company replied

Company details

  1. Car dealer

About Kleyn Vans

Written by the company

Kleyn Vans is one of the largest independent commercial vehicle dealers worldwide and we have been so for more than 105 years. We understand how important the right van is for your business. That is why you can choose from a wide selection of +700 used vans, including all brands. We also arrange your accessories, construction, and financing.

With a stock of over 700 vans of all brands, years of manufacturing, and price ranges, there is always a van that suits you the best. Additionally, at our office in Vuren, The Netherlands, we have everything you need for your new commercial vehicle in one place. Fast, affordable, and reliable.

Thanks to our experience and expertise, we know what we're talking about. Moreover, every van undergoes a technical inspection under the supervision of TÜV Nord upon arrival. The complete information from the test report is provided with each vehicle as standard. This way, you know exactly what you're buying.

Visit our website

Written by the company

A Kleyn Van with Kleyn service!
Kleyn Vans is one of the largest independent traders of used vans in the world. You can choose from a continually changing stock of 600 used vehicles. Our range includes all European and Asian brands, model years and price categories. Our way of doing business has stood the test of time for more than 90 years and is still counting. At Kleyn Vans you know exactly what you are buying and you get the services you deserve and the the best possible price.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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4.8

All reviews

(1,750)

40 reviews in the last 12 months

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Rated 5 out of 5 stars

I live in Atlanta in the United States

I live in Atlanta in the United States. A friend saw two Frigo vans she like and asked me to help her buys them. From the start my contact was very honest with and communicate clearly during the process of buying the vans. I am really impressed and would definitely buy from them again.

26 June 2019
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Jeroen van Geffen was an excellent representative for the company; a charming salesman who was very helpful and honest when answering my questions about the vehicles. Along with their excellent stock of vans, for all budgets, I can recommend this company highly. The icing on the cake was the production of the registration and insurance documents which I needed to continue my onward journey with my new purchase.

26 June 2019
Unprompted review
Rated 5 out of 5 stars

Excellent

Everything had been done as we agreed.
Good value for money and good service.
I am very happy with the Mercedes Vito 116.
Thanks,
Hendri Otto

16 June 2019
Unprompted review
Rated 1 out of 5 stars

Don't trust this company!!!

Found a van in this company webpage. Vw Transporter 2.5tdi, 2006. year. Price was good, checked information and description about van's technical condition, except tyres, everything was good (as this company described). Contacted to company’s contact person - Jeoren. As I am from Latvia, asked that is this car in good condition and could I drive with it to Latvia (about 2000km). Jeoren answered that - Yes, car will run for sure 2000km, and even optical condition is good. Trusted him (I trusted that this company is with good reputation and they are not cheaters) and I left to Netherlands to buy this car. Jeoren wasn't lie - optical condition was good. As described, tyres was in bad condition. Started engine, and it worked with some bad noise. Discovered that this noise was from vacuum pump, it was broken. Ok, that’s is nothing major. Then discovered that clutch is a little bit strange and noisy. Told all that to Jeoren, and he continued to tell that there everything is ok and that I shouldn’t worry. I doubted but at the end I bought it. And from that moment started nightmare. I drived about 20 km and in gas station driveshaft broke down! When drived, car was very noisy and from suspension came out unpleasant noises. So, I needed trailer to get this van to Latvia. In Latvia I took this van to service center. Service made a technical inspection, and results was shocking - driveshaft broke down, because protective rubber was with holes, suspension was in very bad condition (all wheels bearings was broken, both joints was broken, bushings was in very bad condition, rear brake pads was gone), in gearbox was no oil, so gearbox is gone(!!!!), clutch, clutch bearing and flywheel was in very bad condition! So, I bought wreck! Now I have invoice for repairs more than 3000Euros. I understand that car is not new and it has to be some defect, but this is too much! Why this company describe car technical condition if it is not true? If there is major issues like all those, client should be informed about this. I wouldn’t say nothing if at the begging company told that car is not drivable and it should transport with trailer.
So, if you want buy van from this company, please think twice.
I have sent complain to this company, but there is no answer, so I think that I will sue this company for selling van with hidden defects, what is illegal. I have all emails for that this car can run for sure 2000km, screens from theirs "technical inspection" about car condition, and conclusions from service centre about real van condition. This is called cheating! But how I read some reviews, I'm not only one that is been cheated... so you can make decisions by yourself.

12 June 2019
Unprompted review
Kleyn Vans logo

Reply from Kleyn Vans

Dear Andis Engeris,

I'm very surprised and also disappointed by your message and review.

You have checked this Van for over an hour here , and also wrenched yourself with some tools in our workshop .

The Van was not smoking or running bad , and yes the clutch was not new with 560.000 km , also the van was standing already some time on our place so the brakes where rusty, but all was working.

After your check you told us that the small noise out of engine was coming from the Camshaft, and that this is a common problem with these kind of vans and engine type's .

Also you told me yourself that it is a big risk to drive with it because of this problem , the camshaft could make it till Latvia or break already on the next Highway in Holland or Germany.

After some hours thinking and calling you have decided to take the risk and buy the Van, and drive it back on the road and not on a trailer or transport!

So it surprises me that you as a "specialist" knew the condition of the Van, took the risk, nobody forced you to buy it, and blame us?

Ps. To who you have send a earlier complaint and when, because I can't find it ?

Kind regards,
Jeroen van Geffen

Rated 2 out of 5 stars

Last year

Last year, I put down a deposit of €1000 for a vehicle. After putting down the deposit I received a call to attend a private matter in Africa in which I informed Peter Mans to whom I pay my €1000 that I am going to Africa. Just two weeks after arriving in Africa, I felt sick suffering from malaria in which I could not able to contact Peter Mans to let him know regarding my sickness. After recovering from my sickness, I contacted Peter Mans and explained to him what has happened to me regarding my sickness and because of this it has thwarted my business but I would finish off the purchase of the vehicle when I return back to London.

On my return to London, I contacted Peter regarding my deposit and he replied I have lost my deposit because contacted me but he didn’t received reply from me.

So when I wanted to purchase Renault van I asked Peter regarding my deposit previously, he replied that I have forfeited my €1000 deposit.

Because of the above, I am really disappointed with the company and especially Peter Mans whom I have been doing business with for a long time to turn round to me and said I forfeited my deposit after he knew everything that has happened to me from start.

AS ONE OF YOUR BEST CUSTOMERS, I WAS NOT EXPECTED TO BE TREATED THIS WAY.

I look forward to hearing from you soon

30 May 2019
Unprompted review
Kleyn Vans logo

Reply from Kleyn Vans

Dear Mr. Sheka Turay,

First of all thanks for sharing your displeasure about Kleyn Vans.

I am however a bit surprised about your displeasure because we have spoken about it , I have tried to explain it to you and I was under the impression you understood.

We have completed more business after, and we are looking forward to do more business together in future.

We have given you more than 4 monts to complete the payment on the vehicle (Normally you have 3 weeks, after down payment, to complete the payment.)

In these 4 months we have tried to call you many times and sent you official emails to explain the situation.

Even we don’t like it to cancel a deal. But sometimes the situation will be unexpected and forces us to cancel the deal, and use the down payment for the costs we had.

I can offer you a good deal on the next vehicle you buy.

I'm looking forward to continue our business happy and smooth like we have done in the past.

Kind regards,
Peter Mans

Rated 1 out of 5 stars

Bitter taste

Hello,
I spoke at phone about the van that we bought and seller said 2-3 times that car is like new.I cam e to pick up the car and my mistake was that I completely trust the seller from such a big company and I did not checked the car.Inside was absolute ok but vad surprize I vad when I saw that side door is bent a and not working correct.

17 May 2019
Unprompted review
Kleyn Vans logo

Reply from Kleyn Vans

Dear Mr. Morar,

Thanks for your message and reply. We’re very sorry to hear you’re not fully satisfied with the Ford transit refrigerator you’ve bought.
It’s a pity you didn’t mention your problems directly when you collected the Van. Then we might have had the opportunity to discuss or resolve this. Our professional workshop was close by.

We really think and thought this Van, 3 years old and 111.000 km, was in good looking and even more technical very good condition. Our TüV, workshop and delivery reports state that.
Off course a second hand company Van always has a few scratches or a dent.

We mentioned before closing the deal we installed new tires, a new starter and checked the Frigo system and you got an extra discount.

In our pictures from buying, getting it in here from transport, TüV report, workshop report and delivery report we didn’t notice a star in the windscreen. Are there any technical difficulties you’re experiencing?

Looking forward to your earliest reply, Jeroen van Geffen - Sales

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly, great communication, even though I sent numerous emails Jeroen always replied.
The vehicle was as described, plenty of time was given to check and drive the vehicle.
Part exchange was easy, all paperwork dealt with professionally and promptly.
UK vehicle sales could learn from KLEYN Vans.
Would highly recommend this company and hope to do business with them again. Thanks again Jeroen.

22 March 2019
Unprompted review
Rated 4 out of 5 stars

We are satisfied from our vans which we…

We are satisfied from our vans which we bought , but we had a problem with documents of one of the vans ,transit plates expired on the day of our departure , we didn't expect and wasn't informed for that , and had some problems on the way.

16 February 2019
Unprompted review
Kleyn Vans logo

Reply from Kleyn Vans

Dear Kaleva,

We already spoke and e-mailed each other regarding this inattention. I'm glad we already sorted it out together, by giving you also some compensation on the next two Vans you have bought from us in the meanwhile, and we can continu our good relation!

Kind regards

Jeroen

Rated 5 out of 5 stars

A good company ,even if the can have…

A good company ,even if the can have some problems until destination,they agreed to pay reparation.i was satisfied by there treatement. Best alternative if you want a company ho respects clients!

17 January 2019
Unprompted review

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