Knaek Reviews 

1,742
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

absolutely useless. very expensive. a bunch of scammers that demand money for nothing. never heard back from their customer service- it’s been a month. no propositions that would justify the yearly pr... See more

Rated 1 out of 5 stars

Stay away from this company! Scammers! They sent me an email with an outstanding fee of 33 euros after an entire year of not using it not even a single time. they continue the subscription without as... See more

Rated 1 out of 5 stars

They’ve scammed me out of over €60, I have cancelled multiple times and every August they take money from my account. The “team” is insufferable as its only automated response. Taking advantage of min... See more

Rated 5 out of 5 stars

I’ve been using Knaek mainly for the PLUS discount, and honestly, it’s such a lifesaver for students. Groceries have gotten so expensive lately, but thanks to Knaek I’ve saved a lot already and PLUS... See more

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Company details

  1. Advertising agency

About Knaek

Written by the company

Knaek: bespaar slim tijdens je studententijd

Met de Knaekapp bespaar je als student dagelijks op eten, drinken, kleding, uitgaan en meer. Je kunt kortingen gebruiken in je eigen stad, onderweg of online via cashbackdeals. De app is gratis voor alle MBO-, HBO- en WO-studenten in Nederland en België.

Voor extra voordeel kun je kiezen voor een premium lidmaatschap. Het eerste jaar is vaak gratis, bijvoorbeeld als je je inschrijft tijdens de introductiedagen of via de website door zelf €0,02 cent over te maken. Daarna betaal je €30 per collegejaar.

Zeg je op vóór de verlenging, dan betaal je niets extra’s. Zeg je tijdens het collegejaar op, dan betaal je alleen voor de periode dat je lid was.

Opzeggen is makkelijk via www.knaek.nl/opzeggen. Je ontvangt altijd een bevestiging per e-mail en je lidmaatschap stopt automatisch na 30 dagen.

Zeg niet op via externe partijen zoals Xpendy, Mijnopzeggingen, 123opzeggingen of Stopabbo Form – dit kost je onnodig extra geld. Gebruik altijd direct onze eigen opzegpagina voor een snelle en kosteloze verwerking.

Heb je vragen of wil je dat we met je meekijken? Mail ons via info@knaek.nl. Stuur je e-mailadres, telefoonnummer of Knaek-ID mee, dan kunnen we je direct helpen.
Check ook eerst even de meest voorkomende vragen via onze veelgestelde vragen, bijvoorbeeld over opzeggen of cashback.

Knaek is er voor studenten die willen besparen en meer uit hun studententijd willen halen. Dankzij onze partners weet je precies waar je welkom bent.


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2.2

Poor

TrustScore 2 out of 5

2k reviews

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2.2

All reviews

(1,742)

162 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth your money

Worth your money!
Nice and helpful customer service! The app itself very nice for students such as myself to get discounts at local bars, restaurants and stores!
I am very satisfied.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Definitely worth the money!

Where can I start from the deals, to the discounts, to the different city options. The Knaek App is the best thing for students! It helped me save so much money on groceries and eating out. And the website discounts, don’t get me started. You can always find what you are looking for way cheaper just by using the app. And the fact that it’s paid is not a problem because IT’S WORTH IT!!!

16 June 2021
Unprompted review
Rated 5 out of 5 stars

The app is amazing

The app is amazing, especially for international students, since we can’t afford much. By using Kanek I’ve saved more than €150 on the last few months just by doing groceries. I shop for 3 and our bills were always over €30, but with the app we don’t go over €25. Together will all the little discounts here and there, the Kanek is more than worth it!

16 June 2021
Unprompted review
Rated 1 out of 5 stars

Knaek is extremely difficult to get rid off

I had subscribed ones for Knaek years ago. Since then I have been trying to get rid of them but without success. I always unsubscribe and follow their instructions just to find myself next year again subscribed to them and them redrawing money from my account. KNAEK is like a plague!!!

9 June 2021
Rated 5 out of 5 stars

Amazing voor alle studenten!

I have used Knaek for years now. It has not only saved me a lot of money - which all students will appreciate ofc - but the discounts also helped me explore new restaurants and cafes that I wouldn't normally go to! The up-front price may look like a lot for some, but you will definitely earn it back with just a few cash back purchases, whether it is food, furniture, clothes, a telephone subscription, or tickets to the cinema! It's easy to use, and the customer service is always fast and super helpful - once when I didn't get my cashback from a purchase even after several months, I contacted the Knaek team and they sorted it out within a few days. I would highly recommend Knaek to all students.

17 December 2020
Unprompted review
Rated 1 out of 5 stars

Knaek Is a Scam / Unfair Business Practices

Back in 2018 at a student festival some guy was handing out forms what what he said was a free student discount card. What he failed to mention was that, after the first year there is an obligation to pay. The guy never explained to us that this was a “legally binding contract” and that I have to cancel with time, otherwise I will need to pay the membership for the coming year. If if you don’t pay, the debt will keep increase.

Nevermind that I’ve never even used this membership and that I’m not a student or even in the country anymore! I signed this form (that was in dutch!) and he never let us know that hey, you are signing a legally binding contact. I think it’s unfair that this guy didn’t inform us or at least translate. He made it seem like something really fun and something that we’d be stupid not to do!

Why is a company that’s supposed company value is saving students money, targeting broke students for their money?

Reply to Knaek:

I do not desire your BS service even if it was free. I never reapplied to your service and in fact I cancelled several times, but with the disorganization in your company, it kept showing me as an active member. Also, the links to cancel in the email were BROKEN. I find it pathetic that a company targets students and naive foreigners to try and squeeze money out of them with this contract you have them sign at festivals where students are drinking and where Knaek employees sugar coat the contract and skip out on valuable information. If i ever come across a student signing up for Knaek, I will intervene. I am also considering reporting to the ACM for business malpractice.

9 December 2020
Unprompted review
Knaek logo

Reply from Knaek

Hi Isabel, you registered for Knaek membership in 2018. You have not subsequently canceled this membership. You did, however, re-register for a membership in 2019. Apparently you want to use our product for free, but not pay for it. That's not how the world works.

We have sent you the registration forms that clearly state the agreements we have made. We have also indicated that we would like to accommodate you by crediting one of the two memberships for you. Unfortunately, you turned out to be unreasonable on the phone.

I think it is unreasonable to pretend that we have done something wrong to you. If you still want to make use of our proposal, please let us know.

Rated 1 out of 5 stars

Horrible experience

Horrible experience. Hassle to use the discounts, moreover, customer service is horrible to say the least. I've been asking to be unsubscribed for weeks because the link they sent me that was supposed to unsubscribe me gives an error 404. Easily one of the worst "discount" experiences so far.

9 December 2020
Unprompted review
Knaek logo

Reply from Knaek

Hi Armand,

We have replied to your email. The error (404) was caused by a bad translation of the cancellation-page on knaek.com. This error occurred since half October. We fixed this a few weeks ago. Sorry for any inconvenience. Please let us know if we can do something for you.

Rated 1 out of 5 stars

Its a scam

I signed up with Knaek and i was assured that unsubscribing was easy and possible to do. The day after that, realized that I was not interested in what they had to offer and I unsubscribed. It is now been over a year later and I was charged and repeatedly reminded to pay my outstanding balance. My most recent message states that I must pay the amount within four days before further action is taken!!I unsubscribed! This is a scam and my friends from school have also shared exactly the same experience as me.
It is a shame that they target students in their universities.

17 November 2020
Unprompted review
Rated 3 out of 5 stars

Make sure you unsubscribe on time

I signed up during an introduction event for foreign students in my university in September 2018, I was going to be there for just a semester in the last year of my studies and their representative told me that I wouldn't have to pay anything because after the first trial year I wouldn't be entitled to have their service anymore as I wouldn't be a student.

I never used their service and in just a few weeks I unsubscribed from all their newsletters because it was spam with no useful information for me.

Two!!!! years later when I am not a student and not even living in the Netherlands since March 2019, they have written to me that I have to pay them 25 euros for the next year of the service from August 2020 to August 2021!!

According to their own website, only students can have their services but they still try to get money from you and extend the membership without telling you in advance.

Update: after being contacted by Knaek through trustpilot, I got a phone call with one of their representatives and we have got to an agreement for a refund

5 November 2020
Unprompted review
Rated 2 out of 5 stars

It is not worth 20€

Is it a good service, ALMOST all the promotions worked for me, but they AUTOMATICALLY take money from you the next year after August 1st. So if you do not cancel your subscription before this time, you will pay 20€ for the next year and there is no possibility to refund even if you don’t need it anymore. It is not worth 20€.

25 September 2020
Unprompted review
Rated 5 out of 5 stars

I love the Knaek app and it's services

I love the Knaek app and it's services. Being a student, it helped me keep my food and shopping bills economical! I have used it since 2 years now and love how every year there are new offers as well. I would always recommend Knaek to other students.

15 September 2020
Unprompted review
Rated 5 out of 5 stars

Worth every Penny

Worth every Penny,
Discounts in most majos stoures and restaurants
within a few purchases your knaek is fully paid off from cashback and differences. highly reccommended

1 September 2020
Unprompted review
Rated 2 out of 5 stars

not a friendly system

cashback systems works well but except for that I really not recommend this. They charge you money without any notification. If you want to unsubscribe it, they replied you with offensive words. The customer service also not easy to reach.

26 August 2020
Unprompted review
Knaek logo

Reply from Knaek

Hi,

we would like to contact you to discuss your complaint. Would you be so kind to send us your phone number so we can contact you?

Thank you very much!

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