KnifeCenter Reviews 937

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, highlighting the wide selection and detailed information available for each item. Many consumers appreciate the exceptional customer service, noting the helpful and professional approach of the staff. The overall service is frequently described as outstanding, with people commending the efficiency and ease of their interactions, and the website is often lauded for its user-friendliness and comprehensive offerings. However, some customers expressed dissatisfaction with the delivery service, citing issues with shipping speed and a lack of timely updates on pre-orders. A few reviewers also mentioned concerns regarding the company's return policies and their handling of post-sale customer service for certain products.

What people talk about most

Product

Consumers find product to be positive, highlighting a great selection of knives, tools, and accessories,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the exceptional... See more

Delivery service

Users describe ambiguous interactions with delivery services. While many customers consistently praise fast,... See more

Service

Clients share positive opinions on service, consistently praising the excellent and helpful support they... See more

Website

Reviewers highlight positive aspects of the website. Customers find it informative, easy to navigate, and... See more

Based on these reviews

Rated 5 out of 5 stars

Lots of selection, good detailed information about each item. I like the videos that accompany the descriptions. I’d like to see a compare option since there are many options available in each categ... See more

Rated 5 out of 5 stars

Knifecenter has become my go to for knives, flashlights, sharpeners. Shipping and processing is always fast, even with using USPS. As an added bonus their YouTube page does a great breakdown of new an... See more

Rated 5 out of 5 stars

I started following KnifeCenter on YouTube over a year ago. Their show is informative and educational, combined with wit and humor. I have ordered a number of blades from them and have never been disa... See more

Rated 5 out of 5 stars

I HAVE BEEN DEALING WITH THE KNIFE CENTER FOR AWHILE NOW. I HAVE AROUND 400 KNIVES NOW SOME FROM KNIFE CENTER AND SOME FROM OTHER COMPANIES. MY OPINION THE KNIFE CENTER ALWAYS HAS A WONDERFUL BUYING E... See more


Company details

  1. Knife Shop
  2. Cutlery Shop

Information provided by various external sources

Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

937 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love my new Civivi

I have bought a few knives from Knife Centre and have found the service outstanding. Shipping is very fast. I live in New Zealand and my items always arrive very quickly.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experiences purchasing Knive's from Knife Center

I have been buying knives for a long time. I had a lot of hits and misses who I purchased from. Knife Center has been excellent. Fast, Reputable. Amazing YouTube channel. They have an excellent return policy and stand behind everything they sell. I have now focused all my purchases on them unless it is something they do not carry, which is rare, So Thank You, knife center, for making EDC's collecting fun and easy and giving me a piece of mind that you are there if something is not correct. G. Marchand.

16 July 2023
Unprompted review
Rated 5 out of 5 stars

Exemplary customer service

KnifeCenter is an awesome company. I have personal experience with their customer service and it is top notch. Their products are amazing and I will always be a loyal customer.

27 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

After receiving a knife with a structural defect, I contacted the customer service, and a satisfying solution was proposed quickly. Being trusted matters.
I want to take this example to point how good, the customer service is at Knifecenter. It really contributes to the confidence I, as an Overseas customer, have in the company.

13 June 2023
Unprompted review
Rated 3 out of 5 stars

Free Shipping is Not Free (When it Should Be)

KnifeCenter explicitly promotes “free Standard Shipping on all orders over $95 within the US” (excluding oversized items). Someone forgot to remind KnifeCenter’s IT people that Hawaii has been one of the United States since 1959. The minimum $13.50 shipping charge is ALWAYS applied to orders shipping to Hawaii, even those purchases exceeding $300. That hardly seems “free” now does it?

17 June 2023
Unprompted review
Rated 5 out of 5 stars

i love Knife Center costumer service…

i love Knife Center costumer service that's why i buy 98 % of my knifes from them i like the points too, today i had a knife come in and later i saw were it was on sale for 74.99 less than i paid and one other knife on preorder was about 30 less so i called and in about five m i had saved 100.oo bucks thank you Knife Center .

7 June 2023
Unprompted review
Rated 4 out of 5 stars

These guys ALWAYS carry exactly what I…

These guys ALWAYS carry exactly what I am looking for.., and very affordable.., (Lord knows, these days, we can not "ALL", be flush..!!).., Soo, I know I can RELY on KNIFE CENTER.., and, btw, THANK YOU, for asking my opinion✌️ 😉 .., ~KYL~
Ohh, & the "reason" I didn't give "5 stars", is, the "checkout process", seems overly redundant.., that's all..!!~Peace, ~KYL~

3 June 2023
Unprompted review
Rated 3 out of 5 stars

very difficult to use multiple gift…

very difficult to use multiple gift cards to place a order.
Need a better method for multiple gift card use.

1 June 2023
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

Thank you for your feedback Jeffrey! We're currently working on adding functionality to the checkout to accept multiple gift cards and hope to make it live in the near future. In the meantime, if you have more than one gift card, please enter the first gift card in the Payment section then copy/paste any additional gift card(s) in the comments section. We'll manually apply any additional gift card(s) to your order then charge the balance to your card. Feel free to reach out with any questions.

Rated 5 out of 5 stars

Loyalty goes both ways

I have been ordering knives from knifecenter.com for over 10 years now and besides their product range and their compatible prices the loyal service is what strikes me the most. I can always be 100% sure they are doing their best to pay back your loyalty. Thank you for an outstanding service. All the best to the whole staff. Philip

31 May 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely stellar…

I went from a first time customer to repeat customer in. The same order....my original order showed up mislabeled and containing the wrong color/style item within a few moments of dialing I was talking with a very nice HUMAN I believe her name was raych who very quickly looked into the issue and verified it was in fact mislabeled by the manufacturer and sent me a return label with the demand of the item I was worried by the time the return processed it would be out of stock again after a follow up email regarding the exchange and my concerns I was assured she had already verified stock inspected to ensure it was the proper ordered item and function and it was reserved to another order to fulfill the exchange....the same day they received the original item they had shipped the one they put to the side....it arrived today and is exactly what I was looking for my order even had the notes I requested and followed through I will be ordering from again as the customer service was absolutely outstanding and above and beyond many other retailers right now and they really should be proud of that and good customer service is what brings people back A++++

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Knife center has always had outstanding…

Knife center has always had outstanding customer service but recently they out did themselves. Spending days on end, email after email, helping me with issues regarding my account with them. I appreciate everyone that helped fix the issue and everything they did. Thank you Heather and Malachi, and everyone at knife center.

5 May 2023
Unprompted review
Rated 5 out of 5 stars

Best customer service ever !

Besides great prices and very fast ship, KC's customer service has been consistently superb over years of doing business with them.Recently I needed some assistance with and order, probably stemming from an error on my part. KC rep Rae-Lyn got back to me promptly,, got me straightened out in no time. In this era of providers having abysmal communications skills, KC and Rae-Lyn stand out as a goal others should strive for. Many thanks !

2 May 2023
Unprompted review
Rated 5 out of 5 stars

I have been buying knives from…

I have been buying knives from KnifeCenter for years now, aand have had nothing but good experiences. I have just cashed in my 7th $50 off reward points if that tells you anything. Every time I have bought a knife from them, the shipping was quick. On the few times I've had to contact them with questions or problems of any kind, they have been very pleasant and helpful. I do still shop around when I have a specific knife I want, because although it's fairly rare, sometimes I can find it cheaper elsewhere do to sales or whatever, but unless the saving is significant, I still buy from Knifecenter. They are just great people who always go above and beyond to make your knife buying experience as good as they can. They have a great rewards system too! I just caught a Jared Oesher F22 on sale for $50 off, and used another $50 of reward coupon to knock a total of $100 off the price! I've not found any other knife outlet that has a rewards system better than KnifeCenters.They also do great exclusives too! I've bought several of them!
They're just hard to beat! I always recommend them to friends and family!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Great company (also for european customers)

Great company. In the past 2 years I've placed around 10 orders at Knifecenter, and all of them went smoothly. I am a very satisfied customer. I live in the Netherlands, and multiple shipping options with accurate pricing are offered. I have had no problems importing any of the orders. I can definitely recommend Knifecenter to Europeans who want to import some knives from the US.

The assortment is very large, it might be the largest of all major retailers. This makes it a joy to spend some time browsing the website offerings. The presentation of the knives on the product pages is also my favourite of all knife websites. Especially the quickflick videos have helped me get a realistic view of a knife in many occasions. This can help in pulling the trigger, especially on more expensive knives. The videos of knives presented by David C. Andersen are great as well, when they are available. Prices on various products are as low as they get, knifecenter seems to price-check competitors and make sure they ask the same price for the same product.

I have also good experiences with the customer service. As long as you don't ask for something unrealistic, they are often happy to accomodate your wishes. Therefore I would not attach too much value to some of the one star reviews on this page.

There is one thing missing on the website which for me would be a big improvement, and those are back-in-stock notifications. I would like to be able to enter my e-mail and get a message once some products are back in stock. There are quite a few bucketlist items for which I am awaiting new stock, but currently there is no way to know when these items will be back in stock, or when they are restocked. It is also not possible to add out of stock items to your wishlist, which makes it even harder to track when they are back in stock.

Overall though, knifecenter is a great website which I can recommend to any knife enthousiast. I am looking forward to my future orders already.

30 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look