KnifeCenter Reviews 

951
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the wide range of available products, detailed item descriptions, and the exceptionally responsive customer support team that is always ready to help. People also mention that orders ship quickly and securely, making the overall purchasing process smooth and satisfying. However, some customers also noted frustrating delivery delays, slow shipping times, and a lack of proper tracking updates on certain orders. A few reviewers experienced significant problems when shipments were lost, backordered, or held up due to missing items. These individuals felt disappointed by the lack of proactive support when dealing with shipping complications.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the great selection, sharp blades, and... See more

Customer service

Consumers find customer service to be positive, frequently praising the top-notch support and helpful... See more

Service

Reviewers highlight positive aspects of service, praising associates who work diligently and resolve requests... See more

Order

Customers consistently note positive experiences with order processes, highlighting great prices, fast... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers are sharply divided regarding their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience ordering from here. Knife arrived well packaged and exactly as described. The Bugout is lightweight and the blade is sharp out of the box. I use it for camping and general outdo... See more

Company replied

Rated 4 out of 5 stars

a place to buy knives and tools that is trust worthy and will ship out your order in a timely manner...been a long time customer of this place and sure there have been hiccups with my orders along the... See more

Company replied

Rated 5 out of 5 stars

Lots of selection, good detailed information about each item. I like the videos that accompany the descriptions. I’d like to see a compare option since there are many options available in each categ... See more

Rated 5 out of 5 stars

I started following KnifeCenter on YouTube over a year ago. Their show is informative and educational, combined with wit and humor. I have ordered a number of blades from them and have never been disa... See more


Company details

  1. Knife Shop
  2. also in
  3. Cutlery Shop

Written by the company

Welcome to your resource for all things cutlery, shaving, and security. Since 1995 the KnifeCenter has been giving you the best "Old Fashioned" service. Buy knives by browsing from over 20,000 products, including pocket knives for every use, outdoor, camping, and survival knives. If you are a Swiss Army Knife fan, don't miss our selection of Swiss Army Knives, multi-tools and kitchen cutlery from Victorinox, or kitchen knives from Henckels, Wusthof and more. We also offer the finest Custom Made Knives and Semi-Custom Made Knives on the web!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

951 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(951)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Found a replacement for a discontinued favorite knife

I spent several years searching to replace a favorite pocket knife I lost and subsequently discontinued by the manufacturer. I pretty much given up on finding another one like it but every now & then I would do random searches to see if they started making them again, I landed on KnifeCenter and saw the knife advertised on their site. Skeptical, I called Customer Service and inquired about the authenticity considering it may be a counterfeit. How could no one else have this blade and it show up here was my thinking, I was assured it was authentic, direct from the manufacturer, I received it yesterday and it's exactly as advertised and vouched for. Thank you KnifeCenter for keeping a stock of discontinued knives and Customer Service for your patience and reassurance.
Edit: I did contact the manufacturer to see if they had any left in their stock and also if they could recommend a source that may have one with no success,

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Very thoughtful customer support.

I made an order for a high-end knife, forgetting to use a promo code for a free knife (Kershaw Esteem). I wrote to KnifeCenter's support asking if they could add it. I didn't think they'd see my email for a couple of days. But two hours later, I received notice my order shipped, along with the free knife. It's been a really long time since any support department has gone well beyond what I had hoped.

17 December 2023
Unprompted review
Rated 5 out of 5 stars

Superior products and customer service

Always looking for good products and fair prices, I’ve been ordering at Knifecenter since about 20 years now. All gear, knives and outdoor stuff: Knifecenter! And customer service is just superior.
Best regards from Switzerland, Chris

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Why you should give your business to KnifeCenter!

I collect knives as a hobby and sometimes I sell them too, so I'm always looking for great products and greater deals. KnifeCenter is one of my go to places to find those great items at a great price. All my orders arrive in good condition and on time which I like, and if there is ever a problem, "Which very rarely happens" Their customers service people are totally on it! They will take care of the problem with total professionalism and with the utmost speed and efficiency, putting you totally at ease. These guys are awesome! KnifeCenter is the place to go if you are looking to buy a new EDC knife for yourself or maybe it's a gift for a friend? Or maybe your a knife enthusest like me and like to collect. KnifeCenter has got you covered. You need to check them out! You won't be disappointed! Also a big shout out to Heather in KnifeCenter customer service, she has always got your back! Thank you Heather!

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Just adopted a Belgian Bowie

Navigating through the site and finding that piece of steel that begs you to take it home like a pup at the pound couldn't be easier! Great selections, great prices and great advice on YouTube make Knife Center my top choice.
Sincerely,
Duane "Brane Damidge" Camidge

25 November 2023
Unprompted review
Rated 5 out of 5 stars

Great experience as usual.

Hi.
I’m a knife collector from Sweden.
And I have been shopping at KnifeCenter for a few years now, in fact a fair share of my knife purchases the last couple of years has been from KnifeCenter.
They have always treated me well and have a large selection of all kinds of knives from budget to premium and custom ones.
There has been some complications with international transactions and such, at times, with me being from Sweden and all.
But they have always been very helpful
when I have reached out to them. And I have always got to talk to the same person, Heather, a very lovely women.
Shoutout to her.
They seem like genuine people and really do want to help.
They will be keeping my business.
//TW

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Customer Service went out of their way to ensure my purchase experience was excellent!

Rae-Lyn went out of her way to make a good knife purchase a great one! I purchased a KnifeCenter exclusive version of the CJRB Ekko and it was my first front flipper and one of my first button locks, so I didn't know what to expect. After a couple days of fidgeting with it I realized it wasn't locking up like I expected. Reached out to customer service and without question they told me to send it back and even included a shipping label. I sat on it for a few weeks wondering if I was being too nit-picky, but finally decided to return it. Rae-Lyn went out of their way to ensure the process was smooth, even going to so far as to hand check the replacement to make sure it was up to par. The knife I got back was in perfect condition and exactly what I had hoped for. I would have been happy with the original, but the replacement I got was dang near perfect. It went from a knife I would occasionally carry to one that will be in my pocket daily. I got a great knife and KnifeCenter got a customer for life!

17 November 2023
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Vosteed Mini…

I recently purchased a Vosteed Mini Nightshade from Knifecenter. I inquired about the packet of springs that came with the knife
Here is my response to the answer I received: "Thanks Heather. Your prompt, thorough and professional response completely allays my concern about this knife. I do not use the word "thorough" lightly. You explained in great detail and also answered a question I thought about, but did not pose.

Have a wonderful week 47 and Thanksgiving holiday."

14 November 2023
Unprompted review
Rated 1 out of 5 stars

3 months in and the latch is broken

I bought this knife only 3 months ago and the latch doesn't work, and one of the bars that stops the blade from rotating broke off making the knife super wobbly and borderline unusable.

7 November 2023
Unprompted review
KnifeCenter logo

Reply from KnifeCenter

Thank you for your feedback. We're sorry to hear about the issue with the knife you received. I've sent you an email so we can facilitate a refund or exchange.

Rated 5 out of 5 stars

Knife Center cares about it's customers

Upon reciept of a knife ordered from KC I realized it just wasn't for me. It didn't fit my hand & had other attributes that I found I didn't like. A brief helpful conversation with KC & the knife was on its way back, no issues or hoops to jump through. A great customer experience! I highly recommend KC and will continue to be their customer.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent speedy service

Placed a phone order that I needed shipped overnight. Item arrived on time as promised with very reasonable cost for Next Day Air service. Customer service was excellent as always. You really can’t top Knife Center.

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Consistently great!

I'm a relatively long-time customer of KnifeCenter, Any contact I have had with Customer Service has been absolutely flawless. Special "thumbs up" to Rachel!

27 October 2023
Unprompted review
Rated 5 out of 5 stars

Knife Center is such a good company

Knife Center is such a good company, such a help as I navigate the knife world looking for information and sources on these beautiful creations. Great communication in your emails and through your YouTube site. An excellent home site to search for blade material, handles, and on and on. The detail and breadth of selection keeps you at the top of my search list. Thank you Knife Center.

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Knife Center the best in business!

Excellent customer service! Outstanding people!Worked with me to help me purchase the knife I ordered when I lost my debt card.Gave me time to pay and were understanding and patient.Knife was shipped quick and is superb!Top notch all around.I Definelty recommend Knife Center.

13 October 2023
Unprompted review

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