Knights Professional Services Reviews 931

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the quick response times and the ease of communication, noting that the team is always available to answer questions and provide updates. However, some people were dissatisfied with the service, citing issues with unaddressed complaints, poor communication regarding legal actions, and a lack of transparency in billing. A few other people also felt that the legal teams were inexperienced, leading to high fees and inadequate management of client estates, with one reviewer mentioning difficulties in obtaining an itemized breakdown of costs.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, frequently describing it as exceptional, professional, and... See more

Customer service

Customers consistently express satisfaction with customer service, highlighting the helpfulness,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Customer communications

Users describe positive interactions with contact. Many customers praise the clear, prompt, and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma Walker-D'Cruze handled my side of the sale of a jointly owned property for me following divorce. She was quick, to respond and the team at Knights communicated hours worked and charges throughout... See more

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

As executor, I was charged with selling the house of a deceased estate. I was fortunate to be put into the hands of Rachael Billam who did a splendid job of looking after both the sale and me. She ke... See more

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Lawyer
  4. Family Lawyer
  5. Immigration Lawyer
  6. Tax Lawyer

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

931 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Professional & Diligent Residential ConveyancingTeam

When we sold a property several years ago, our buyer used Angela Arnold at Rix & Kay in Brighton. We were very impressed with her professional can-do approach and when we had another property in the same building to sell, we appointed Angela and her team to act for us. It proved to be a wise decision as there have been a number of hurdles along the way. That included Rix & Kay being merged into Knights. Angela brought Charles Hincks in to her team to manage the process and liaise with the buyer’s legal team. Charles has been diligent and responsive and capably brought the sale to a successful conclusion today. We have no hesitation in recommending Angela’s team, and in particular Charles. We will certainly engage her team again.

8 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your thoughtful review and for placing your trust in us once again. Your recognition of our professionalism and dedication means a great deal to the whole team here at Knights. We truly appreciate your recommendation and look forward to working with you again in the future.

Angela Arnold and Charles Hincks. Brighton office.

Rated 5 out of 5 stars

Our experience of buying a house as pensioners

We were very pleased with the professional service we received from Jordan . He made it easy for us to purchase a another property without undue stress We would certainly recommend Knights.

25 September 2025
Unprompted review
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Reply from Knights Professional Services

That is great to hear you found the process of buying your home 5*. We really appreciate your time to leave such lovely feedback.

Jordan Oakes. Worcester office.

Rated 5 out of 5 stars

Simply the best

I have used Thursfield and latterly Knights to sell 2 properties and purchase 2 properties over the last 5 years. I would use them every time, as they are approachable, friendly and professional in all their contacts. Helen Martin-Bell has guided me through the last purchase and sale of a property and has provided an exceptional service. She has been so patient when I did not understand and kind in her approach. I could not have asked for a more empathetic solicitor. Thanks to all the staff. I will definitely be in touch when I next need conveyancing services.

24 September 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful feedback and for your continued trust over the years. We’re delighted to hear that your experiences with our team have been so positive. We take great pride in providing clear, patient, and empathetic support, so your kind words mean a great deal to all of us at Knights. We truly appreciate your loyalty and look forward to assisting you again with any future property transactions.

Helen Martin-Bell. Nottingham office.

Rated 5 out of 5 stars

Brilliant service from start to finish from Sharon Jordan and Philippa Jacks at Knights plc, Nottingham

Brilliant service from start to finish. House sale and purchase can be immensely stressful - for a host of reasons. To have a calm, diligent, responsible legal team “batting for you”, as we had with Sharon Jordan and Philippa Jacks as our lead contacts, ably supported by Georgia Driver was hugely beneficial.
We felt at all times that they really cared as demonstrated by their regular contact, both by telephone and email. We were never left in any doubt that their finger was firmly on the pulse.
We use Knights plc Nottingham for other legal aspects and can absolutely confirm that as a company their professionalism is without peer, and attention to detail exemplary. A really great legal firm to deal with. Well done, all!

3 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful review and kind words. We’re so pleased to hear that you felt supported throughout your sale and purchase — we know how stressful the process can be, so it means a great deal to know our calm and consistent approach made a difference. We truly appreciate your trust in us and in Knights for your wider legal needs. It’s been a real pleasure working with you, and we wish you every happiness in your new home.

Sharon Jordan, Philippa Jacks and Georgia Driver. Nottingham office.

Rated 5 out of 5 stars

Bramcote House Purchase

Our property purchase was a long and drawn-out process, but Louise Senior guided us through every stage with patience, empathy, and professionalism. Her advice and support were truly invaluable — we would not have been able to complete the deal without her. Louise went above and beyond to ensure everything stayed on track, and we’re incredibly grateful for her dedication and expertise. Highly recommended

29 September 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your kind words and thoughtful review. We’re delighted to read that you valued patience, empathy, and professionalism to help guide you through a challenging purchase process. We take great pride in supporting our clients every step of the way, and your feedback means a great deal to all of us at Knights. We truly appreciate your recommendation and wish you every happiness in your new home.

Louise Senior, Nottingham office.

Rated 5 out of 5 stars

It is probably the most difficult…conveyancing challenge

It is probably the most difficult residential conveyancing multiple transactions that completed at the same time, with 5 sales/purchases in a chain which have taken 6 months to completion, which is a miracle in itself, but also no one before Knights had managed to succeed - big thanks to Nick Poynton a very skilled conveyancer worked alongside Partner Gary Bunce - a brilliant result all in all ! Toast to success today. Ellen Hall

3 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much, Ellen, for taking the time to share such a wonderful review. We’re delighted we were able to bring your complex chain of transactions to a successful completion. It’s fantastic to know our hard work, skill, and perseverance made the difference after such a challenging process. We truly appreciate your kind words and hope you enjoy this well-deserved moment of celebration — a great result indeed!

Gary Bunce and Nick Poynton. Beaconsfield office.

Rated 5 out of 5 stars

Used Minal Shah from Nights to purchase…

Used Minal Shah from Nights to purchase my property, she has been very helpful throughout the process, frequent progress updates, always contactable, would definitely use her services again.

2 October 2025
Unprompted review
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Reply from Knights Professional Services

What a lovely review. Thank you for your kind comments. It was a pleasure to help you and we look forward to doing so again when you need us.

Minal Shah. Leicester office.

Rated 5 out of 5 stars

Exceptional and diligent

I cannot recommend Ian Peach, Samantha Kidd and the team at Knight's enough. I have had the privilege of having their support on 2 occasions in the last 18 months. Exceptional doesn't convey enough their support, diligence and hard work.
They kept me informed, provided clear communication on progress, actions required or general progress points.
I really felt they were fighting my corner hard and trying to get things done as best as possible for me. A very personal approach with the high standards of work.
I will be looking to work with these great people again should the need arise.
Thank you Ian and Samantha

19 September 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Neil. We really appreciate your time taken to leave such compliments. We are always here to help if you need us. Best wishes.

Ian Peach and Samantha Kidd, Portsmouth office.

Rated 5 out of 5 stars

I highly recommend Rosemary Alderson at…

I highly recommend Rosemary Alderson at the Stockton branch. She has helped me a couple of times over family matters. She explains things clearly and is very knowledgeable. Rosemary’s communication and efficiency are exceptional. She keeps you up to date with everything you need to know and chases things up when necessary. Bills can be quite costly but Rosemary will keep you up to date with charges and what to expect in terms of the costs. Thanks again

1 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you for your review. We appreciate the feedback and great to read you find our communication and efficiency are exceptional. Best Wishes.

Rosemary Alderson, Family team. Teesside office.

Rated 5 out of 5 stars

Exceptional service!

Our experience of Knights in Stockton has been exceptional. Especially Rosemary Alderson who handled our case with care and sensitivity whilst providing the very best legal advice.

1 October 2025
Unprompted review
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Reply from Knights Professional Services

We are pleased to read your review Rebecca. Thank you, and it was a pleasure to be able to help you.

Rosemary Alderson, Family team, Teesside office.

Rated 1 out of 5 stars

Really disappointed with this company

Really disappointed with this company. They have recently took over another company and that company made some errors in my elderly parents conveyancing, both the sale and purchase of their new home. At the time they wanted a piece of land removed from the title deeds and seperated from the sale. Some years later when looking through my parents documents I find that it has been done incorrectly. The first person I spoke to at knights indicated that the issue was indeed incorrect and that they would possibly be able to rectify the issue if I paid the disbursements, which I was happy with that would be the right thing to do.

A week or so later and me having to chase (as they probably thought the issue would go away) they have basically said that they dont want to sort it out and sent my parents to a link to sort it out themselves.

Lovely practice Knights, nothing in it for them so no compassion, no responsibility no apology.

Disgraceful service from a lawyer.

***Avoid at all cost*** use another

1 October 2025
Unprompted review
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Reply from Knights Professional Services

Hi Julie. Sorry to hear you are unhappy. If you do need our support to remedy this with HM Land Registry, rather than doing it directly, then please get in touch. We're happy to help. Please ask for our Operations Manager in Residential Property.

Knights

Rated 5 out of 5 stars

Sammie, Saskia and Jamie- Knight’s Oxford

A friend of ours recommended Knight’s for our house purchase, and we can’t have asked for better solicitors.

Sammie, Saskia and Jamie from Knight’s Oxford are absolutely top notch. Unfortunately, our sellers had terrible solicitors, and Knight’s helped us navigate what would have been an extremely stressful house move. We had regular updates and seamless transitions between solicitors when Sammie went on maternity leave.

The whole experience has really taught us that you get what you pay for and NEVER to go cheap.

Thanks a million!

30 September 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Lizzie for such a complimentary review. We are delighted to read your review and to have been able to help guide you through the purchase process.

Jamie Noel, Saskia Gokani and Sammie Clegg. Oxford office.

Rated 5 out of 5 stars

Exceptional professional service

Truly professional and attentive service from Gethin Lloyd, assisted by Jack Wilcox. They were responsive, knowledgeable, helpful and practical throughout our property purchase. This made everything a breeze from our side!

We could not recommend them more highly and would certainly use them again.

Dave and Adelle Cooney

22 April 2025
Unprompted review
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Reply from Knights Professional Services

Hi Dave and Adelle,
We really appreciate your kind words and are delighted you would recommend us. Thank you and we hope to be able to help again in the future.

Gethin Lloyd, Jack Wilcox. Chester office.

Rated 5 out of 5 stars

Great service

From start to finish Ian Peach and Samantha Kidd were exceptional
I would strongly recommend that people use these solicitors.
I wouldn't hesitate to use them again in the future
No question seemed to small or trivial to them

25 September 2025
Unprompted review
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Reply from Knights Professional Services

Joy, it was our pleasure to help you and thank you for taking the time to leave a review for us. Your kind comments are very much appreciated.

Ian Peach, Samantha Kidd. Portsmouth office.

Rated 5 out of 5 stars

Laurence Julie and Marina

Laurence Julie and Marina were excellent when buying my house. They were very thorough, efficient and nothing was too much. Thankyou once again and I will be using them in the future

Gov

23 September 2025
Unprompted review
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Reply from Knights Professional Services

We will be pleased to help you again whenever you need us Gov. Thank you for such a lovely review.

Laurence Warnell, Julie Ashby and Marina Beilby. Ascot office.

Rated 5 out of 5 stars

Effective

Effective, efficient and excellent communication. I couldn't recommend this legal firm enough.

1 September 2025
Unprompted review
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Reply from Knights Professional Services

We are pleased to receive such a great review Becky, thank you so much.

Knights

Rated 5 out of 5 stars

Professional service of the highest quality - delivered by people who clearly take pride in their work & services provided to their clients

The level of professional service given to me by both Hannah and Louise (especially Louise) was of the highest standard possible (and i am from a professional services background).
Even third parties acting on my behalf associated with the transaction commented on their efficiency and speed of response.
I could not say enough about how impressive they were in what was a long drawn out process (through no fault of theirs).
I would be only too delighted to refer anyone to Knights - top class service delivered in a most professional yet also extremely personable and friendly fashion.
Thank you so much

31 August 2025
Unprompted review
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Reply from Knights Professional Services

Damien, thank you for such a complimentary review our service. We really do take pride in our work and it is great to see that it is recognised and appreciated. A pleasure to help you, and we would be delighted to receive a recommendation from you.

Hannah Page and Louise Nunns, Brighton office.

Rated 1 out of 5 stars

My now wife used Knights in Sheffield…

My now wife used Knights in Sheffield for our pre nup. The initial quotation was for between £900 to £1400, well to our astonishment we ended being charged £4800 an increase of 533% over the lowest quote we were given. At no point was my wife told that she had exceeded the £1400. The whole process was more like going through a divorce. The final part of their invoice came the week we got married which caused a major rift between us both. I had a couple of questions regarding the invoice but the solicitor wouldn’t answer me as I wasn’t her client , this despite the fact my now wife had given the solicitor her permission to speak to me as her agent. Our questions still remain unanswered despite having paid Knights invoice in full. I would strongly advise against using Knights to provide a pre-nup service unless you are well prepared to accept what feels like extortion

Many thanks for your response , however whilst you state that you have responded to my wife, my wife has responded to yourself requesting that you answer the two questions that I had raised. Yet neither my wife or myself as her agent has received a response to the questions raised.

11 September 2025
Unprompted review
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Reply from Knights Professional Services

Unfortunately, we are not able to respond to your comments as you are not our client. We have communicated directly with our client on this matter.

Knights Professional Services Limited.

Rated 5 out of 5 stars

Assent of property

Manpreet Saggu from the Solihull office aided me with my ;ate parent's house. Initially it was to sell it as executors of the wills, but as time passed, and circumstances changed, I decided to move in. This prompted a change to Manny aiding me the Assent instead.
It's not been the easiest journey and his steady patience has stood testimony to how good I believe he is at his job. I believe he carried out due diligence at all times, and the transfer was eventually a smooth one.

9 September 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Sarah. Navigating matters such as these are often sensitive due to sad circumstances. We are pleased to be able to offer our help and support during a difficult time for you and your family and make sure everything is taken care of as it should be for you.

Manny Saggu, Solihull office.

Rated 5 out of 5 stars

Very professional and overall excellent…

Very professional and overall excellent experience purchasing a house with Jamie Noel and the rest of the team. Thoroughly recommended.

29 August 2025
Unprompted review
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Reply from Knights Professional Services

Thanks Rob, a pleasure to help and really pleased to read your review. We would be delighted to help again and receive your recommendation.

Jamie Noel, Oxford office.

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