Knights Professional Services Reviews 932

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 283 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professionalism, often highlighting their quick responses and efficient service. Many people found the communication excellent, appreciating how easy it was to contact the team and receive prompt updates, making their overall experience smooth and stress-free. However, some customers were dissatisfied with the service, mentioning issues with delayed final documents and a lack of response to complaints. A few other people also felt that the firm was incompetent in managing estates and property transfers, leading to high fees and poor account recording.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their responsiveness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting their helpfulness, professionalism,... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers found the communication clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We cannot speak highly enough of Kate Herbert. Our house sales and purchase was meant to be straightforwards, it was anything but. from the very beginning Kate made the process simple and her response... See more

Company replied

Rated 5 out of 5 stars

We recently sold our property in a very tough market and this is the second time we have worked with Laurence Warnell. He is thorough, fast, honest and straightforward. Marina Beilby was also excellen... See more

Company replied

Rated 5 out of 5 stars

Sale of my mother's bungalow was handled by Rachel at the Newcastle-under-Lyme office, whom provided the best possible service in dealing with all matters promptly and efficiently even to the point of... See more

Rated 5 out of 5 stars

We have worked with Rachael Billam and her team for 11 flat sales over the past 2 years. We have been extremely happy with their professionalism, friendly communication and the speed at which they wo... See more

Company replied


Company details

  1. Legal Services
  2. Conveyancer
  3. Employment Lawyer
  4. Family Lawyer
  5. Immigration Lawyer
  6. Tax Lawyer

Written by the company

Knights is unique in the UK legal and professional services sector and we are redefining our industry. Continuing to increase our geographical coverage and build the scale of our operations, we have become one of the largest collaborative professional services teams in the UK through our strong culture and corporatised model, meaning Knights is now increasingly becoming recognised as the business of choice for more clients and professionals. Pioneers for a new type of professional services business; we operate a unique and proven model which has created a strong and resilient platform for growth. We continue to make good progress against our vision of leading the regional market in the UK, consistently delivering high quality services to our clients across an ever-increasing range of services and sectors. More than 1,100 professionals now work as one team offering a distinctive blend of local knowledge aligned with national capability and presence to deliver a premium client experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

932 reviews

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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We have no hesitation in recommending…

We have no hesitation in recommending Ian Peach and Samantha Kidd of Knights Solicitors, Portsmouth. They were diligent, professional, and always available whenever we had queries or complex paperwork to sort out. Their attention to detail and willingness to go the extra mile made the entire process much smoother.

24 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you very much Maureen. We really appreciate your feedback and are pleased to read you would recommend us.

Ian Peach, Samantha Kidd. Portsmouth office.

Rated 4 out of 5 stars

Great service

Great service, my solicitor was so helpful, understanding and kind. Very personal in his approach to my circumstances relating to my home sale
Would certainly use their services again.

27 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Geoff. A pleasure to help you and your feedback is very kind.

Manpreet Saggu, Solihull office.

Rated 1 out of 5 stars

Be aware of very high fees

Read the small print very carefully. Just had a very bad experience with their fee structure. They charge in 0.06 minute increments, as an example I sent a text to a solicitor and got charged £39:00 + VAT for the privilidge. Several emails back and forth you will be charged for every single one of them. Complaints procedure a waste of time as it's all in the terms you send them. Ruthless company.

24 October 2025
Unprompted review
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Reply from Knights Professional Services

Knights charge in accordance with our fee structure agreed by clients in our engagement letter prior to commencing work. An established and fair pricing practice, it is legal industry standard to work in six minute increments so as to only bill for the time spent on a matter. As we have corresponded directly to your concerns, we are somewhat surprised to see a one star review when the terms were known and agreed to prior. Should you wish to discuss further, please contact us directly.

Knights.

Rated 5 out of 5 stars

Overall a fantastic experience with…

Overall a fantastic experience with Knights.
Extremely efficient. Very well kept up to date with everything going on. Very attentive.
Nothing was ever too much to ask very and always a very fast response.

24 October 2025
Unprompted review
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Reply from Knights Professional Services

Thanks Kara. We really do appreciate your time to leave a review. It was a pleasure to help and glad your experience was so positive.

Manpreet Saggu, Solihull office.

Rated 5 out of 5 stars

Safe hands with in-depth knowledge and very effective comms! From our initial conversation with…

From our initial conversation with Louise Jones we knew we were going to be in safe-hands with an experienced team well versed in complex transactions involving listed properties. It must be said that our lead Conveyancer, Jordan Oakes, was superb throughout. A very effective communicator keeping us fully up-dated at all times. Thank you!

26 February 2025
Unprompted review
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Reply from Knights Professional Services

Thank you William. We are delighted to hear you felt in safe hands with our team We really are proud of our service and we agree, communication is key.

Jordan Oakes and Louise Jones, Worcester office.

Rated 5 out of 5 stars

Great service every time

Having used Knights both for selling our old property and buying our new one this year, we have nothing but the highest regard for Rachel and Dagmara, who were always calm, friendly and responsive to every situation that arose. Would recommend them to anyone who wants the best advice and most professional of services.

23 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Mr Low. We both would like to say thank you for your kind words and we enjoyed sharing your home moving journey. We look forward to being of help again in the future.

Rachael Burrow and Dagmara Blachut, York office.

Rated 5 out of 5 stars

The services of Knights are superb

The services of Knights are superb. They are highly professional with their job. I can confidently recommend them to my friends and families

22 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Chloe. We are really pleased to continue our long relationship with you on this matter having acted previously. Your kind comments are appreciated very much.

Rachael Burrow and Dagmara Blachut, York office.

Rated 5 out of 5 stars

Purchasing my property was seemless !

Well, I have just completed the purchase of my property with Knights Professional services acting on my behalf. What could have been an incredibly stressful time, I could not praise them highly enough and I am still surprised at how smoothly the process went. Everything was explained carefully and all my questions were answered. I will have no hesitation recommending their services to family and friends. I would like to mention Fiona Tapp AND Gethin Lloyd in particular. The phone call I received at 14.07pm on the 29th September to say the deal was done & I owned my property could not have been sweeter. So thanks to you both for your professional service.

29 September 2025
Unprompted review
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Reply from Knights Professional Services

Your kind words are very much appreciated Laura. We are delighted to receive your feedback and would be pleased to help you again. Best wishes in your lovely new home.

Fiona Tapp and Gethin Lloyd, Chester office

Rated 5 out of 5 stars

BIG THANK YOU

I would like to say a big thank you in particular to Manny and Heather. Selling a property is very stressful, I had no idea. But both Manny and Heather helped me every step of the way. When I couldn't understand what was needed, literally talking me through various questions to updating me each step of the way. I know there are firms that may charge less, but I will never regret choosing to use Knights. I felt like my case mattered, and I always had an email or telephone reply the same day if not in a mater of an hour or two. And I would like to add extra big thank you when toward the end of the process the other side was being difficult and unreasonable. Manny and Heather allowed me to express my anxiety and were very reassuring. And the icing on the cake was that they somehow managed to complete on the day that I needed them to! I would recommend Knights to anyone, in particular Manny and Heather. They will look after you, as they did me. Kindest regards, Sandra Bonasso

30 September 2025
Unprompted review
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Reply from Knights Professional Services

What a lovely review and we are so pleased to have been there to help when you needed us most Sandra. Thank you for your feedback and we would be delighted if you were to recommend us.

Manny Saggu and Heather Povey, Solihull office.

Rated 5 out of 5 stars

Thorough, efficient, professional - and human

It's so rare to discover a professional service that gets it right in all aspects.
My sister and I engaged Emma Walker-D'Cruze to help us with a challenging house sale while she was working for Rix & Kay, which was acquired shortly afterwards by Knights.
She is not only a thorough and efficient professional, but also exceedingly personable and courteous.
Emma helped us through a challenging period in a calm, professional - yet human and sensitive - way.
We were especially grateful to her for invariably reacting promptly to developments and keeping us informed - something notably absent in the experience of friends and family.
Total fees came in only slightly over the estimate (as she had warned us they might), but it was worth it for the piece of mind her assured - and reassuring - manner gave us.
I will not hesitate to engage Emma - and Knights - in the future.

20 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your thoughtful and generous feedback. It is lovely to hear of your experience and we appreciate your time to share your comments. We look froward to assisting you again in the future.

Emma Walker-D'Cruze, Brighton office.

Rated 5 out of 5 stars

Conveyancing sale and purchase

We have recently completed a new build purchase and we were advised by Kirsten Wickham at Knights, on recommendation from the developer Wyatt Homes. We have been entirely satisfied with Kirsten's support and advice, which included navigating one or two challenges in our buying chain. Communication was excellent throughout.

20 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Graham for your kind feedback. It was a pleasure to help you with buying your new home and we hope you are settling in nicely.

Kirsten Wickham, New Homes Portsmouth office.

Rated 5 out of 5 stars

Outsander support

The service provided by Jodie and her team (at the Portsmouth branch) was outstanding. They could not have been more helpful in making our house purchase as easy as possible. They get top marks - 10/10!

17 October 2025
Unprompted review
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Reply from Knights Professional Services

Thanks Philip for your review. Great to read your comments on our service. We hope you are settling in nicely to your lovely new property. It was a pleasure to help you.

Jodie Coy, New Homes, Portsmouth office

Rated 1 out of 5 stars

They lost a relative’s will but won’t help us

My wife’s stepmother was Knights’ client. She had a will drawn up in 2020 and stored it at the solicitor’s “strong room”. She died but Knights have lost the will. For probate we need a letter from Knights acknowledging they lost the will but they just ignore our requests. They won’t answer this because I’m not a paying customer, sadly their customer is dead but they’ve left a big mess for us! Just common decency should apply, they have created the problem, help us fix it.

14 October 2025
Unprompted review
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Reply from Knights Professional Services

Hi Mr Gordon, sorry to hear about this. Please could you get in touch with enquiries@knightsplc.com and we will look into this for you? Thank you.

Rated 5 out of 5 stars

A huge thank you to Charlotte Goodson…

A huge thank you to Charlotte Goodson and Lucy McKenna from Knights for their amazing support throughout the whole process! 🤍
They made everything smooth and stress-free, guiding us with professionalism and care from start to finish. Communication with them was excellent, always clear, friendly, and prompt.
We’re so grateful for all their help and would highly recommend them to anyone looking for reliable and efficient solicitors!

Alex & Tomasz Lentkiewicz

26 September 2025
Unprompted review
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Reply from Knights Professional Services

We really appreciate your kind words. Thank you Alex and Tomasz, it was great to work with you both and we hope you settle in well to your beautiful new home. We would be delighted to receive a recommendation from you.

Charlotte Goodson, Lucy McKenna. New Homes, Portsmouth office.

Rated 5 out of 5 stars

Responsive and Professional Legal Support

We are really grateful to have Julia Suarez of its Exeter office as our solicitor helping us through to complete our first time property purchase in the UK. Her professional knowledge in the real estate industry combining with Knights’ supporting team are making the whole transaction moving forward very smoothly, and meeting our target completion date in a timely manner. We would not hesitate to recommend both Julia and Knights to anyone who is looking for legal services in buying or selling property in the UK.

16 May 2025
Unprompted review
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Reply from Knights Professional Services

Thank you Joseph for you kind comments. We are delighted to read of your experience with Knights and would be pleased to receive a recommendation from you.

Julia Suarez, Exeter office.

Rated 5 out of 5 stars

Sale of flat

We recently sold a flat and were guided by Joanne Robinson. She made the whole process easy, was very friendly, professionally and diligent. The communication with her was very good, she kept us constantly informed and was extremely quick to respond to any queries. I can highly recommend her.

19 September 2025
Unprompted review
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Reply from Knights Professional Services

What lovely feedback, thank you Mrs Wallace. It was a pleasure to help and your recommendation would be most appreciated.

Joanne Robinson, Beaconsfield office.

Rated 5 out of 5 stars

Professional & Diligent Residential ConveyancingTeam

When we sold a property several years ago, our buyer used Angela Arnold at Rix & Kay in Brighton. We were very impressed with her professional can-do approach and when we had another property in the same building to sell, we appointed Angela and her team to act for us. It proved to be a wise decision as there have been a number of hurdles along the way. That included Rix & Kay being merged into Knights. Angela brought Charles Hincks in to her team to manage the process and liaise with the buyer’s legal team. Charles has been diligent and responsive and capably brought the sale to a successful conclusion today. We have no hesitation in recommending Angela’s team, and in particular Charles. We will certainly engage her team again.

8 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your thoughtful review and for placing your trust in us once again. Your recognition of our professionalism and dedication means a great deal to the whole team here at Knights. We truly appreciate your recommendation and look forward to working with you again in the future.

Angela Arnold and Charles Hincks. Brighton office.

Rated 5 out of 5 stars

Our experience of buying a house as pensioners

We were very pleased with the professional service we received from Jordan . He made it easy for us to purchase a another property without undue stress We would certainly recommend Knights.

25 September 2025
Unprompted review
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Reply from Knights Professional Services

That is great to hear you found the process of buying your home 5*. We really appreciate your time to leave such lovely feedback.

Jordan Oakes. Worcester office.

Rated 5 out of 5 stars

Simply the best

I have used Thursfield and latterly Knights to sell 2 properties and purchase 2 properties over the last 5 years. I would use them every time, as they are approachable, friendly and professional in all their contacts. Helen Martin-Bell has guided me through the last purchase and sale of a property and has provided an exceptional service. She has been so patient when I did not understand and kind in her approach. I could not have asked for a more empathetic solicitor. Thanks to all the staff. I will definitely be in touch when I next need conveyancing services.

24 September 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful feedback and for your continued trust over the years. We’re delighted to hear that your experiences with our team have been so positive. We take great pride in providing clear, patient, and empathetic support, so your kind words mean a great deal to all of us at Knights. We truly appreciate your loyalty and look forward to assisting you again with any future property transactions.

Helen Martin-Bell. Nottingham office.

Rated 5 out of 5 stars

Brilliant service from start to finish from Sharon Jordan and Philippa Jacks at Knights plc, Nottingham

Brilliant service from start to finish. House sale and purchase can be immensely stressful - for a host of reasons. To have a calm, diligent, responsible legal team “batting for you”, as we had with Sharon Jordan and Philippa Jacks as our lead contacts, ably supported by Georgia Driver was hugely beneficial.
We felt at all times that they really cared as demonstrated by their regular contact, both by telephone and email. We were never left in any doubt that their finger was firmly on the pulse.
We use Knights plc Nottingham for other legal aspects and can absolutely confirm that as a company their professionalism is without peer, and attention to detail exemplary. A really great legal firm to deal with. Well done, all!

3 October 2025
Unprompted review
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Reply from Knights Professional Services

Thank you so much for your wonderful review and kind words. We’re so pleased to hear that you felt supported throughout your sale and purchase — we know how stressful the process can be, so it means a great deal to know our calm and consistent approach made a difference. We truly appreciate your trust in us and in Knights for your wider legal needs. It’s been a real pleasure working with you, and we wish you every happiness in your new home.

Sharon Jordan, Philippa Jacks and Georgia Driver. Nottingham office.

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