Absolutely love this clothing brand! The quality is top-notch, and the fit is perfect. Every piece feels carefully crafted, with attention to detail that really makes them stand out. The fabric is sof... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What a horrific experience. I needed get a tracking number after a week no tracking number. I’D NEVER BUY FROM THESE PEOPLE AGAIN!! no tracking number! Emails said the package was only be 24hrs awa... See more
I was very sceptical about buying from this company, given the number of negative reviews here. I bought an outfit after measuring myself accordingly. It just arrived a few hours ago and it's a little... See more
Company replied
I made an order and one of the items were out of stock; Fiona reached out to me and tried to assist me the best way possible to find an alternative within a $3 difference so I could’ve gotten my i... See more
Company replied
Company details
Written by the company
Here to Help We're an online global women's fashion store. Our prices are pretty cheap cause we're doing business directly with the factory. We sell our products worldwide, wherever you are, we can ship to you. Please us if you need any help.Our customer services will reply to you within 48 hours. Work Day: Monday - Saturday 9:00AM--6:30PM (UTC/GMT+8)
Contact info
3.6
Average
855 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got a quick response and the error…
I got a quick response and the error was corrected immediately.
Thank you.
7 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Our customer service team is professional, and both service quality and response speed are top-notch.
Looking forward to more orders from you.
Best Regards,
The service is good and the customer…
The service is good and the customer service they know how to take care about customer and I appreciate them thanks
18 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Our customer service team will always consider the problem from the customer's perspective, so please don't worry about anything.
Looking forward to more orders from you.
Best Regards,
Love the clothings and the customer…
Love the clothings and the customer services is great. This is my now place to shop for all items for all occasions
17 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your support and trust.
We are always launching new and popular products, you can always pay attention to our website.
Looking forward to more orders from you.
Best Regards,
Responsive and answered all my questions
Responsive and answered all my questions
14 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your trust.
We are very happy that your problem has been solved.
Looking forward to more orders from you.
Best Regards,
I spoke with customer service Mandy who…
I spoke with customer service rep Mandy who with very quick in responding and solving me issue with my package and left me at ease and with a smile
12 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your compliment.
We will definitely do better and better.
Please continue to support us.
Best Regards,
At first i was very upset that my…
At first i was very upset that my package was delivered at the wrong address.
and all I wanted was my money back, however emailing with sandy was very helpfull. she make sure the shipping company that lost my package paid it back and she gave me a refund
thank you sandy
11 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your support.
We always provide excellent service to every customer, so you don't have to worry about any problems.
Looking forward to more orders from you.
Best Regards,
MY MIND WELL AT EASE ....🤗
I'm a first time shopper here and I had some difficulties placing my order at fist then a friend assisted me and it went through. With all the new regulations and stuff I was worried but then I reached out to them and I got tracking status and everything.
Customer service was exceptional and my worries were at ease.
Can't wait to see my package to tell them I'm in the KNOWFASHIONSTYLE FAMILY!!!
12 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your trust.
It is our honor to have your support and trust.
Looking forward to more orders from you.
Best Regards,
I ordered a dress 12 days ago have seen…
I ordered a dress 12 days ago have seen a tracking number or nothing these people are scam artists better put my money back it's going to be a bad understanding on their end is this a real company
1 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear about this.
When you receive the tracking number, you need to search on the logistics website https://www.17track.net/en. It may be that your search method is incorrect. We suggest you contact our customer service team to help you.
Contact information: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
I Love this site and the quality of the…
I Love this site and the quality of the products are amazing
11 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your support.
Your support is our driving force. We have been launching new styles all the time, which are designed by excellent designers and are all popular styles.
Looking forward to more orders from you.
Best Regards,
My first time ordering my order came so…
My first time ordering my order came so quick.
I ordered again and my order is delayed. I think it's due to their holiday.
I contact customer service and they insured my items would be shipped immediately.
10 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your trust. Yes, if you have any questions, please feel free to contact us and we will give you a satisfactory answer.
Best Regards,
Fiona was great really help me alot…
Fiona was great really help me alot really appreciate sent my refund in no time has one of my order was not in stock just waiting on my order now thank you fiona order
10 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
It is our honor to have your support and trust.
We will definitely do better and better.
Best Regards,
I made an order and one of the items…
I made an order and one of the items were out of stock; Fiona reached out to me and tried to assist me the best way possible to find an alternative within a $3 difference so I could’ve gotten my items shipped within a reasonable timeframe. I was thoroughly impressed as she also helped me with
PayPal as my difference was above the $3 difference. Thankfully my order is now on its way.
Knowfashionstyles customer service is top notched. Thank you and continue to be as professional as you
Can be . Appreciate you ?!!
7 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We have always been honest with every customer. We will always provide excellent services and high-quality products to every customer and look forward to more orders from you.
Best Regards,
Response
My experience was great due to the fact that I could communicate with the customer service and get my order fixes. Great response timing.
6 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your compliment. Your support is our driving force.
Looking forward to more orders from you.
Best Regards,
At first I had lost faith in Know…
At first I had lost faith in Know Fashion.
I had placed an order with the payment showing. No one had reached out to me after many attempts to find my package. Fiona came back to me reassuring me that the package will be delivered, hence restoring my faith. Hats off to Fiona
28 January 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Place an order on our website, you don't need to worry about any problems. If you have any doubts, you just need to contact us and you will get the answer.
Looking forward to more orders from you.
Best Regards,
The product was as described
5 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Our products are always the same as shown on the website. We are famous for our integrity, so you don't have to worry.
Looking forward to more orders from you.
Best Regards,
I requested information about returning…
I requested information about returning an item bought for a smaller size , based on the website it has the exchange policy stating that you have to contact the customer service support to request sending a product back still waiting for a resolve no more ordering from this company for me and will tell my friend not to order either based on the poor customer service
4 February 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear this news.
If you have contacted us, our customer service team will contact you as soon as possible. It is possible that you did not see our reply or our reply email went into your spam folder. We suggest you check again.
If you do not see it, you can contact our customer service team again: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
Shipping takes too long!
Shipping takes too long!! It’s been two weeks since I’ve placed my order. The tracking number has been at a stand still for a week now.
23 January 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Please do not worry about the parcel being in transit. The logistics information will only be updated when the parcel arrives at the next important location for scanning.
You can contact our customer service team to get the latest information: https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
Don’t waste your time shopping here
Don’t waste your time shopping here. Brought 2 dress from them which took a long time time to be delivered. The quality of the fabric are very poor. It’s been several months now since I buy and I have no intention of wearing those clothes. One of the dresses material looks n feels like it’s made from a raincoat material. Very , very bad quality clothes are on this site . Don’t Shop!
19 August 2024
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
We are very sorry to hear about this situation.
If you are not satisfied with our products, please contact our customer service team for communication, and we will definitely give you a satisfactory solution.
https://www.knowfashionstyle.com/Contact-Us-n170136.html
Best Regards,
Terrible. The items take forever or and the tracking it is terrible. But customer service quick to respond by email.
21 January 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Thank you for your compliment.
Our customer service team is professional, and the response speed and package delivery speed are fast.
Looking forward to more orders from you.
Best Regards,
Amazing cloths
The cloths fit perfectly and the delivery was fast too
24 January 2025
Unprompted review
Reply from Knowfashionstyle
Dear Customer,
Our products are all standard US sizes, you only need to place an order according to the size you usually wear.
In addition, you can also refer to the size chart below the product details, which can better help you choose the size.
And we have been cooperating with excellent transportation companies, so you don't have to worry about the speed of package transportation.
Looking forward to more orders from you.
Best Regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.