Knuffelwuff Reviews 

I brought a bed from this company a couple of yrs ago, well worth the money, only wish I had found them sooner. The cover had started to wear a bit thin so ordered a replacement, no problems came very quickly. Unfortunately a few weeks down the line the stitches along the front came undone, got in touch with knuffelwuff who replied straight away asking for pictures. I sent pictures, again they came straight back to me and a new one Is in the post. No problems very happy with this company. When my four legged friend wears this bed out there is only one company I will be ordering from .

I ordered a dog bed on the website; measurements were not even close to the measurements stated on the website. Therefore it was way too small for my dog! I asked for a return label by email and got one, only to find out I had to pay €19 (!!) to send it back. I sent another email asking for a solution for the problem, as the measurements were not as promised.. just never got an answer back! Very poor costumer service and service in general; will never recommend this company or consider buying something again from them ;-).

DO NOT USE
I wouldn’t even give 1 star but had to give something
I have already written a review about this company, receipt of right hand bolster bed, the saga goes on after waiting 20 days for bed no 2, it finally arrived unexpectedly as they had given me wrong tracking no. The bed is now ripped after only having it for 2 weeks, it’s the cover underneath so I have requested a new cover as it zips off
They have asked me to return the damaged bed, which I have to purchase packaging for, they reckon they will refund, which after reading the reviews I doubt very munch, they have practically called me “stupid” during email conversations. Rude, unhelpful customer services.

Great quality bed, small problem sorted out quickly in a friendly and efficient manner.
Paul Wilson

I read the reviews after placing my order for an Emma bed and was a bit concerned about the outcome.
The bed was dispatched within the timeframe stated with the bed arriving a week later.
The bed was in perfect condition and as described.
My only criticism is that the parcel carrier did not update the tracking, so it arrived unexpectedly but luckily we were at home to receive it.

Products good but customer service disgusting and rude. We ordered a bed and they sent the wrong one, we notified them and they rudely told us we would need to pay for it to be returned, even though it was their mistake. They refused to accept any responsibilty and it has taken us weeks to get this issue resolved. Do not use this company 😢

I spend quite some time chasing a senior bed for our 8 year old dog. We ordered two different variants for our dog at Knuffelwuff. Time of delivery was within a few days, and the quality/design of the beds are absolutely perfect. Much better than what we have seen in multiple physical pet shops here, and at much lower prices. We are very pleased, and do recommend this brand to alike dog owners. I really don’t understand the bad reviews here?

Very surpsied with the bad reviews. I bought a dog bed from this company several months ago, it is excellent quality and was delivered quickly and it was very well packed.

I wish I had read these reviews before I ordered a dog bed from Knuffelwuff. I purchsed a bed around 3 weeks ago, which turned out to be smaller than expected. I contacted the Customer Services who took a couple of days to reply to me. I was told to reorder and pay for the replacement bed and then a returns label would be sent to me.
I tried several times to order a new bed but my Credit Card was refused. More contact. All they said was use another card. I did this, twice and the new card was refused again. More contact and was told again to use another card! Very rudely in fact as all they said in a curt note was,
'In this case use a new card'
Both are working fine as I have just used them elsewhere. How many cards do they expect me to have?!
I am now stuck with a bed I cannot use. I won't try sending the bed back myself due to the cost and the fact I doubt that they will accept it, having read the previous comments.
The long and short of this is, the Customer Services Team is very rude and unhelpful and I most definitely would NOT recommend Knuffelwuff to anyone in the UK.

I should have read the reviews here before ordering from this company. Do not do it. Terrible and rude customer service. It's taken over 2 weeks for my delivery to arrive when the estimated delivery date is 4 days on their website.

I purchased a dog bed at Christmas for a friend. After 3 months the bed started to fall apart. The fabric started shredding. I emailed the company and sent photos. The company said it was wear and tear and refused to do any thing about it. Who would buy a dog bed that is only expected to last a few weeks? A terrible customer service attitude. I will never purchase from them again!

Ordered a bed and an inner mattress for a wicker bed. The bed was fine; however, the faux leather insert mattress is not fit for purpose. My dog stood on the mattress and the material ripped! Contacted Knuffelwuff and they weren't interested in providing an alternative, or a refund even though their product is not fit for purpose.

Appalling customer service, dimensions of the product were misleading to say the least, so had to return at my own expense as they refused to pay for return shipping. Then proceeded to refuse the return from the courier so now it is being returned back to me.

I'm now one useless dogbed up, and £47 for the dog bed and £15 for return shipping out of pocket.

Vile company, judging by previous reviews backing up the rude and arrogant 'customer service' I experienced it's a wonder they have any customers left, and those customers who had a positive experience were just plain lucky.

I read the other reviews on the website and hesitated before ordering but my dogbed arrived today, a little later than imagined but the bed is really good quality, exactly as the picture and my dog is happily snoring away inside it, so am very pleased.

Poor and unfriendly customer service.
I ordered a dog bed from this company. As I tracked the delivery, I realised that the bed had been delivered even though I hadn’t received it. I queried it and was told it had been returned to them. No explanation even though I asked for one. No apology either. I was then asked whether I still wanted the bed. I asked for it to be sent.
A week later, I contacted them as I hadn’t heard back. They told me the bed was no longer available and that they had processed a refund. If I wanted another product, I had to order again.
I decided to buy from somewhere else. However I received a notification telling me that my delivery had been delayed. I was really confused. I asked them to confirm my order was cancelled.
After a week I still haven’t heard back and I haven’t received my refund.

Excellent customer service. Responded very quickly when I had ordered the wrong dog bed. Clear instructions. Very accommodating would have no hesitation to order from them again.

I didn’t realise this company was German until I read the reviews. I got really worried by all the bad reviews but I’m not sure why there’s so many!

I ordered my dogs bed on Sunday and got it yesterday (Thursday... so the 4 day delivery they stated on their website).

I emailed asking how I pop it in the washing machine and got a reply within 24 hours. Please everyone DO NOT believe all these bad reviews. I’ve had a great product, delivery and customer service!

I don’t usually write reviews but I felt the need to due to all the bad ones...

Brilliant, communicative service. They told us the delivery may be delayed, it was very quick. Can’t fault the company, website, or the excellent, well made dog bed.

After quite a lot of toing and throwing over where my order had gotten to, I was delighted to receive what is possibly the best and comfiest bed for my pooch I could have asked for. Excellent quality. Would highly recommend.

Dog bed is actually good quality, but was far too small so I returned it to Germany. Tracked all way....company refused delivery 3 times and it is now at a holding depot...so stalemate. I understand...these things happen. What has shocked me is the appalling attitude of their customer services, rude, abrupt sarcastic emails. Applying for refund through PayPal....this is not the way to do business .