They offer great services with a good interest rate on balance, no minimum balance required. Cash back, cover, payment plans, extra cashback with scores of businesses all for little to no fees depend... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Koho is the easiest way to get and use a credit card. You can use it virtually, pay bills, have automatic withdrawal when they require a credit card. There are so many ways that Koho can make your dig... See more
Company replied
I enjoy everything about my account with KOHO. The hope very soon KOHO will have a mobile cheque deposit option, so I can close my separate account at a bank that offers it. Also being able to ha... See more
I had a hard time finding contact information and it would not let me live chat unless I logged in but it also wouldn't let me log in so there's that . Customer service was great they worked hard at f... See more
Company replied
Company details
- Non-bank financial service
- Alternative Financial Services
- Financial advisor
- Financial Institution
- Money transfer service
Written by the company
KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.
Contact info
601 West Broadway, Suite 400, V5Z 4C2, Vancouver, Canada
- trustpilot@koho.ca
- www.koho.ca
GET AHEAD. STAY THERE.
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
KOHO is the best bank I have found bar…
KOHO is the best bank I have found bar none. They gave me a small overdraft, which I managed well, and it wasn't long before my limit was increased to the maximum coverage.
I was approved for a small line of credit that I can use when it is a really tight month. I, as per agreed, pay it totally off by the due date and this is reported as an on time payment to the credit bureau. Both products are helping repair my dismal credit score.
I have recently utilized KOHOs Financial Coaching Service. It has been amazing. My coach took her time with me. I made my monthly budget up, and she reviewed it, giving me excellent suggestions on changes I could make. She explained everything well and very clearly. It was a very positive experience. I'm happy to say by July 31st, I will have both of my loans, and my overdraft completely paid off!!! At this point, I should be able to stay out of my overdraft, except for emergencies. I will also have my credit card card totally paid off! I will continue to put my groceries, pet needs, and household supplies on here, but I will be able to pay it off in full before the due date each month. On top of this I should be able to save 200 a month in my smash account (an unbreakable metal box where I save for my wants, and another $150 to $200 a month to my vault for my neefs as they arise!
Without KOHO taking a chance on me with my poor credit score, it would not have improved by 100 points over the past year. Without the Financial Coach service, which is free with the Everything Plan, I know I would still be sinking and not making slow steady progress. The personal coach is understanding, nonjudgemental, and has one goal: To teach you how to manage your budget in the best way possible so your bills are paid automatically and on time monthly. Plus, show you that even on a very limited budget, you can save as well. The months of June and July are going to be tough, but the short-term pain is definitely worth the long-term benefits.
There is no service on KOHO that doesn't benefit those of us with a bruised or no credit history. The personal financial coaching service is by far the best one I have come across and used to date!
Thank-you coaches L and T. Your advice has been invaluable! As well, thank you KOHO for finally offering a banking service that looks at the whole customer and not just their income and bank account! I recommend you every chance I get!
15 May 2026
Unprompted review
It's going good
21 May 2026
Needs mobile cheque deposit option and higher cover limit
I enjoy everything about my account with KOHO.
The hope very soon KOHO will have a mobile cheque deposit option, so I can close my separate account at a bank that offers it.
Also being able to have a higher cover limit would be amazing.
21 May 2026
Koho is the most helpful money lending…
Koho is the most helpful money lending app I ever used and it also offers lots of other services, so comprehensive it feels like banking with extra extras!
18 May 2026
Good service
18 May 2026
Got my girlfriend to open an account…
Got my girlfriend to open an account and never received the promised bonus.
15 May 2026
I just love the card with the $250.00…
I just love the card with the $250.00 limit but it would be very nice if the limit was $500.00.
18 May 2026
Fantastic features
Fantastic features, fast processes, quick e-transfers, great credit building opportunities & makes me giddy when I see my payroll alert that it’s been deposited!
20 May 2026
App is very intuitive and easy to use
App is very intuitive and easy to use, and I can close the ads easily so they don’t bother me, the transactions from my back to KOHO are super fast and easy, love the cashback too!
20 May 2026
Reply from KOHO
Thank you so much for your wonderful review! We're thrilled to hear that you're finding the app intuitive and enjoying the fast transactions and cashback features. Your feedback means a lot to us!
My friend is using this company and…
My friend is using this company and they have taken $1,400 and said it's coming back to them and has not come back has been taken down and they say there is nothing he can do about it I do not recommend this company would you want to do business with them when they treat their customers this way
20 May 2026
Unprompted review
saving money for something important
save money , cash back saved money for eye surgery in November 2024
20 May 2025
Reply from KOHO
Thank you for sharing your story with us! We're honored that KOHO helped you save for your eye surgery. It means so much to know our cashback feature made a real difference in reaching such an important goal.
The tools and services that customers…
The tools and services that customers expect from a leading neobank!
15 May 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Great bank
Koho is easy to use and it's online banking app is user friendly, having a physical card and a digital one makes shopping simple.
20 May 2026
Reply from KOHO
Thank you for taking the time to share your positive feedback! We're delighted to hear that you're enjoying the ease of use of our app and finding both your physical and virtual cards convenient for shopping.
Really good bank but cover up doesn’t…
Really good bank but cover up doesn’t make sense kinda scam & you guys need boost cover up for customers plus have more things more customers get money
20 May 2026
Reply from KOHO
Thank you for your feedback. We appreciate you taking the time to share your thoughts with us.
To clarify, Cover functions as an overdraft feature. You can see the Cover amount you're currently eligible for in-app!
If you have any questions about how Cover works or would like more details about your specific account, please don't hesitate to reach out to our support team. We're here to help!
I love how it wworks not like other…
I love how it wworks not like other bank does. Easy to use. I love it!
11 May 2026
Reply from KOHO
Thanks so much for the review! We really appreciate your feedback.
Reply from KOHO
We love to hear it!
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