I had a delivery of air conditioning units today and the delivery was on time. The delivery driver Darren was very helpful, carried all the units into my garage due my bad back, which was extremely gr... See more
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Simply nothing but praise for KOOLTECH!!! Have been working with Jason and the rest of the staff at KOOLTECH since we have been up and running as a company for past 6 years. Always go our of their wa... See more
I bought some aircon cleaning products from Kooltech. Their prices were the most competitive and they demonstrated excellent customer service when I contacted them with a problem which they quickly an... See more
Company replied
First time I’ve ordered and was really impressed with the level of communication both during my order process and when I experienced an issue with delivery which was UPS fault not Kooltech. Would defi... See more
Company replied
Company details
Information provided by various external sources
Established in 1979 Kooltech is one of the UK's largest owned distributors of Refrigeration and Air Conditioning products. Kooltech has grown through innovation from its origins as a manufacturer at its Hillington Road, Glasgow site to our brand new Head Office on Mossland Road, Glasgow. This purpose-built, state of the art facility allows Kooltech to provide a range of standard and Bespoke Design Solutions for both Refrigeration and Air Conditioning applications. In 1994 Kooltech began distribution of Mitsubishi Electric’s full range of Air Conditioning products. Today this product range has become a market leader and Kooltech are proud to be an exclusive distributor. In 2014 we celebrated a 20 year partnership milestone. Kooltech FOCUS on developing sustainable business partnerships. We are dedicated to delivering excellent SERVICE. Our PEOPLE work as a team, they care about our customers and developing their own skills and knowledge. We are Trusted by the industry to provide technical and cost effective solutions from initial selection and quotation through to after sales support from our technical applications and engineering team. Kooltech has also developed a range of bespoke products offering consultants, contractors and end users project winning advantages and benefits.
Contact info
Mossland Road 12, G52 4XZ, Glasgow, United Kingdom
- (+44) 0345 034 4180
- marketing@kooltech.co.uk
- www.kooltech.co.uk
Good prices and an excellent service
17 June 2019
Unprompted review
Reply from Kooltech
Hi Gary,
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!
Kind Regards,
Monica
Marketing Team
Great bunch of guys always willing to…
Great bunch of guys always willing to help out as much as they can !
14 June 2019
Unprompted review
Reply from Kooltech
Hi Sam,
We are incredibly grateful that you took the time out to leave us this note. We’d be glad to serve you again.
Kind Regards,
Monica
Marketing Team
competitive pricing.super quick…
competitive pricing.super quick delivery.
10 June 2019
Unprompted review
Reply from Kooltech
Hi Ken,
Thank you for your kind review.
We're pleased to hear that you are happy with our products and service - it's exactly what we aim for.
Kind Regards,
Monica
Marketing Team
Excellent service all round
Quick to answer question and first class delivery.
3 June 2019
Unprompted review
Reply from Kooltech
Hi Trevor,
Thank you for taking some time to leave a kind review for us. We're pleased to hear that you are happy with our products and service.
Kind Regards,
Monica
Marketing Team
I ordered from this company equipment…
I ordered from this company equipment to the value of £88.73, I wasn't at home when the goods been delivered so it had been signed by my wife, upon checking there was one item missing, I contacted the Hayes branch and talked to Brak, he confirmed that the order is complete and there nothing they can do about it! on the next day I went to the branch and spoke to him wasn't interested to sort out the problem with no apology as well, unfortunately at that time I have used most of the parts that I ordered, with the exception of 3 items which I returned, he charged me an administration fee for returning the goods! although I had been assured by the Manchester branch that there is no charge for returning unused goods. it was the worst experience ever and will never deal with this company again. Avoid at all cost
20 May 2019
Unprompted review
Reply from Kooltech
Hi ER,
Thank you for taking the time to provide feedback.
We would like to apologise for your recent experience and sorry to hear you were less than satisfied with our product & service.
We are investigating this internally and would be in touch shortly.
Kind Regards,
Monica
Marketing Team
Excellent service everything was quick…
Excellent service everything was quick an efficient without any issues
20 May 2019
Unprompted review
Reply from Kooltech
Hi Steven,
Thank you for taking some time to leave a kind review for us. We're pleased to hear that you are happy with our products and service.
Kind Regards,
Monica
Marketing Team
Order Thursday it’s says will deliver…
Order Thursday it’s says will deliver next day which is Friday today Monday at 10pm still not receive items,
29 April 2019
Unprompted review
Reply from Kooltech
Good Morning Nasim,
Our sincere apologises about the delay in receiving your order. Your order was sent out via a courier service on Friday 26th and unfortunately this courier service has been at fault for the delay. We have spoken to the courier and they have assured us that delivery will be today. Furthermore, a member of our Hayes team has spoken to you this morning to apologise about the service. We will use your feedback to continuously improve our service. We apologise for any inconvenience this has caused.
Kind Regards,
Sam
Marketing Team.
Great product and service
23 April 2019
Unprompted review
Reply from Kooltech
Hi Mark, thank you for your kind review. We're pleased to hear that you are happy with our products and service - it's exactly what we aim for.
Unreliable, untrue and patronising.
I've seen 2 positive reviews from in-store customers.
I've seen that this company has several national branches.
So, I thought this is fine, right?
Right NO! A few website description errors but a helpful assistant on the phone set the record straight - buy another product. Free next day delivery when spending over a set limit.
Ordered on Friday morning and all items are listed as in stock. A flurry of email confirmations followed. Come Monday and there is a morning delivery with some of my items from the local branch. Missing items are marked as on "back order". That's not a good start and I make a call to the local branch. When I try to find out how long does it usually take to delivery the "back order" items, I'm rather rudely corrected that ALL ITEMS ARE in stock but in other branches and they are likely to be with me by the end of the day, however he can check and let me know if that's the case. That's helpful... When I ask if he knows my number to call me back on, I get a patronising voiced answer that they DO have caller ID displays.
No, calls or additional deliveries on Monday. I call back on Tuesday to the other branch that is supposedly in charge of the missing items. The guy there tells me that they are responsible for the delivery of a part of the missing items and the rest is to come from yet another branch. Makes an apology, takes my number and promises to call back with details. Not waiting for the call back I'm getting in touch with the third branch and a girl there makes apologies, confirms that they are to send the missing part, takes my number an promises to call back. Tuesday ends, not deliveries and no calls from anyone. Wednesday! I get another packet... Still short of my complete order but I'm busy to chase them up and call back on Friday.
"Your order is marked in our system as completed and this has NEVER EVER happened in our company before" are the two answers I get. Yeah, right!
"I can see in the system that the last missing item was posted on Thursday and it would be with you on Friday, and I would personally, blah, blah, blah..."
Today is Saturday and the last item on the order is still missing!
Really unreliable. Next day delivery?! Oh yeah, dream on.
4 August 2018
Unprompted review
Reply from Kooltech
Firstly, Kooltech apologises for the late response to your post. However, until recently we were not aware of your bad experience. Now we have gained the Trustpilot page, we will use this feedback and information to continuously improve our service.
I am sorry to hear you had such a frustrating experience and we really appreciate you bringing this to our attention. We pride ourselves on having extensive stock levels across all our branches in mass so we can deliver a complete order promptly to our customers. Sometimes, we may run out of the odd item but it is our quest to take ownership and to communicate up front with the progress of a specific order, giving you time to make alternative plans and not to get passed around the Kooltech branch network for you to solve the problem. We will take action to make sure this does not happen again.
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