Kuehne + Nagel Reviews 

Kuehne and Nagel - Great customer service given by KN and account manager Ben Stapleton. I would 100% recommend this freight forwarder, delivered my goods on time and with a great rate!

You would be better walking across Europe and transporting your goods on donkey than you would be using K&N. They lost 5 pallets of our goods for 3 weeks. 3 weeks it was somewhere, nobody knew. Before it mysteriously “turned up” Disgusting. Now, they allege they can complete import declarations, charge you a fee, and never do the submission. Getting you then into hot water with HMRC.

They damaged our company's insured freight and then refused to pay the claim. Crooks!

James Barker customer service is excellent
He’s efficient, precise and deals with all my enquiries
I’ve only been dealing with James for a month or so and all my complicated situations he’s dealt with professionally and time manner

Kuehne + Nagel delivery times have been excellent too.
James is a great example to the business

Thank you best one
Mohammed a razaq

Terrible customer service. We are an SME who were a customer of K & N for years, the last few months the service has gone downhill at top speed. Multiple emails being ignored, deliveries delayed because advisors have not passed on correct info (and no apology given), requests to speak with management ignored - maybe we don't spend enough with them to receive a response. I get it, you are busy and logistics isn't fun right now - but don't ignore your customers. It takes 5 seconds to send a response. In the last 3 months I have experienced the worst customer service I have seen in 25years, hence - we will no longer use them.

Quite frankly the most incompetent delivery company I have ever come across in my life. They damage property can’t follow any rules. You wouldn’t believe what I have on cctv of these people it’s beyond belief. They shouldn’t be delivering anything ever to anyone. And how their drivers ever got drivers licensees is beyond me with how they drive. Awful awful awful. You have been warned!!!! Take note Estate manager @ Albert Bygrave retail park

As a company we decided to give them a try. We gave them all the information they requested, as we have done previously with other transport companies.
It was on a next day delivery as the goods were due offshore in the North Sea so had to get to the customers depot.
The vehicle arrived 3hrs late and was too small for the load. We got on the phone to K&N and they just kept saying its the right size and if we cannot load it then we will have to cancel the order. This is just a ploy from K&N so they can say you cancelled and still try and charge you.
The customer service rep said they can send another the next day however it would be an additional £700 on to of the £900 for the first order.
We sent them away and used someone else.
The customer service rep has contacted us numerous times to say we are being charged for the cancellation.
Just speaking to them highlights they have poorly trained staff who have no experience of how and why you load vehicles in certain ways.
Another example of a company with a previously good reputation ruined by lack of good customer service and staff training
Rubbish!

In my case, I had a bicycle valued at 3000€ to be transported from Germany to Portugal (200cmx141cmx21cm box). This service was booked through Eurosender. The estimative was 14 days and it took exactly 14 days to arrive at my door: 6 July to 20 July. The package had some scratches and holes, nonetheless the bike was intact.
Conclusion: I have no complaints whatsoever about my experience with k+n. They contacted me one day prior to the delivery to make sure the address was ok and that I was home. At first I was a little worried after reading so many bad reviews, however I cannot identify with them. I guess people is more motivated to write bad reviews than good reviews, which is understandable. Nonetheless I'm here trying to normalise the score and re-establish some fairness on kuehne+nagel's rating.

They will NEVER reply to your email. Even when I called their local office, they transfer me to another department, and the person says hello to me so I say hello back, and then they hang up or do not say anything! I tried already 3 times. It has been like this. It's crazy. It's the worst service I could ever imagine.

Mostly OK but when a shipment goes wrong they are hopeless, my freight manager doesnt take my calls and they bury their heads in th saned and hope the problem will go away. I've a shipment for a major client stuck in Swiss customs and K&N simply don't care! Freight managers working from home - it doesn't work guys because there is no management oversight ...

Bob Munton
Muntons Traditional Plant Supports Ltd

I called & emailed this company to ask that their HGVs stop coming along our narrow 7.5 ton limit road. No reply or acknowledgement. It seems their poor rating might be justified.

Very complicated consumer experience - beware if using for consumer deliveries!
The web-based customer platform does not communicate, and the deliverers will not contact you without a local number - they will just send messages to the web-platform. The web-platform will not allow you to respond and provides no contact information.
Telephone K&N and you will get transferred from department to department. You may end up losing time and money, possibly your goods, and you or your customers will be very unhappy!!
However, when you finally reach someone to talk to you will find them to be helpful and nice.
K&N ref: 2104-0336396

Truly abysmal experience. Do not touch this company with a bargepole. Eventually got goods to Holland - after up to 5 weeks. Customer service awful. Accounts Department chased for payment before goods delivered. They will have to wait - as long as our customers did. K&H in urgent need of a takeover. By someone competent.....

Absolutely worthless company, trying to import an engine from UK. Engine was sent mid January and came at customs in Netherlands 3rd week of January. Got an email form them begin Feb to fill in some forms. When filled in all the forms they come back to me 4 weeks later( after repeating emails from me) and say they don't do this and I need to find another company. I found another company SCL (recommended) but it took them like 3 weeks to send the custom forms to SCL so they could begin their work. They don't react to emails, don't give their phone number so basically can't be reached. If you want avoid trouble don't contact them!

I have started to ship goods with Kuehne + Nagel because after a thorough research I came to the conclusion it was the biggest freight agent out there. I imagined that to become the biggest agent they had to offer great service. After a couple to shipments with them I got to an exhaustive stress. The service is awful. No replies to emails. Long time to come up with prices. If you complain too much the freight offered becomes extremely expensive. Go for smaller agents that have value their customers.

I have never been lied to more than by this company they’ve cost us small fortune. Avoid at all costs.

Terrible service,
I needed to call in order to book a delivery appointment. They didn’t give me time sloth, just a date. So that day I took off from work. This costed me money and precious time and effort. They simply didn’t show up. It’s a huge and very expensive delivery, so I’m hoping that some goof didn’t damage it and that it’ll come very soon. First time using their service, but I know I won’t ever use them again.

Edit: the shipment is delayed by 5 days. I don’t know why. Furthermore they’re lying about contacting me to inform me of any delay. They simply haven’t contacted me.

Consignee agreed to pay airfreight bill based on the charge stated in the Air Waybill. But KN sent an invoice for higher amount. When queried they said they put fictitious information in the Waybills.
An unprofessional and best avoided company

Customer service is horrendous. Contacted multiple representatives FOUR times and no one could tell me the location of my shipment. I would never recommend doing business with them!

RIDICULOUS SERVICE NEVER USE THIS IS COMPANY SPECIALLY IF YOU ARE NEW TO SHIPPING THEY WILL RIP YOU OFF
i have asked them one month in advance what documents will be required for customs clearance, i provided all the documents before deadline, customer service is rubbish Sarah Lord customer care manager Uk sea imports is rude and blames on customer for any delays we will be end up paying £500 extra for her laziness
Thank you kuhne and nagel you have lost a regular customer i dont understand how this company is still running with pathetic type of service NEVER EVER USE THIS COMPANY IF YOU ARE FIRST TIME SHIIPING