Kuehne + Nagel Reviews 

Here's my nightmare experience with K+N.

I sent a television from France to Italy on April 2022 using the Eurosender.com service who rely on K+N to carry out the expedition.
2 weeks after the shipment no news from them so I decided to call directly K+N Italy and they told me there was a delay, but the package was in Verona and ready to arrive at destination. One week after still no news and I called again: another delay. Another week after, same story: another delay.
At the 4th call they finally admitted they lost the package and they were looking for it. They said: "we will start an internal investigation".

One month later (2 month after the shipment) I contact Eurosender.com to ask if the investigation from K+N was over because after 2 months even the most incompentent people should realize if they lost a big package or not. The answer: we have just been informed from K+N France just realized that they cannot find the package so we will open a claim for you which can take up to 2 months starting from now but usually it takes no more than 1 month. Here I want to highlight the efficient communication between K+N France and K+N Italy (sarcasm).

We are at middle of June 2022, 1 month after the claim: still no news of course. Meanwhile, I bought another television.

Middle/end of July 2022, exactly 2 months and 1 week after the claim: no news but this time I threatened them to go legal. That was the magic formula, indeed the day after they magically approved the claim and the reimbursement.

The reimbursement proposed: 666€ for a 1000€ tv in perfect condition and only 1 year old. Luckily I did the insurance up to 1000 € otherwise the reimbursement would have been only 177 € . And obviously no reimbursement for the shipping cost of 242 €.

So in the end I lost 1242 € and got reimbursed (not yet) of 666 € after 4 months of claims from my side and continuous delays from their side.

Everything I said is fully documented.

I hope my review will be useful to other people to convince them to avoid this company because if meritocracy exists in this world, then K+N would have 0 customers.

Croatia. Terrible. Two stupid women saying to me for three weeks that my parcel had not been arrived to England yet. After three weeks they told me that they did not send it.

Absolutely terrible company, better not book through them. i had a shipment from Germany scheduled to be here within 4 working days. by the time it gets here it will have been 28 days. in the meantime K&N have lied to us and given wrong information every step of the way, so you can not even believe the screenshots they send. it was scheduled for delivery for the last 5 days and a claim they tried last night is simply not true. I am extremely disappointed and in future will resort back to Dachser, they provide a much better service. i can provide a tracking number if anybody cares to look at this inside K&N.

I have been trying to get good things out of this company for several years now but the jokes on me for keep going back . Well it's due to a very hard working compassionate Key Accounts Lady who thinks the next one will go well, since you'd expect the controllers (imports and exports) to learn from mistakes and up their game, right? Well wrong!!!! These guys at KN Johannesburg (South Africa) don't give two craps on how they operate. They mess up shipments and you will need to clean it up. I am fortunate to know a lot in the shipping industry so i am capable of picking up problems early enough. But for a person that's not ? KN are the worst logistics company on the planet, and that's saying it kindly.

Worst ever customer service. I will never again use Kuehne & Nagel service. I do not reccomend their services to anyone.The customer service send an email to me and said that if i'm not satisfied with the service i can use another logistic company.

Absolutely horrendous experience. I was not aware my package was being delivered in wooden crates, and that the delivery was to the building door, not the apartment. This is all understandable.

However, the delivery driver refused to even deliver the crates to the building door, because there was a row of motorcycles in front of the building. He wanted to leave the crates on the road, blocking the parked motorcycles and eventually traffic. In normal circumstances I would have helped my husband carry the crates through the motorcycles (there was more than enough space), but I am pregnant, so my husband asked the driver to help. He said he would help if we sign for the delivery first. We did not trust him so said we would do it after he helped us. He then acted as if he was going to help us and asked me to open the building door, where I had already moved one of the smaller crates in. He proceeded to TAKE BACK the smaller crate, loaded them all on a pallet mover and took them back to his truck. I called the delivery company and after going back and forth with my limited French, they sided with the driver, and told me I either accept the crates as the delivery driver intended to deliver it (aka on the ROAD) or I refuse the package.

Sure it was made all the more difficult because my husband do not speak French, which is our fault, but this is a company that is in the business of DELIVERING THINGS. Surely they know how to deliver crates and packages to the many streets of Paris? Including those that have vehicles parked on the streets?

I have had limited positive delivery experiences here in Paris, but this is by far the worst (even worse than the time we had an IKEA delivery driver block traffic and get into a fight with a woman trying to pass — he ended up kicking her car and the police had to come!! Worse than that experience!).

Was forced to use this agent to import an order from Europe. Had to fill in numerous forms to get the shipment through customs and now receiving invoices which are not for our company!! Have contacted their invoicing team
Who have not responded to
My emails and ignored them and now getting immediate payment emails to pay them. Won’t be doing so. Tried calling and told not available. Avoid this company at all costs

If you value your company, please do not use K+N.

A pallet has taken 2 months to reach Germany and still hasn't been delivered. No responses from customer service.

Very frustrating from a company with an increasingly obvious reputation for appalling customer service.

Should give 0 star for the useless customer service!

If I could give no starts I would. Shocking service from people who dont seem to care.

Second shipment in a row with several delays of a week or more at a time. Their offer to us was to pay more money to get to the front of the line. This is extortion and we will never use them again.

We will never use K&N again. Shipping 3 pallets to France we were told that the pallets had 'dropped off the tracking' then 'the pallets are in our overseas warehouse' then 'they are in France awaiting customs' etc etc. The pallets were in Nottingham and had not moved. Our account manager blamed all of this on misreading the internal tracking and sent us an extract from the T&C's saying that were not responsible for the delays. Nothing but a pack of lies - shameful customer service!!

Please do not use this company, that is unless you want to lose your valuable clients.. the whole experience is very stressful next day deliveries seem frequently get lost and turn up maybe a week later. Customer service is also horrendous, your query/complaint is like a hot potato and gets passed around for days...AVOID AT ALL COSTS.

Avoid using these guys at all costs. I've been waiting to load for 3 hours, they have no clue how many wagons are here, or how many they need to load. They have no clue what orders are going out from here. I've never been to such a poorly run delivery company.
They don't care about your needs. DO NOT USE THEM!!

Shocking service. My pallet has been sitting in their Nottingham depot for well over a week although it should be a 48 hour service. They keep knocking back the arrival date and it won't surprise me if it's going to leave me without the delivery over Christmas even though it's vital to my business that it arrives. Zero response from phones or email. Please choose a different courier.

Kuehne and Nagel were employed by Beliani.fr from whom I ordered a bed. Beliani told us the bed was collected by K+N (Kuehne and Nagel) and it would be delivered within a week. Two or three weeks passed and there was no delivery. When we inquired at Beliani where the bed is they told us to contact K+N, we did that and they said they would come back to us. They never did, but they sent an email to say the bed is with their sub contractor delivery firm in a village 20 kms away from us. We called that subcontractor but the number was no longer valid. We called K+N they gave us another number to call which didn't exist, and again we called them they gave us a different number. My husband and I drove to that sub contractor, address given on google, but the premises were shut for good, no business was operating from there. When we called K+N they fobbed us off with another excuse, one being that the bed is near Annecy, some 400 km away from us. We called Beliani and said to them that we are cancelling the order with them. That is when things started happening and we received our bed. The experience of dealing with K+N was something never to be repeated again. We don't understand why sellers employ this time wasting transport company.

The service has never been great from this company - I would say about 20% of their delivery team are helpful the rest are just rude and aggressive. I get all the empties ready for them each week and help take in the delivery to speed it up. They never take the same amount of empties that they deliver but will argue with you about it - maybe they failed maths - who knows! You book in uplifts, the drivers rarely take them until you have complained several times, but mention you will leave them for scrap if nobody collects them and they get shrill! Also why do they never take empty 9G or 20L kegs. Won't take certain kegs 'because we don't deliver them' even though you are now are only beer provider so obviously do. They constantly now fail to deliver on delivery day so I have to give up days off to be here and then they arrive late - ok fair enough issues at the minute with petrol, gas etc I get it but seriously as a company you should be ashamed of the 'service' you provide for paying customers - truly shocking!

I recently ordered a book shelf. When the received the delivery, I noted that in addition to the package part of the shelf was chipped. I refused the delivery on Tuesday. On Thursday, the delivery driver calls me 3 times to check if can come into the street, can he park, requested I ask my neigbour move the car. Delivers the same package I had refused in less than 2 minutes and was off. I only noticed after he had left that the package was turned away and I couldn't see the damaged side.
When I called immediately, the driver who couldn't do much, advised me to call the "office". When I finally reached them over the phone, the person on the other end of the phone very assertively explained to me I should call the delivery company and explain the situtation. If I request them to remove the damaged sheld, I will have to pay. Rather explanied what I should do - write, complain and coordinate.
It became my problem to solve. The company, from whom I had ordered called and asked me why I accepted an already refused package. I didn't see is the answer. I would like to know, what is Kuehne + Nagel doing delivering an already refused package 3 days later!!!
Bad service!!!

J'ai récemment commandé une étagère à livres. Lorsque j'ai reçu la livraison, j'ai constaté qu'en plus du colis, une partie de l'étagère était ébréchée. J'ai refusé la livraison le mardi. Le jeudi, le livreur m'appelle 3 fois pour vérifier s'il peut entrer dans la rue, s'il peut se garer, me demande de demander à mon voisin de déplacer la voiture - ce qui était très stressant. Il a livré le même paquet que j'avais refusé en moins de 2 minutes et est parti. Je n'ai remarqué qu'après son départ que le colis était retourné et que je ne pouvais pas voir le côté endommagé.
Lorsque j'ai appelé immédiatement, le chauffeur, qui ne pouvait pas faire grand-chose, m'a conseillé d'appeler le "bureau". Lorsque j'ai finalement réussi à les joindre par téléphone, la personne à l'autre bout du fil m'a expliqué avec beaucoup d'assurance que je devais appeler la société de livraison et lui expliquer la situation. Si je leur demande d'enlever le bois endommagé, je devrai payer. Il m'a plutôt expliqué ce que je devais faire - écrire, me plaindre et coordonner.
C'est devenu mon problème à résoudre. La société à laquelle j'avais commandé m'a appelé et m'a demandé pourquoi j'avais accepté un colis déjà refusé. Je n'ai pas compris la réponse. J'aimerais comprendre ce que fait Kuehne + Nagel en livrant un colis déjà refusé 3 jours plus tard !!!
Mauvais service

Please, if you can, DON’T use this company!
I’ve been trying to get a very important shipment out of customs now for almost a month and NOTHING is happening.

There was a discrepancy with some numbers on the freight bill, but as long as you don’t investigate this yourself, nobody from Kuehne + Nagel will contact you about this. Your order is just left standing there without anybody taking any action.

Weeks go by without any response or action being taken. It is all up to you to get things going.

When I finally got an invoice from them, they promised me that if I send prove of payment it would make things go quicker. But wrong again…… they still wait until the payment has gone through before shipping it.

I will NEVER do business with them ever again!