After back and forward emailing about parcels I never received Kurt Geiger has eventually offered me a credit note ( e gift card ) to replace items . Yes I’m happy with outcome but that’s been the mo... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The delivery was timely and efficient with updates on its tracking. The bag purchased is exactly what I wanted however its quality seams are not the best with stitching already loose.
Company replied
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer... See more
Company replied
Company details
Written by the company
Kurt Geiger is the #1 premium footwear brand in the UK, first opening its doors on Bond Street London in 1963. Since the sixties Kurt Geiger has continuously evolved to make covetable fashion-forward footwear and accessories with a unique market position - pairing aspiration with accessibility and attracting a global customer base and a worldwide celebrity following. Chief Creative Officer, Rebecca Farrar-Hockley and her team of specialist shoe and accessory designers lead the creative vision of Kurt Geiger’s owned brands for women, men and children’s lines; Kurt Geiger London, KG, Carvela and Miss KG from the brand’s headquarters on Britton Street, within the design hub of Clerkenwell in London.
Contact info
24 Britton Street, EC1M 5UA , London, United Kingdom
- help@kurtgeiger.com
- www.kurtgeiger.com
3.0
Average
5K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Order 253233316 Parcel misdelivered, refund refused, court claim opened
I was apalled to find that the £200+ handbag I ordered was not left in my authorised safe place and KG unwilling to honor my legal right to receive my goods.
For anyone else facing this same issue, please do not be scammed by KG representatives claiming delivery was "compliant". Fly-tipping parcels vulnerable to theft is by no means compliant behaviour. You are within your rights to open a Section 75 chargeback and/or a small claims court referral.
"The goods remain at the trader's risk until they come into the physical possession of (a) the consumer, or (b) a person identified by the consumer to take possession of the goods". [s29(2) Consumer Rights Act 2015]
27 March 2026
Unprompted review
Reply from Kurt Geiger
Hello Holly,
We are sorry to hear about your experience and understand your concerns regarding the delivery of your order.
We can confirm that your parcel was delivered to the safe place you selected with Evri. This was reviewed both with the courier and through our internal processes, and all relevant details have been shared with you via your support ticket.
We understand that you are unhappy with how the delivery was carried out. However, based on the confirmation and the delivery image provided by the courier, the delivery was compliant.
In this case, we would recommend checking with household members and neighbours.
We regret the inconvenience this has caused and thank you for bringing your concerns to our attention.
Kind regards,
Team Kurt Geiger
A delivery disaster
The shoes took too long to arrive. There was a problem with evri and customer service insisted I keep allowing another 48 hours...another...despite my request to refund. On a positive note, customer services did respond (although not to my satisfaction) the sandals did eventually get delivered and I do love them. No gesture was made to compensate for the delays.
28 February 2026
Unprompted review
Reply from Kurt Geiger
Hello Julie,
Thank you for sharing your experience. We’re sorry to hear about the delay in your delivery and understand that the repeated wait times were not ideal.
We’re pleased to hear that your sandals eventually arrived and that you love them. Please be assured that your feedback regarding the delivery delays and your experience with customer service has been shared with the relevant team for review.
We truly appreciate you taking the time to provide your feedback.
Kind regards,
Team Kurt Geiger
Dark brown handbags
Lovely hand bags. Nice & soft. Will defo recommend. Kurt Geiger’s handbags are always amazing
3 March 2026
Unprompted review
Reply from Kurt Geiger
Hello Sonia,
Thank you so much for your lovely feedback! We’re delighted to hear that you love your handbags and appreciate their soft feel and quality. Your recommendation means a lot to us, and we truly appreciate your support!
Kind regards,
Team Kurt Geiger
I visited store 0560 today and the lady…
I visited store 0560 today and the lady called grace g in there was fabulous she catered for my needs and a very chatty loverly lady
29 March 2026
Unprompted review
Reply from Kurt Geiger
Hi Charlotte,
Thank you so much for your wonderful review!
We’re delighted to hear about your experience in the store and that Grace G took such great care of you. It’s always lovely to hear when our team makes a visit extra special.
We’ll be sure to pass on your kind words — we’re sure she’ll really appreciate it!
We hope to welcome you back again soon.
Regards,
Team Kurt Geiger
Love Kurt Geiger
Love Kurt Geiger - their website is easy to navigate items arrives really well packaged and on time.
25 February 2026
Unprompted review
Reply from Kurt Geiger
Hi Teresa,
Thank you so much for your wonderful review!
We’re delighted to hear that you love Kurt Geiger and that you found our website easy to navigate. It’s great to know your items arrived well packaged and on time — exactly the experience we aim to deliver.
We truly appreciate your support and look forward to welcoming you back again soon!
Regards,
Team Kurt Geiger
I WOULD NEVER order anything again from…
I WOULD NEVER order anything again from Kurt Geiger , up until this day I haven’t received my order I sent multiple emails and nothing. I even emailed the the delivery company and nothing.
5 February 2026
Unprompted review
Reply from Kurt Geiger
Hi Titania,
Thank you for sharing your feedback.
We’ve reviewed your ticket with our Customer Service team and confirmed that your order was delivered by EVRi. Tracking details and a delivery image have been provided, and the parcel was delivered to your property, which is considered a compliant delivery.
We completely understand how disappointing this must be. While we’re unable to reopen the case or advise further at this time, we truly value your feedback and are very sorry for the inconvenience caused.
Regards,
Team Kurt Geiger
Goods bought are great on time delivery
Goods bought are great on time delivery
26 March 2026
Unprompted review
Reply from Kurt Geiger
Hi Theresah,
Thank you for your kind words! We're thrilled to hear you’re happy with your purchase and that it arrived on time.
We look forward to serving you again soon!
Regards,
Team Kurt Geiger
Terrible customer service 0 help.
25 March 2026
Unprompted review
Reply from Kurt Geiger
Hi Sky,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Could you please share the requested details with us? Once we have them, we’ll review this with our Customer Service team and get back to you via email with an update.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Difficult to return items
Very difficult to return any order, almost impossible!
Thankyou for your reply, I have tried all of your suggested options and all were unsuccessful. I am familiar with returning items as I regularly buy on line, however I am finding it extremely difficult to to obtain a returns bar code from Kurt Geiger.
24 March 2026
Unprompted review
Reply from Kurt Geiger
Hello there,
We’re sorry to hear that you found the returns process difficult. We understand how important a smooth and simple experience is.
Please note that we have guidance available in our Help Centre regarding returns, which may assist with the process. Alternatively, you can reach out to us directly for further support, and a member of our team will be happy to help.
Kind regards,
Team Kurt Geiger
Kurt Geiger is an incredible premium…
Kurt Geiger is an incredible premium brand with beautifully made bags and shoes that are always fashion forward, distinctive and unique. And best of all, it is BRITISH!
24 March 2026
Unprompted review
Reply from Kurt Geiger
Hello Kelly,
Thank you so much for your fantastic feedback! We’re thrilled to hear that you love our bags and shoes and appreciate their distinctive, fashion-forward style. It means a lot to us that you value the brand and what we stand for. We truly appreciate your support!
Kind regards,
Team Kurt Geiger
Not worth the upset for cheap looking, shiny shoes
Order is 253226751. I ordered a rather pricey bag for my daughter’s 18th (TOMORROW!), which had just recently come back in stock, on priority delivery. 5 days and not even shipped, I spoke to Aman over livechat and the bag is being sourced from a warehouse elsewhere, no warning, no apologies and the adviser just rudely disconnected halfway through. Anywhere else that charges £200+ for a bag would be embarrassed to have this level of service.
21 March 2026
Unprompted review
Reply from Kurt Geiger
Hi Leanne,
Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially given the importance of the occasion — we understand how disappointing and frustrating this must be.
We have now forwarded these details, including your order information, to the relevant team. They will review the matter further and get back to you via email with an update as soon as possible.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
Absolutely gorgeous sandals
Absolutely gorgeous sandals, cannot wait for the sunshine now to be able to wear them. Super fast delivery too.
17 February 2026
Unprompted review
Reply from Kurt Geiger
Hi D jenkins,
Thank you so much for your lovely review! We're delighted to hear you love your gorgeous sandals. Here’s hoping the sunshine arrives soon so you can enjoy wearing them. We’re also thrilled that delivery reached you quickly. Enjoy your new pair! ✨
Regards,
Team Kurt Geiger
Order some sliders for my daughters…
Order some sliders for my daughters birthday next day ,never recieved these they said DPD sent them back to them but they never attempted the delivery , asked could I collect from store they refused said I had to buy again and wait for a refund which would take 3to 5 working days after been processed , I’m fuming why should I pay again when not even got money back and it’s not even been processed yet
19 March 2026
Unprompted review
Reply from Kurt Geiger
Hello Karen,
We’re sorry to hear about your experience and understand how disappointing this situation must be, especially as the order was intended for a special occasion. Please note that a refund has been processed, and once completed, it typically takes 3–5 working days to reflect, depending on your payment provider.
We appreciate your feedback and have shared your comments with the relevant team to help improve our delivery and customer experience processes.
Kind regards,
Team Kurt Geiger
Great customer service as always from…
Great customer service as always from Kurt Geiger! The bag was bought as a birthday present and it was very well received! The bag is exactly right for the recipient who was very pleased with it! Not the first Kurt Geiger bag I’ve bought and not the last!
18 March 2026
Unprompted review
Reply from Kurt Geiger
Hello there,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had another great experience and that the bag made the perfect birthday gift. It’s fantastic to know it was so well received! We truly appreciate your continued support and look forward to your next purchase.
Kind regards,
Team Kurt Geiger
The order was cancelled as it turned…
The order was cancelled as it turned out the item was out of stock. To rub salt into the wound, a month later I get an email asking for a review. I love the brand, and its products, but was very disappointed when I didn’t get the item I’d bought online. I think stock control on the website, therefore, could be better to save customer disappointment.
12 February 2026
Unprompted review
Reply from Kurt Geiger
Hello there,
We’re sorry to hear about your experience and understand how disappointing it must have been to have your order cancelled due to the item being out of stock. We truly appreciate your feedback regarding website stock availability, and please know this has been shared with the relevant team as we continue working to improve our systems and prevent similar situations in the future.
Thank you for your continued support of the brand and hope to provide a smoother experience next time.
Kind regards,
Team Kurt Geiger
I wish I could give less than one star
I wish I could give less than one star. I ordered a small purse for a friend's daughter. I informed the company that the package was stolen and asked if they could provide me with a replacement. After some back and forth, one of the representatives asked if I could furnish photos or videos of the incident. I shared a video of a passerby stealing the package from the doorstep.
Instead of being met with care and support, I received a nasty response from Sebastian noting that they fulfilled my order, cannot help, and to report the incident to my local authorities. I asked if reporting the theft to the PD would yield a replacement? He replied - in other words - that this was asked and answered and that there is nothing more they can do to help me. My ticket was closed.
I have never been so insulted. Also, what business model doesn't account for lost or stolen items? Now, a young lady is without her gift and I'm out of $194. Clearly, Kurt Geiger could care less about the experience they provide to their customers since they continue to profit from their products.
I strongly recommend against patronizing Kurt Geiger.
1 March 2026
Unprompted review
Reply from Kurt Geiger
Hi Simone,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how upsetting this situation must be, especially given the circumstances surrounding your order.
We have now forwarded these details to the relevant team, and they will review the matter further. You will receive an update via email once the review has been completed.
Thank you for bringing this to our attention.
Regards,
Team Kurt Geiger
I received my shoes today and I love…
I received my shoes today and I love them. I ordered on March 2 and did not receive any tracking on when they would arrive. I'm just glad they came.
12 March 2026
Unprompted review
Reply from Kurt Geiger
Hi Sue,
Thank you for your feedback!
We’re delighted to hear that you love your shoes. However, we’re sorry to learn that you didn’t receive tracking updates for your order. Your comments are really helpful, and we’ll be sure to share this with the relevant team to help improve our communication in the future.
We’re glad your order arrived safely and hope you enjoy wearing your new shoes!
Regards,
Team Kurt Geiger
When things are faulty they don't care!
I was bought a key/bag chain by a friend for a special birthday. The tiger fell off luckily I heard it so still have it. I contacted customer service to be told unless I have the receipt they are not interested. It is classic Kurt Geiger it could not have bought anywhere else. I am not with the person they are not in the UK anymore. The customer service is cold they don't care apart from offering a discount on the next purchase...why would I buy another item from them...appalling customer service...be aware!
12 March 2026
Unprompted review
Reply from Kurt Geiger
Hello Mrs. Charles,
We’re sorry to hear about your experience and understand how disappointing this must have been, especially as the item was a gift.
Our teams do require proof of purchase in order to review product concerns under our policy, as this allows us to confirm the purchase details and provide the appropriate support. We appreciate that this may not always be easy when the item was received as a gift.
Thank you for taking the time to share your feedback. Your comments regarding your experience with customer service have been noted and will be shared with the relevant team for review.
Kind regards,
Team Kurt Geiger
I love these shoes!
I love these shoes!
Beautiful colours and standout factor is tremendous.
Comfortable when worn.
3 March 2026
Unprompted review
Reply from Kurt Geiger
Hello Lynne,
Thank you for your wonderful feedback! We’re delighted to hear how much you love the shoes and that the colours and standout style made such an impression. It’s great to know they’re comfortable to wear as well. We truly appreciate your support!
Kind regards,
Team Kurt Geiger
Quick delivery
Quick delivery, shoes are fab! So colourful, great fit.. my granddaughter loves them, they are her first pair of Kurt’s!
7 February 2026
Unprompted review
Reply from Kurt Geiger
Hello Claire,
Thank you for your lovely feedback! We’re delighted to hear that your granddaughter loves them. It’s wonderful to know her first pair is such a colourful and perfect fit. We hope she enjoys wearing them!
Kind regards,
Team Kurt Geiger
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